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Home › Companies › C121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001 › Collections Manager

Collections Manager

C121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001 · Remote, Remote, US, Remote, Remote; Las Colinas, Texas, US, Las Colinas, Texas · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyC121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001
TitleCollections Manager
Normalized title-
Department / team-
LocationUnited States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-10-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from C121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001
Source115f8184-4095-4073-a265-0e318936634e
ATS providerADP Workforce Now Recruiting

Description

This position can work a hybrid schedule based out of Las Colinas or Irving, TX At LendingPoint, we believe that everyone deserves to feel the power of possibilities. As an online fintech company, we’ve created advanced consumer, small business, and merchant point-of-sale lending solutions to unlock access to affordable loans and empower those working to build their financial potential. By creating technology that sees your potential, we’re driving a better lending and borrowing experience by finding more reasons to say “yes.” More than just a job, LendingPoint is an exciting career choice where you’ll bring your expertise and experience to a talented team focused on fostering positive new customer experiences that inspire loyalty. Are we speaking about you? Then keep reading. What’s In It For You? Competitive Base Salary Excellent Benefits Package That Includes: Medical/Dental/Vision, 401(k) match, Paid Holidays, and more! Team Oriented Fast-Paced Fun Environment Dedicated and experienced Management Team On-going training and investment in our employees What You’ll Do Day to Day: Supervises the daily activities of collectors assigned to his or her group. Responsible for reporting and performance metrics, employee coaching and development, delivering corrective actions, and serving as an integral part of business strategy. The Collections Manager also ensures that the Collectors are meeting production goals and complying with company standards as well as federal/state/local collection laws. ESSENTIAL JOB FUNCTIONS: Manage day-to-day collector work processes and results to established service levels - Drive revenue generation results. Meet with designated collection team to review accounts and ensure compliance with standard operating procedures. Provide them with tools needed to work their account portfolio which includes training, providing reports, and guiding changes in collection approach on accounts. Provide weekly documented collector performance feedback/coaching to ensure sustainable improvement. Monitor and provide support to ensure company policies, procedures, quality and compliance are being applied. This includes call listening and monitoring employees on the floor. Assess strengths and development needs of employees including timely and specific feedback and performance management. Provide coaching to employees towards meeting performance metrics. Motivate and develop employees to ensure individual and team performance expectations are met. Write and administer effective formal performance coaching and discipline including corrective actions and provide employee terminations recommendations, if needed. Effectively communicate expectations and consequences, as directed by management. Identify areas of training for existing employees and ensure that this is complete. Ensure work coverage for the designated collections team, including scheduling, and attendance management. Monitor floor activity and outbound/inbound calls to assist employees/ customers. Identify, analyze, resolve, and escalate concerns (employee, system, and customer), as needed, and provide guidance to collectors for resolution. Act as the primary escalation point and resolves and addresses issues within established guidelines. Diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer. Participate in interviews and recommend talented candidates for hire to maintain a dedicated, high performing workforce. Meet defined performance objectives and goals. Place direct phone calls and E-mails to customers that are past due. OTHER JOB FUNCTIONS: Availability to work weekends. Must be able to work a Flexible schedule. MINIMUM QUALIFICATIONS: High school diploma or equivalent 2+ years previous management experience in a call center atmosphere 5+ years previous experience in Call Center/Collection environment Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required. Well versed with FDCPA guidelines and other federal/state/local laws and regulations pertaining to debt collections. Self-motivated and work independently to manage workflow, deadlines, and reporting This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel Ability to effectively prioritize tasks and responsibilities for both themselves and their collection team Ability to easily establish rapport and credibility with a variety of customers, coworkers, management, etc.

