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HomeCompaniesAA674B442E9B6A1284BD7F78CB0C3E73Support Manager, Information Technology

Support Manager, Information Technology

AA674B442E9B6A1284BD7F78CB0C3E73 · FL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA · Active · Paycom ATS

Job facts

FieldValue
CompanyAA674B442E9B6A1284BD7F78CB0C3E73
TitleSupport Manager, Information Technology
Normalized title-
Department / teamInformation Technology
LocationAventura, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-02-13 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Company jobsActive postings from AA674B442E9B6A1284BD7F78CB0C3E73.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Aventura.Open
Department jobsActive postings in Information Technology.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAA674B442E9B6A1284BD7F78CB0C3E73
Sourcec9dc5164-4e0d-4708-bc41-05e131b3795f
ATS providerPaycom ATS

Description

Description We are looking for an IT Support Manager who genuinely enjoys the craft of IT and wants to own the day-to-day operations of a growing company. This is not a role for someone who wants to sit above the work. It is also not an entry-level helpdesk position. It is a great fit for someone who is a few years into their career, has built up solid hands-on experience, and is ready to be the person who keeps things running and makes them better. You will work closely with our Senior IT Manager and be the primary operational owner of IT support across the company. That means everything from resolving end-user issues and managing vendors, to configuring a switch or running a cable when it needs to happen. You will also be the person who keeps track of everything — assets, contracts, renewals, licenses, and the things that tend to fall through the cracks when nobody owns them. If you are the kind of person who finds that kind of variety energizing rather than overwhelming, you will fit in well here. Primary Responsibilities/Essential Functions This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Day-to-Day Support - Manage all IT support operations including helpdesk requests, incidents, and escalations - Be the go-to person for end-user hardware, software, and connectivity issues - Supervise and support IT staff, setting the standard for how work gets done - Help onboard new team members from an IT perspective and keep the process smooth Infrastructure and Hands-On Work - Configure and maintain network equipment across our locations (we run Cisco Meraki) - Support Microsoft 365, Windows environments, and endpoint management (MDM) - Run cable, set up access points, and handle physical infrastructure when needed - Maintain and troubleshoot servers, switches, firewalls, and wireless systems Vendor and Contract Management - Maintain a complete register of all IT vendors, contracts, and SaaS subscriptions - Track renewal dates and proactively flag upcoming expirations well in advance - Get competitive quotes before renewing anything significant - Build and maintain relationships with key vendors including our ISP, telecom, and hardware suppliers - Ensure the company is never surprised by an auto-renewal or a contract it did not intend to sign Asset and License Management - Keep our asset management system (RefTab) accurate and up to date - Track hardware assignments, warranty status, and refresh schedules - Manage software licenses and ensure we are not over or under-licensed - Maintain visibility into all company-wide SaaS tools, even those owned by other departments Documentation and Reporting - Keep SOPs, network diagrams, and support procedures current and accessible - Submit regular reports on helpdesk performance, open issues, and project status - Maintain a renewal calendar and share relevant updates with leadership and finance - Document decisions, configurations, and vendor interactions so nothing lives only in one person’s head Operational Improvement - Identify recurring issues and fix the root cause, not just the symptom - Proactively surface risks, gaps, and opportunities to the Senior IT Manager - Bring structure to things that currently lack it Qualifications · Bachelor’s degree in information technology, computer science, software engineering, or a related field · Proven experience in managing IT infrastructure and services · Experience with computer networks, network administration, and network installation · Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security · Proficient in Microsoft Windows software, including server, office, and exchange · Self-motivated in achieving goals and completing routine tasks · Excellent analytical problem-solving skills when faced with new challenges · Excellent verbal and written communication skills · Embody ReturnPro’s company values: Team, Innovation, Partnership, and Sustainability · Strong time management and project management skills · Ability to work independently, multi-task, and deliver quality work in an efficient manner · Ability to manage competing priorities · Ability to succeed in a team environment

