Key Account Technical Manager, