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Support Manager, Information Technology
AA674B442E9B6A1284BD7F78CB0C3E73 · FL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | AA674B442E9B6A1284BD7F78CB0C3E73 |
| Title | Support Manager, Information Technology |
| Normalized title | - |
| Department / team | Information Technology |
| Location | Aventura, FL, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-02-13 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from AA674B442E9B6A1284BD7F78CB0C3E73. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Aventura. | Open |
| Department jobs | Active postings in Information Technology. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | AA674B442E9B6A1284BD7F78CB0C3E73 |
| Source | c9dc5164-4e0d-4708-bc41-05e131b3795f |
| ATS provider | Paycom ATS |
Description
Description
We are looking for an IT Support Manager who genuinely enjoys the craft of IT and wants to own the day-to-day operations of a growing company.
This is not a role for someone who wants to sit above the work. It is also not an entry-level helpdesk position. It is a great fit for someone who is a few years into their career, has built up solid hands-on experience, and is ready to be the person who keeps things running and makes them better.
You will work closely with our Senior IT Manager and be the primary operational owner of IT support across the company. That means everything from resolving end-user issues and managing vendors, to configuring a switch or running a cable when it needs to happen. You will also be the person who keeps track of everything — assets, contracts, renewals, licenses, and the things that tend to fall through the cracks when nobody owns them. If you are the kind of person who finds that kind of variety energizing rather than overwhelming, you will fit in well here.
Primary Responsibilities/Essential Functions
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.
Day-to-Day Support - Manage all IT support operations including helpdesk requests, incidents, and escalations - Be the go-to person for end-user hardware, software, and connectivity issues - Supervise and support IT staff, setting the standard for how work gets done - Help onboard new team members from an IT perspective and keep the process smooth
Infrastructure and Hands-On Work - Configure and maintain network equipment across our locations (we run Cisco Meraki) - Support Microsoft 365, Windows environments, and endpoint management (MDM) - Run cable, set up access points, and handle physical infrastructure when needed - Maintain and troubleshoot servers, switches, firewalls, and wireless systems
Vendor and Contract Management - Maintain a complete register of all IT vendors, contracts, and SaaS subscriptions - Track renewal dates and proactively flag upcoming expirations well in advance - Get competitive quotes before renewing anything significant - Build and maintain relationships with key vendors including our ISP, telecom, and hardware suppliers - Ensure the company is never surprised by an auto-renewal or a contract it did not intend to sign
Asset and License Management - Keep our asset management system (RefTab) accurate and up to date - Track hardware assignments, warranty status, and refresh schedules - Manage software licenses and ensure we are not over or under-licensed - Maintain visibility into all company-wide SaaS tools, even those owned by other departments
Documentation and Reporting - Keep SOPs, network diagrams, and support procedures current and accessible - Submit regular reports on helpdesk performance, open issues, and project status - Maintain a renewal calendar and share relevant updates with leadership and finance - Document decisions, configurations, and vendor interactions so nothing lives only in one person’s head
Operational Improvement - Identify recurring issues and fix the root cause, not just the symptom - Proactively surface risks, gaps, and opportunities to the Senior IT Manager - Bring structure to things that currently lack it
Qualifications
· Bachelor’s degree in information technology, computer science, software engineering, or a related field
· Proven experience in managing IT infrastructure and services
· Experience with computer networks, network administration, and network installation
· Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
· Proficient in Microsoft Windows software, including server, office, and exchange
· Self-motivated in achieving goals and completing routine tasks
· Excellent analytical problem-solving skills when faced with new challenges
· Excellent verbal and written communication skills
· Embody ReturnPro’s company values: Team, Innovation, Partnership, and Sustainability
· Strong time management and project management skills
· Ability to work independently, multi-task, and deliver quality work in an efficient manner
· Ability to manage competing priorities
· Ability to succeed in a team environment
Full job record
