IT Support

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      "postalCode": "00233",
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    "datePosted": "2025-09-29",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><span>About Complete Farmer</span></span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Complete Farmer is an end-to-end agricultural marketplace that connects African farmers to global markets through cutting-edge technology, innovative farming protocols, and data-driven insights. We are transforming agriculture into a profitable, scalable, and sustainable venture for all stakeholders—from farmers to buyers—while ensuring the highest standards of quality and efficiency. We believe in leveraging technology to solve Africa’s most pressing agricultural challenges and to create new opportunities for growth and impact.</span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><span>Position Description</span></span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>The </span><span style=\"font-weight: bold\"><span>IT Support Officer</span></span><span> ensures that Complete Farmer’s technology infrastructure — hardware, software, and networks — runs reliably so every employee can perform at their best. Reporting to the Chief Technology Officer (or designated IT lead), this role provides day-to-day technical support, manages working-tools policies and equipment, oversees internet and telecom services, and keeps our systems secure and up to date. From onboarding new hires to maintaining devices and cloud tools, the IT Support Officer is central to a smooth, secure, and user-friendly IT environment.</span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><span>What You’ll Do:</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Serve as the first point of contact for all IT-related requests and incidents across offices, fulfilment centres, and remote teams</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Install, configure, and maintain laptops, desktops, mobile devices, and peripheral equipment (printers, scanners, etc.)</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Develop and implement a comprehensive working-tools policy covering assignment, usage, and lifecycle management of company hardware and related equipment</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Assign, configure, and set up working tools — laptops, phones, software accounts, and other equipment — for new hires and employees transitioning into new roles</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Maintain and service working tools, responding to reported issues, coordinating repairs or replacements, and ensuring equipment remains in good condition</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Manage and monitor internet services, ensuring adequate data bandwidth, stable connections, and optimal performance across all offices and field sites</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Coordinate and administer telecom packages with designated providers (eg. MTN), including corporate call and data plans, and act as primary liaison with telecom vendors for service quality, upgrades, and troubleshooting</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Support onboarding by creating user accounts, email addresses, access permissions, and workstations for new hires</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Manage and troubleshoot company-wide applications, including productivity suites (eg. Microsoft 365) and communication tools</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Monitor and maintain networks, Wi-Fi, and internet connectivity; liaise with service providers to resolve outages or performance issues promptly</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Perform routine system updates, patches, and preventive maintenance to safeguard against vulnerabilities</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Assist with data backup processes and ensure adherence to IT security protocols and policies </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Document support requests, solutions, and procedures for knowledge sharing and continuous improvement</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Provide basic training to employees on IT tools, best practices, and security awareness</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Track company hardware and software licenses to support accurate asset management</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Escalate complex issues to senior engineers or external vendors when necessary</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>This is a full-time position </span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><span>What You’ll Bring:</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>4+ years in IT support, systems administration, or a closely related technical role</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Strong knowledge of operating systems for both laptops and mobile devices, including Windows, macOS, iOS, and Android</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Familiarity with cloud-based productivity tools (Microsoft 365, Google Workspace) and video conferencing platforms</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Working understanding of networking (TCP/IP, VPN, routers, switches) and IT security best practices</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Hands-on experience with hardware troubleshooting and software installation</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Proven ability to manage internet service providers and corporate telecom packages</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Excellent problem-solving skills, patience, and customer service orientation</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Ability to manage multiple support requests simultaneously and prioritize effectively</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Bachelor’s degree in Information Technology, Computer Science, or a related field preferred</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Relevant certifications (eg. CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation) are an advantage</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><span>Who You Are:</span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>A proactive troubleshooter who thrives on solving technical issues quickly and effectively</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Clear communicator who can explain technical concepts in simple terms to non-technical colleagues</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Detail-oriented and organized, with a strong sense of accountability and follow-through</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Adaptable and calm under pressure, able to work in a fast-paced, high-growth environment</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Security-conscious and committed to protecting company and customer data</span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><span>To join us</span></span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span>Use your technical expertise to keep Complete Farmer running seamlessly behind the scenes. Your skills will ensure that every employee has the connectivity, tools, and support to deliver world-class agricultural innovation.</span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"> </span></p>",
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