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Resident Relations Specialist

Aircommunities · Centreville, VA, United States · Active · $20–$22 / hour · SmartRecruiters

Job facts

FieldValue
CompanyAircommunities
TitleResident Relations Specialist
Normalized title-
Department / teamLeasing
LocationCentreville, VA, United States
Work model-
Employment typeFull Time
Salary$20–$22 / hour
Statusactive
ATS providerSmartRecruiters
Posted / first seen2026-05-19 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Aircommunities.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SmartRecruiters.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Centreville.Open
Department jobsActive postings in Leasing.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAircommunities
Source196be1b6-89f7-4bfc-81ca-e684ac8fb2a3
ATS providerSmartRecruiters

Description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of  Resident Relations Specialist  will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an  ambitious, problem solving customer service and  sales professional, who rises to a challenge and takes pride in providing great experience to  consistently exceed your goals , we want you on our team! What We Offer AIR offers attractive compensation packages that reward performance including: Expected base pay rate of $20.00 to $22.00 an hour + Monthly Renewal Commissions.  You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job. Opportunity for  extended time-off with benefits  during slower parts of the year. 25% Rent Discount  at any AIR community. Option to live onsite with zero commute or at a nearby AIR community. Where You Will Work You will work onsite at our Bent Tree Apartments in Centreville, VA! What You Will Do Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. Support residents during the move-out process, which may include notice to vacate and resident transfers. Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Monitors resident retention. Assist residents with any need Help residents pay their rent online Complete move-in and move-out inspections Register cars to park on-site Register pets for existing residents Assist with parcel pending (package deliveries) Enter in service requests for residents Answer questions regarding service requests Assisting with Notice to Vacates and gather information for move-outs Send communication to residents Coordinate and plan resident functions Responds to and manages resident complaints and/or service issues Contact residents about policy violations Who You Are Goal-Driven and Delight in going above and beyond to provide a great customer service experience Adaptable to Fast Pace and Shifting Priorities Nimble problem-solver Collaborative Team Player What You Have Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. A reliable mode of transportation. Ability to read, write, and speak English. Benefits Paid time off including  vacation, sick time, and 14 holidays. Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 25% Rent Discount  at any AIR community (a rental application is required, and certain exclusions apply). 401(k) plan  with 6% employer contribution. Paid parental leave  of up to 16 weeks. Tuition assistance program and up to  100% reimbursement  for job-related certifications and licenses. 15 hours of  paid time annually for community service . Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and  career growth . Application Deadline:  The  initial deadline  for applications is 5/23/2026 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel  drug screening that   excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full job record

Job IDf735a443e1a503a42d25116a52fd1739b3ae9ded
Org IDd9e31403-b27a-4209-8769-6c2f1faa83f4
Source ID196be1b6-89f7-4bfc-81ca-e684ac8fb2a3
Board ID196be1b6-89f7-4bfc-81ca-e684ac8fb2a3
Providersmartrecruiters
Provider Job Key744000127228821
TitleResident Relations Specialist
Normalized Title—
Statusactive
Activeyes
Location TextCentreville, VA, United States
DepartmentLeasing
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
CityCentreville
Salary RawAIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of  Resident Relations Specialist  will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an  ambitious, problem solving customer service and  sales professional, who rises to a challenge and takes pride in providing great experience to  consistently exceed your goals , we want you on our team! What We Offer AIR offers attractive compensation packages that reward performance including: Expected base pay rate of $20.00 to $22.00 an hour + Monthly Renewal Commissions.  You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job. Opportunity for  extended time-off with benefits  during slower parts of the year. 25% Rent Discount  at any AIR community. Option to live onsite with zero commute or at a nearby AIR community. Where You Will Work You will work onsite at our Bent Tree Apartments in Centreville, VA! What You Will Do Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. Support residents during the move-out process, which may include notice to vacate and resident transfers. Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Monitors resident retention. Assist residents with any need Help residents pay their rent online Complete move-in and move-out inspections Register cars to park on-site Register pets for existing residents Assist with parcel pending (package deliveries) Enter in service requests for residents Answer questions regarding service requests Assisting with Notice to Vacates and gather information for move-outs Send communication to residents Coordinate and plan resident functions Responds to and manages resident complaints and/or service issues Contact residents about policy violations Who You Are Goal-Driven and Delight in going above and beyond to provide a great customer service experience Adaptable to Fast Pace and Shifting Priorities Nimble problem-solver Collaborative Team Player What You Have Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. A reliable mode of transportation. Ability to read, write, and speak English. Benefits Paid time off including  vacation, sick time, and 14 holidays. Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 25% Rent Discount  at any AIR community (a rental application is required, and certain exclusions apply). 401(k) plan  with 6% employer contribution. Paid parental leave  of up to 16 weeks. Tuition assistance program and up to  100% reimbursement  for job-related certifications and licenses. 15 hours of  paid time annually for community service . Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and  career growth . Application Deadline:  The  initial deadline  for applications is 5/23/2026 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel  drug screening that   excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Min20
Salary Max22
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://jobs.smartrecruiters.com/AIRCommunities/744000127228821-resident-relations-specialist
Apply URLhttps://jobs.smartrecruiters.com/AIRCommunities/744000127228821-resident-relations-specialist?oga=true
First Seen At2026-05-31 17:34:44Z
Last Seen At2026-06-06 19:25:30Z
Last Checked At2026-06-06 19:25:30Z
Last Changed At2026-05-31 17:34:44Z
Inactive At—
Source Posted At2026-05-19 14:54:22Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=aircommunities/date=2026-06-06/2026-06-06T19-25-10-853Z-96eb9733f9be974dd38aaf897a6384fd2f5540d42847d688bcb8c992cd6cbf43.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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