| Job ID | f7b47ee4bf6016f09713e96ea0136955060c4702 |
| Org ID | 21605a73-5734-46cd-895f-c42c39564686 |
| Source ID | c9dc5164-4e0d-4708-bc41-05e131b3795f |
| Board ID | c9dc5164-4e0d-4708-bc41-05e131b3795f |
| Provider | paycom |
| Provider Job Key | 296916 |
| Title | Support Manager, Information Technology |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | FL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA |
| Department | Information Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Aventura |
| Salary Raw | Description We are looking for an IT Support Manager who genuinely enjoys the craft of IT and wants to own the day-to-day operations of a growing company. This is not a role for someone who wants to sit above the work. It is also not an entry-level helpdesk position. It is a great fit for someone who is a few years into their career, has built up solid hands-on experience, and is ready to be the person who keeps things running and makes them better. You will work closely with our Senior IT Manager and be the primary operational owner of IT support across the company. That means everything from resolving end-user issues and managing vendors, to configuring a switch or running a cable when it needs to happen. You will also be the person who keeps track of everything — assets, contracts, renewals, licenses, and the things that tend to fall through the cracks when nobody owns them. If you are the kind of person who finds that kind of variety energizing rather than overwhelming, you will fit in well here. Primary Responsibilities/Essential Functions This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Day-to-Day Support - Manage all IT support operations including helpdesk requests, incidents, and escalations - Be the go-to person for end-user hardware, software, and connectivity issues - Supervise and support IT staff, setting the standard for how work gets done - Help onboard new team members from an IT perspective and keep the process smooth Infrastructure and Hands-On Work - Configure and maintain network equipment across our locations (we run Cisco Meraki) - Support Microsoft 365, Windows environments, and endpoint management (MDM) - Run cable, set up access points, and handle physical infrastructure when needed - Maintain and troubleshoot servers, switches, firewalls, and wireless systems Vendor and Contract Management - Maintain a complete register of all IT vendors, contracts, and SaaS subscriptions - Track renewal dates and proactively flag upcoming expirations well in advance - Get competitive quotes before renewing anything significant - Build and maintain relationships with key vendors including our ISP, telecom, and hardware suppliers - Ensure the company is never surprised by an auto-renewal or a contract it did not intend to sign Asset and License Management - Keep our asset management system (RefTab) accurate and up to date - Track hardware assignments, warranty status, and refresh schedules - Manage software licenses and ensure we are not over or under-licensed - Maintain visibility into all company-wide SaaS tools, even those owned by other departments Documentation and Reporting - Keep SOPs, network diagrams, and support procedures current and accessible - Submit regular reports on helpdesk performance, open issues, and project status - Maintain a renewal calendar and share relevant updates with leadership and finance - Document decisions, configurations, and vendor interactions so nothing lives only in one person’s head Operational Improvement - Identify recurring issues and fix the root cause, not just the symptom - Proactively surface risks, gaps, and opportunities to the Senior IT Manager - Bring structure to things that currently lack it Qualifications · Bachelor’s degree in information technology, computer science, software engineering, or a related field · Proven experience in managing IT infrastructure and services · Experience with computer networks, network administration, and network installation · Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security · Proficient in Microsoft Windows software, including server, office, and exchange · Self-motivated in achieving goals and completing routine tasks · Excellent analytical problem-solving skills when faced with new challenges · Excellent verbal and written communication skills · Embody ReturnPro’s company values: Team, Innovation, Partnership, and Sustainability · Strong time management and project management skills · Ability to work independently, multi-task, and deliver quality work in an efficient manner · Ability to manage competing priorities · Ability to succeed in a team environment |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=296916&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=296916&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73 |
| First Seen At | 2026-05-31 19:07:40Z |
| Last Seen At | 2026-06-06 09:57:14Z |
| Last Checked At | 2026-06-06 09:57:14Z |
| Last Changed At | 2026-05-31 19:07:40Z |