Full job record

Job IDf7913c56ec397cdc21bab6130a3054b672cebd2b
Org IDcb1ca9e1-9eec-4527-98aa-74ec11853f29
Source ID115f8184-4095-4073-a265-0e318936634e
Board ID115f8184-4095-4073-a265-0e318936634e
Provideradp_workforcenow
Provider Job Key431315
TitleCollections Manager
Normalized Title—
Statusactive
Activeyes
Location TextRemote, Remote, US, Remote, Remote; Las Colinas, Texas, US, Las Colinas, Texas
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
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Salary Raw—
Salary Min—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c121f97c-433f-4a5f-ae64-81bd1e21d90c&ccId=19000101_000001&lang=en_US&type=JS&jobId=431315&jwId=9200213116204_1
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First Seen At2026-05-31 18:18:06Z
Last Seen At2026-06-06 13:21:27Z
Last Checked At2026-06-06 13:21:27Z
Last Changed At2026-06-06 13:21:27Z
Inactive At—
Source Posted At2021-10-20 15:16:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.39.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.39.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.39.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.39.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, sans-serif; background-color: rgb(255, 255, 255);\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">This position can work a hybrid schedule based out of Las Colinas or Irving, TX</span></p><p style=\"margin: 0in 0in 11.25pt; line-height: normal; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">At LendingPoint, we believe that everyone deserves to feel the power of possibilities. As an online fintech company, we&rsquo;ve created advanced consumer, small business, and merchant point-of-sale lending solutions to unlock access to affordable loans and empower those working to build their financial potential. By creating technology that sees your potential, we&rsquo;re driving a better lending and borrowing experience by finding more reasons to say &ldquo;yes.&rdquo;</span></p><p style=\"margin: 0in 0in 8pt; line-height: 16.05px; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 15px; font-family: Calibri, sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">More than just a job, LendingPoint is an exciting career choice where you&rsquo;ll bring your expertise and experience to a talented team focused on fostering positive new customer experiences that inspire loyalty.</span></span></span></span></span></span></span></span></p><p style=\"margin: 0in 0in 11.25pt; line-height: normal; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style=\"box-sizing: border-box; font-size: 14px;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box;\">Are we speaking about you? &nbsp;Then keep reading.</span></span></span></span></span></span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, sans-serif; background-color: rgb(255, 255, 255);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">What&rsquo;s In It For You?&nbsp;</strong></span></span></span></p><ul style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, sans-serif; background-color: rgb(255, 255, 255);\" type=\"disc\"><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">Competitive Base Salary</strong></span></li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">Excellent Benefits Package That Includes: Medical/Dental/Vision, 401(k) match, Paid Holidays, and more!&nbsp;</strong></span></li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box;\">Team Oriented Fast-Paced Fun Environment</span></li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box;\">Dedicated and experienced Management Team</span></li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box;\">On-going training and investment in our employees</span></li></ul><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, sans-serif; background-color: rgb(255, 255, 255);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><strong style=\"font-weight: 600; box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">What You&rsquo;ll Do Day to Day:</span></strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\">Supervises the daily activities of collectors assigned to his or her group. Responsible for reporting and performance metrics, employee coaching and development, delivering corrective actions, and serving as an integral part of business strategy. The Collections Manager also ensures that the Collectors are meeting production goals and complying with company standards as well as federal/state/local collection laws.&nbsp;</span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><strong>&nbsp;</strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><strong>ESSENTIAL JOB FUNCTIONS:</strong></span></span></p><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Manage day-to-day collector work processes and results to established service levels - Drive revenue generation results.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Meet with designated collection team to review accounts and ensure compliance with standard operating procedures. Provide them with tools needed to work their account portfolio which includes training, providing reports, and guiding changes in collection approach on accounts.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide weekly documented collector performance feedback/coaching to ensure sustainable improvement.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Monitor and provide support to ensure company policies, procedures, quality and compliance are being applied. This includes call listening and monitoring employees on the floor.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Assess strengths and development needs of employees including timely and specific feedback and performance management.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide coaching to employees towards meeting performance metrics. Motivate and develop employees to ensure individual and team performance expectations are met.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Write and administer effective formal performance coaching and discipline including corrective actions and provide employee terminations recommendations, if needed.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Effectively communicate expectations and consequences, as directed by management.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify areas of training for existing employees and ensure that this is complete.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ensure work coverage for the designated collections team, including scheduling, and attendance management.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Monitor floor activity and outbound/inbound calls to assist employees/ customers.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Identify, analyze, resolve, and escalate concerns (employee, system, and customer), as needed, and provide guidance to collectors for resolution.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Act as the primary escalation point and resolves and addresses issues within established guidelines.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Participate in interviews and recommend talented candidates for hire to maintain a dedicated, high performing workforce.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Meet defined performance objectives and goals.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Place direct phone calls and E-mails to customers that are past due.</li></ul><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><strong><u>&nbsp;</u></strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><strong>OTHER JOB FUNCTIONS:</strong></span></span></p><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Availability to work weekends.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Must be able to work a Flexible schedule.&nbsp;</li></ul><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><strong>&nbsp;</strong></span></span></p><p><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><strong>MINIMUM QUALIFICATIONS:&nbsp;</strong><strong>&nbsp;</strong></span></span></p><ul type=\"disc\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">High school diploma or equivalent&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">2+ years previous management experience in a call center atmosphere</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">5+ years previous experience in Call Center/Collection environment</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Well versed with FDCPA guidelines and other federal/state/local laws and regulations pertaining to debt collections.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Self-motivated and work independently to manage workflow, deadlines, and reporting</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to effectively prioritize tasks and responsibilities for both themselves and their collection team&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to easily establish rapport and credibility with a variety of customers, coworkers, management, etc.</li></ul></div></div>\n    </div>\n  </div>\n",
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    "requisitionTitle": "Collections Manager ",
    "clientRequisitionID": "1223",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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        "nameCode": {
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  "detail_meta": {
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}
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