Senior Support Engineer – Enterprise

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    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">We are looking for a client-facing Support Engineer with strong technical depth and excellent communication skills. In this role, you will serve as a trusted resource for IT professionals and administrators using the Nerdio platform—helping them get the most out of Azure Virtual Desktop, Windows 365, Microsoft Intune, and related Microsoft cloud technologies. This is a software and platform support role: you will be engaging with technically proficient customers, not end users, and your success will be measured by the quality, accuracy, and speed of your resolutions.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Platform Onboarding &amp; Deployment Support</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager, drawing on practical experience with AVD deployments and Azure environment management.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Customer Support &amp; Issue Resolution</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform, including Azure Virtual Desktop, Windows 365, and Microsoft Intune.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Ensure successful incident and problem resolution by responding to cases promptly, diagnosing root causes thoroughly, and delivering clear, effective solutions.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Technical Expertise</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory (Azure AD, Azure AD DS, AD DS) to resolve complex issues across customer environments.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Work cross-functionally with internal engineering and product teams to escalate, reproduce, and drive resolution of advanced platform issues.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Maintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies to advise customers accurately and confidently.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Communication &amp; Customer Success</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Build strong working relationships with IT administrators and technical stakeholders, communicating clearly and professionally throughout every engagement.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Deliver product guidance and technical walkthroughs that help customers maximize the value of their Nerdio deployment.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">2+ years in a technical support, systems administration, or cloud infrastructure role.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Experience administering Windows Server environments; Linux familiarity is a plus.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Proficiency in PowerShell for automation, scripting, and system configuration tasks.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Preferred Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Prior experience with the Nerdio platform (NME or NMM) is a significant advantage.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Broader Microsoft cloud experience across Azure infrastructure, Intune device management, and Microsoft 365 services.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Knowledge of Active Directory, Group Policy, and identity management concepts.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Experience with Zendesk or comparable ITSM ticketing platforms.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Familiarity with the ITIL framework and service management best practices.</span></li><li style=\"font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Microsoft Azure certifications (e.g., AZ-104 Azure Administrator, AZ-140 Azure Virtual Desktop Specialty, AZ-800/801 Windows Server Hybrid, or MD-102 Endpoint Administrator).</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What We Offer</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Microsoft Azure certification sponsorship: Nerdio covers exam fees for relevant Azure certifications (including AZ-104, AZ-140, MD-102, and others) as you grow in the role. The AZ-104 is expected to be completed within your first 90 days, fully funded.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Benefits and Incentives</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Competitive Base and Incentive Plan</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Stock Options</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Health and Welfare Plans*</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Life and Disability Plans*</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Retirement Plan*</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Unlimited Flexible Paid Time Off, including your birthday off!</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Collaborative Team Culture</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">*&nbsp;Benefits for international employees, outside the US, vary by country.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.&nbsp;</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Nerdio</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers&nbsp;all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">We are a fast-moving, nimble company looking for individuals who&nbsp;are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.</span></p>"
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