| Inactive At | — |
| Source Posted At | 2026-02-13 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=AA674B442E9B6A1284BD7F78CB0C3E73/date=2026-06-06/2026-06-06T09-57-12-108Z-86a6910012875f69b8cad8ec2dedfbc395f291d161aa5dd463bbb37524811c38.json |
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Document decisions, configurations, and vendor interactions so nothing lives only in one person’s head\\n\\t\\n\\t\\n\\tOperational Improvement - Identify recurring issues and fix the root cause, not just the symptom - Proactively surface risks, gaps, and opportunities to the Senior IT Manager - Bring structure to things that currently lack it\\n\\t\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"ReturnPro\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=AA674B442E9B6A1284BD7F78CB0C3E73\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"21500 Biscayne Blvd\",\"addressLocality\":\"Aventura\",\"addressRegion\":\"FL\",\"postalCode\":33180,\"addressCountry\":\"USA\"}},\"qualifications\":\"· Bachelor’s degree in information technology, computer science, software engineering, or a related field\\r\\n\\r\\n· Proven experience in managing IT infrastructure and services\\r\\n\\r\\n· Experience with computer networks, network administration, and network installation\\r\\n\\r\\n· Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security\\r\\n\\r\\n· Proficient in Microsoft Windows software, including server, office, and exchange\\r\\n\\r\\n· Self-motivated in achieving goals and completing routine tasks\\r\\n\\r\\n· Excellent analytical problem-solving skills when faced with new challenges\\r\\n\\r\\n· Excellent verbal and written communication skills\\r\\n\\r\\n· Embody ReturnPro’s company values: Team, Innovation, Partnership, and Sustainability\\r\\n\\r\\n· Strong time management and project management skills\\r\\n\\r\\n· Ability to work independently, multi-task, and deliver quality work in an efficient manner\\r\\n\\r\\n· Ability to manage competing priorities\\r\\n\\r\\n· Ability to succeed in a team environment\\r\\n\",\"experienceRequirements\":\"· Bachelor’s degree in information technology, computer science, software engineering, or a related field\\r\\n\\r\\n· Proven experience in managing IT infrastructure and services\\r\\n\\r\\n· Experience with computer networks, network administration, and network installation\\r\\n\\r\\n· Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security\\r\\n\\r\\n· Proficient in Microsoft Windows software, including server, office, and exchange\\r\\n\\r\\n· Self-motivated in achieving goals and completing routine tasks\\r\\n\\r\\n· Excellent analytical problem-solving skills when faced with new challenges\\r\\n\\r\\n· Excellent verbal and written communication skills\\r\\n\\r\\n· Embody ReturnPro’s company values: Team, Innovation, Partnership, and Sustainability\\r\\n\\r\\n· Strong time management and project management skills\\r\\n\\r\\n· Ability to work independently, multi-task, and deliver quality work in an efficient manner\\r\\n\\r\\n· Ability to manage competing priorities\\r\\n\\r\\n· Ability to succeed in a team environment\\r\\n\",\"industry\":\"Information Technology\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"HQ: Standard 9am to 6pm\",\"educationRequirements\":\"Bachelors Degree\"}",
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"qualifications": "<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Bachelor’s degree in information technology, computer science, software engineering, or a related field</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Proven experience in managing IT infrastructure and services</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Experience with computer networks, network administration, and network installation</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Proficient in Microsoft Windows software, including server, office, and exchange</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Self-motivated in achieving goals and completing routine tasks</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Excellent analytical problem-solving skills when faced with new challenges</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Excellent verbal and written communication skills</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Embody ReturnPro’s company values: Team, Innovation, Partnership, and Sustainability</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Strong time management and project management skills</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Ability to work independently, multi-task, and deliver quality work in an efficient manner</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Ability to manage competing priorities</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">· </span><span style=\"color:#000000;\">Ability to succeed in a team environment</span></span></span></span></span></p>\r\n",
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