Customer Success Specialist

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      "postalCode": "V6G 2Z4",
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    "datePosted": "2026-04-02",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Clir Renewables</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Clir Renewables is on a mission to reduce humankind’s impact on the planet by accelerating the transition to renewable energy. Our AI improves the economics of wind, solar, and energy storage projects and empowers asset owners, investors, and operators to maximize financial returns and reduce risk.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Clir’s renewable energy intelligence platform combines advanced artificial intelligence built with deep industry expertise and 300 GWs of operational wind, solar, and battery energy storage assets worldwide. By transforming complex operational data into actionable insight, Clir AI helps customers benchmark performance, assess risk, optimize assets, and make better commercial and technical decisions across their portfolios.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Founded in 2017, Clir has been named one of Canada’s fastest-growing companies by the Globe and Mail’s Report on Business. Headquartered in Vancouver, with hubs in Glasgow and Calgary, Clir supports customers across Europe, Africa, the Americas, and Asia, enabling multi-million-dollar gains through improved asset performance.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are guided by our core values of Communication, Sustainability, Inclusion, Impact, and Innovation, and we are passionate, curious, and determined to deliver real climate impact.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About the role:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We're looking for an intermediate-level Customer Success Specialist to join our Customer Success team.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This is a coordination and delivery role focused on our European customer portfolio. You'll sit at the center of customer journeys, keeping things moving, connecting the right people, and making sure nothing falls through the cracks. You'll support Customer Success Managers directly, helping them drive outcomes across a portfolio of accounts while building your own technical depth in renewable energy analytics.</span></p>\n<p><br></p>\n<p><em><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Important:</span><span style=\"font-family: Arial, sans-serif\"> This role primarily serves European customers. Regardless of where you're based, Canada or the UK, you must be able to work consistently within European time zones. We're looking for someone who can be present and responsive during CET/CEST business hours.</span></span></em></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">If you're someone who thrives on structure, communicates clearly, and gets satisfaction from making complex things run smoothly, this role is for you.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Who You Are</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Passionate about our core values: communication, sustainability, inclusion, impact, and innovation</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Passionate about renewable energy and eager to help drive operational efficiency and cost reduction</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Motivated by a customer-centric approach and focused on creating value</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Adaptable and skilled at managing multiple competing priorities, approaching challenges with curiosity</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You’ll Be Doing</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Customer journey coordination</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Own the day-to-day tracking of customer journeys across a portfolio of European accounts</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate deliverables, timelines, and internal handoffs so CSMs can focus on relationships and outcomes</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Document customer milestones, expectations, and progress, keeping everything current and visible</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Triaging and issue management</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Triage incoming customer issues and requests, assess urgency, route to the right team, and track to resolution</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Partner with technical and product teams to move blockers and close gaps quickly</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain clear communication with customers on status and next steps</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Analysis and reporting support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support CSMs with data pulls, platform analysis, and interpretation of customer performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help translate technical findings into clear, actionable summaries for customers</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify patterns across accounts that surface product gaps or expansion opportunities</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Cross-functional collaboration</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work closely with Business Development, Product, and Engineering to align on customer needs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Surface customer insights internally to inform roadmap and delivery priorities</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You’ll Need</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">1 to 3 years of experience in a customer-facing technical role, project coordination, technical support, or similar</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong organizational skills, you track the details so others don't have to</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Comfort with technical concepts in wind or solar energy, asset management, or energy analytics</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Clear, confident communicator, written and verbal</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience managing multiple priorities without dropping balls</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with SaaS tools, ticketing systems, or project management platforms</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability and willingness to work within European time zones (CET/CEST) on an ongoing basis</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Bonus</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Background in renewable energy project management or operations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience with data analysis tools or energy analytics platforms</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Multilingual, particularly French, German, Spanish, or Nordic languages</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Exposure to AI/ML applications in energy</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What’s In It For You</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Opportunity to work in an inclusive and diverse workplace</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Be part of a team committed to reducing environmental impact and advancing renewable energy</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support for your professional growth and development</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Flexible work schedule to help you maintain work-life balance</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At Clir Renewables, diversity and inclusion are fundamental to who we are. We are committed to building a team that reflects the communities and customers we serve, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Successful candidates may be required to complete a background check and must provide proof of their legal authorization to work in Canada.</span></p>",
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