Veterinary Client Service Representative

{
  "content_hash": "62b3eec217f95d5baa6b0feaca01a04b621a0442019b1701b539b94761630b85",
  "source_hash": "a46dcb0eb21a0633134f069b0c4806f3cabcea67bf24c83bd64c953880b49cfa",
  "last_changed_at": "2026-06-02T07:44:42.094Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Melrose, Massachusetts, Melrose, Massachusetts",
    "city": "Melrose",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 24,
  "salary_min": 20,
  "inferred_at": "2026-06-06T10:54:50.601Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Melrose, Massachusetts, Melrose, Massachusetts",
      "city": "Melrose",
      "region": "MA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "id": "503300",
  "job": {
    "id": "510399",
    "division": null,
    "department": {
      "id": "18957",
      "name": "Receptionists"
    },
    "requisition_id": "PIN-4727",
    "structure_custom_group_one": {
      "id": "2941",
      "name": "Melrose Animal Clinic",
      "title": "Clinic"
    }
  },
  "url": "https://innovetivepetcare.pinpointhq.com/en/postings/8c9d8e99-c3bd-4f38-ad92-107227c00f38",
  "path": "/en/postings/8c9d8e99-c3bd-4f38-ad92-107227c00f38",
  "title": "Veterinary Client Service Representative",
  "benefits": "<ul><li><!--block-->Competitive pay $20-24/hour</li><li><!--block-->Employee discounts</li><li><!--block-->Flexible schedules</li><li><!--block-->401K with company match</li><li><!--block-->Training and Career development&nbsp;</li></ul><h2><!--block-->Join Our Team</h2><div><!--block-->If you’re passionate about pets, enjoy helping people, and want to build a rewarding career in veterinary medicine, apply today to join the team at <strong>Melrose Animal Clinic</strong>!<br><br></div><div><!--block--><br></div>",
  "location": {
    "id": "9030",
    "city": "Melrose ",
    "name": "Melrose, Massachusetts",
    "province": "Massachusetts",
    "postal_code": "02176"
  },
  "deadline_at": null,
  "description": "<div><!--block--><strong>Melrose Animal Clinic<br></strong><br></div><div><!--block-->At <strong>Melrose Animal Clinic</strong>, we are committed to providing exceptional veterinary care and compassionate service to pets and the people who love them. Our team is passionate about creating a welcoming, supportive environment for every client and patient who walks through our doors. If you thrive in a fast-paced setting, love animals, and enjoy delivering outstanding customer service, we’d love to meet you!<br><br></div><h2><!--block-->Position Overview</h2><div><!--block-->Melrose Animal Clinic is seeking a friendly, organized, and customer-focused <strong>Veterinary Receptionist / Client Care Representative</strong> to join our growing team. In this essential front-desk role, you will serve as the first point of contact for clients and their pets—ensuring a positive, efficient, and compassionate experience from check-in to check-out.<br><br></div><div><!--block--><br>The ideal candidate is detail-oriented, thrives in a busy veterinary environment, and has a passion for both client service and animal care.</div>",
  "compensation": "$20.00 - $24.00 / hour",
  "reporting_to": "",
  "workplace_type": "onsite",
  "benefits_header": "Benefits",
  "employment_type": "part_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": 24,
  "compensation_minimum": 20,
  "compensation_visible": true,
  "employment_type_text": "Part Time",
  "key_responsibilities": "<ul><li><!--block-->Greet clients and patients warmly while providing exceptional customer service&nbsp;</li><li><!--block-->&nbsp;Answer high-volume phone calls and direct inquiries appropriately&nbsp;</li><li><!--block-->&nbsp;Differentiate routine appointments from urgent/emergency cases and escalate as needed&nbsp;</li><li><!--block-->&nbsp;Schedule appointments efficiently and accurately&nbsp;</li><li><!--block-->&nbsp;Obtain and document patient medical history and client information&nbsp;</li><li><!--block-->&nbsp;Verify patient immunization and testing status&nbsp;</li><li><!--block-->&nbsp;Enter client, patient, and financial data into veterinary software systems&nbsp;</li><li><!--block-->&nbsp;Generate invoices and explain charges/treatment plans clearly to clients&nbsp;</li><li><!--block-->&nbsp;Process payments and maintain accurate financial records&nbsp;</li><li><!--block-->&nbsp;Communicate patient arrival and treatment needs to veterinarians and technical staff&nbsp;</li><li><!--block-->&nbsp;Manage retrieval, filing, and storage of medical records&nbsp;</li><li><!--block-->&nbsp;Maintain an organized and professional front desk/reception area&nbsp;</li><li><!--block-->&nbsp;Support additional administrative and client service tasks as assigned&nbsp;</li></ul><div><!--block--><em>This is not a complete list of duties. Responsibilities may change based on clinic needs and operational requirements.</em></div>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->Previous experience in <strong>veterinary reception</strong>, <strong>animal hospital front desk</strong>, or <strong>medical reception</strong> preferred&nbsp;</li><li><!--block-->&nbsp;Passion for animal health and client care&nbsp;</li><li><!--block-->&nbsp;Excellent verbal and written communication skills&nbsp;</li><li><!--block-->&nbsp;Strong multitasking and organizational abilities&nbsp;</li><li><!--block-->&nbsp;Comfortable working in a fast-paced veterinary environment&nbsp;</li><li><!--block-->&nbsp;Proficient with computers and veterinary practice management software&nbsp;</li><li><!--block-->&nbsp;Positive, dependable, and team-oriented attitude&nbsp;</li><li><!--block-->&nbsp;Ability to remain calm and professional in stressful or emergency situations</li></ul>",
  "key_responsibilities_header": "Some of the responsibilities you will own in this role:",
  "skills_knowledge_expertise_header": "Preferred Qualifications "
}