Customer Service Advocate

{
  "content_hash": "c2545a8889bca34a6633c2e30a5b19fa08c6bdc0bd87316c6094ed059aa61861",
  "source_hash": "3d27862d7aab33f4687364158a1e7b1dc7419af13431f5dc2545d917663bd549",
  "last_changed_at": "2026-05-29T07:05:26.134Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Orlando, FL",
    "city": "Orlando",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:56:47.065Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Orlando, FL",
      "city": "Orlando",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "What you will do ",
      "content": "<div>\n\n<li>Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance</li>\n<li>Serve as the first point of contact for hospitals and healthcare facilities via phone and email</li>\n<li>Investigate and resolve customer requests and complaints using Salesforce</li>\n<li>Coordinate with production and transport teams to ensure timely deliveries</li>\n<li>Create and distribute manifests, tracking forms, and process documents</li>\n<li>Support daily routing logistics and inventory coordination</li>\n<li>Collaborate across departments to manage account changes and generate reports</li>\n<li>Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience</li>\n\n</div>"
    },
    {
      "text": "What we are looking for ",
      "content": "<div>\n<div>Must Have Qualifications</div>\n\n<li>2+ years of customer service or administrative experience</li>\n<li>Proficiency in Microsoft Office; Salesforce experience is a plus</li>\n<li>Comfortable working with data to support decisions and process improvements</li>\n<li>Must be able to reliably commute to Orlando, FL</li>\n<li>Highly organized, adaptable, and able to manage multiple priorities</li>\n<li>Willingness to work flexible hours, including weekends or holidays as needed</li>\n\n<div>Nice to Have Qualifications</div>\n<div>\n\n<li>Experience in healthcare, logistics, or service-based industries</li>\n<li>Proven track record of improving processes or customer satisfaction</li>\n<li>Familiarity with inventory or routing systems</li>\n\n</div>\n</div>"
    },
    {
      "text": "Why work for us ",
      "content": "<div>\n\n<li><strong>Job Stability</strong>&nbsp;– As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof</li>\n<li><strong>Comprehensive Benefits</strong>&nbsp;– Medical, Dental, and Vision Insurance effective on&nbsp;<strong>Day One</strong>; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance</li>\n<li><strong>401K Matching Plan</strong>&nbsp;– 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and&nbsp;<strong>no waiting period</strong>&nbsp;on the match</li>\n<li><strong>Permanent Position</strong>&nbsp;– Full-time, 40 hours per week with long-term career potential</li>\n<li><strong>Mission-Driven Work</strong>&nbsp;– Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions</li>\n<li><strong>Growth &amp; Development</strong>&nbsp;– Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1779833095964,
  "updatedAt": null,
  "categories": {
    "team": "Operations - Customer Service",
    "location": "Orlando, FL",
    "department": "USA",
    "allLocations": [
      "Orlando, FL"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}