Full job record

Job IDf7b47ee4bf6016f09713e96ea0136955060c4702
Org ID21605a73-5734-46cd-895f-c42c39564686
Source IDc9dc5164-4e0d-4708-bc41-05e131b3795f
Board IDc9dc5164-4e0d-4708-bc41-05e131b3795f
Providerpaycom
Provider Job Key296916
TitleSupport Manager, Information Technology
Normalized Title
Statusactive
Activeyes
Location TextFL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA
DepartmentInformation Technology
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionFL
CityAventura
Salary RawDescription We are looking for an IT Support Manager who genuinely enjoys the craft of IT and wants to own the day-to-day operations of a growing company. This is not a role for someone who wants to sit above the work. It is also not an entry-level helpdesk position. It is a great fit for someone who is a few years into their career, has built up solid hands-on experience, and is ready to be the person who keeps things running and makes them better. You will work closely with our Senior IT Manager and be the primary operational owner of IT support across the company. That means everything from resolving end-user issues and managing vendors, to configuring a switch or running a cable when it needs to happen. You will also be the person who keeps track of everything — assets, contracts, renewals, licenses, and the things that tend to fall through the cracks when nobody owns them. If you are the kind of person who finds that kind of variety energizing rather than overwhelming, you will fit in well here. Primary Responsibilities/Essential Functions This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Day-to-Day Support - Manage all IT support operations including helpdesk requests, incidents, and escalations - Be the go-to person for end-user hardware, software, and connectivity issues - Supervise and support IT staff, setting the standard for how work gets done - Help onboard new team members from an IT perspective and keep the process smooth Infrastructure and Hands-On Work - Configure and maintain network equipment across our locations (we run Cisco Meraki) - Support Microsoft 365, Windows environments, and endpoint management (MDM) - Run cable, set up access points, and handle physical infrastructure when needed - Maintain and troubleshoot servers, switches, firewalls, and wireless systems Vendor and Contract Management - Maintain a complete register of all IT vendors, contracts, and SaaS subscriptions - Track renewal dates and proactively flag upcoming expirations well in advance - Get competitive quotes before renewing anything significant - Build and maintain relationships with key vendors including our ISP, telecom, and hardware suppliers - Ensure the company is never surprised by an auto-renewal or a contract it did not intend to sign Asset and License Management - Keep our asset management system (RefTab) accurate and up to date - Track hardware assignments, warranty status, and refresh schedules - Manage software licenses and ensure we are not over or under-licensed - Maintain visibility into all company-wide SaaS tools, even those owned by other departments Documentation and Reporting - Keep SOPs, network diagrams, and support procedures current and accessible - Submit regular reports on helpdesk performance, open issues, and project status - Maintain a renewal calendar and share relevant updates with leadership and finance - Document decisions, configurations, and vendor interactions so nothing lives only in one person’s head Operational Improvement - Identify recurring issues and fix the root cause, not just the symptom - Proactively surface risks, gaps, and opportunities to the Senior IT Manager - Bring structure to things that currently lack it Qualifications · Bachelor’s degree in information technology, computer science, software engineering, or a related field · Proven experience in managing IT infrastructure and services · Experience with computer networks, network administration, and network installation · Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security · Proficient in Microsoft Windows software, including server, office, and exchange · Self-motivated in achieving goals and completing routine tasks · Excellent analytical problem-solving skills when faced with new challenges · Excellent verbal and written communication skills · Embody ReturnPro’s company values: Team, Innovation, Partnership, and Sustainability · Strong time management and project management skills · Ability to work independently, multi-task, and deliver quality work in an efficient manner · Ability to manage competing priorities · Ability to succeed in a team environment
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=296916&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=296916&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73
First Seen At2026-05-31 19:07:40Z
Last Seen At2026-06-06 09:57:14Z
Last Checked At2026-06-06 09:57:14Z
Last Changed At2026-05-31 19:07:40Z
Inactive At
Source Posted At2026-02-13 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=AA674B442E9B6A1284BD7F78CB0C3E73/date=2026-06-06/2026-06-06T09-57-12-108Z-86a6910012875f69b8cad8ec2dedfbc395f291d161aa5dd463bbb37524811c38.json
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Ability to work independently, multi-task, and deliver quality work in an efficient manner\\r\\n\\r\\n&middot; Ability to manage competing&nbsp;priorities\\r\\n\\r\\n&middot; Ability to succeed in a team environment\\r\\n\",\"experienceRequirements\":\"&middot; Bachelor&rsquo;s degree in information technology, computer science, software engineering, or a related field\\r\\n\\r\\n&middot; Proven experience in managing IT infrastructure and services\\r\\n\\r\\n&middot; Experience with computer networks, network administration, and network installation\\r\\n\\r\\n&middot; Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security\\r\\n\\r\\n&middot; Proficient in Microsoft Windows software, including server, office, and exchange\\r\\n\\r\\n&middot; Self-motivated in achieving goals and completing routine&nbsp;tasks\\r\\n\\r\\n&middot; Excellent analytical problem-solving skills when faced with new challenges\\r\\n\\r\\n&middot; Excellent verbal and written communication skills\\r\\n\\r\\n&middot; Embody ReturnPro&rsquo;s company values:&nbsp; Team, Innovation,&nbsp;Partnership, and Sustainability\\r\\n\\r\\n&middot; Strong time management&nbsp;and project management skills\\r\\n\\r\\n&middot; Ability to work independently, multi-task, and deliver quality work in an efficient manner\\r\\n\\r\\n&middot; Ability to manage competing&nbsp;priorities\\r\\n\\r\\n&middot; Ability to succeed in a team environment\\r\\n\",\"industry\":\"Information Technology\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"HQ: Standard 9am to 6pm\",\"educationRequirements\":\"Bachelors Degree\"}",
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</span><span style=\"color:#000000;\">Self-motivated in achieving goals and completing routine&nbsp;tasks</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">&middot; </span><span style=\"color:#000000;\">Excellent analytical problem-solving skills when faced with new challenges</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">&middot; </span><span style=\"color:#000000;\">Excellent verbal and written communication skills</span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:-0.25in;margin-left:24px;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:130%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Symbol;\">&middot; 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    "description": "We are looking for an IT Support Manager who genuinely enjoys the craft of IT and wants to own the day-to-day operations of a growing company.\n\n \n\nThi...",
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