Assistant Service Coordinator

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    "requisitionDescription": "<p data-pasted=\"true\">DDP Roofing Services, Inc. is seeking a highly organized, customer-focused Assistant Service Coordinator to join our growing team. Under the supervision of the Service Manager and Service Support Manager, this position plays a key role in supporting the Service Department by coordinating service calls, dispatching technicians, maintaining communication with customers and vendors, and ensuring smooth day-to-day operations.</p><p>The ideal candidate is professional, detail-oriented, dependable, and thrives in a fast-paced environment while delivering excellent customer service.</p><h2>Responsibilities</h2><ul data-spread=\"false\"><li>Answer and respond promptly to customer phone calls and emails with professionalism and urgency</li><li>Schedule and dispatch Service Technicians to customer work orders</li><li>Maintain accurate service department documentation including time records, job logs, reports, and customer communications</li><li>Support after-hours response processes and assist technicians and employees as needed</li><li>Communicate clearly and professionally with customers, employees, vendors, and management</li><li>Maintain positive customer relationships and uphold DDP Roofing&rsquo;s reputation for quality service</li><li>Assist with processing service call documentation to support payroll and accounting functions</li><li>Ensure compliance with company policies, procedures, and service department standards</li><li>Coordinate with administrative departments including Accounting and Human Resources</li><li>Help identify and resolve customer service or operational issues in a timely manner</li></ul><h2>Qualifications</h2><ul data-spread=\"false\"><li>Strong customer service and communication skills</li><li>Excellent organizational and multitasking abilities</li><li>Ability to work independently and prioritize tasks efficiently</li><li>Experience with scheduling, dispatching, or service coordination preferred</li><li>Proficient with Microsoft Office and general computer systems</li><li>Strong attention to detail and follow-through</li><li>Ability to remain professional and calm in a fast-paced environment</li></ul><h2>Physical Requirements</h2><ul data-spread=\"false\"><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Ability to communicate effectively by phone and in person</li><li>Must be able to occasionally lift and carry office materials up to 15&ndash;20 pounds</li><li>Ability to perform repetitive tasks such as typing, filing, and data entry</li><li>Ability to move throughout the office as needed during the workday</li><li>Must be able to maintain focus and productivity in a fast-paced office environment</li></ul><h2>Why Join DDP Roofing Services?</h2><ul data-spread=\"false\"><li>Established and growing company</li><li>Team-oriented work environment</li><li>Opportunity to make a direct impact on customer satisfaction and daily operations</li><li>Competitive pay based on experience</li><li>Benefits available based on employment status</li></ul><p>If you are dependable, organized, and enjoy helping customers while supporting a strong service team, we encourage you to apply!</p>\n",
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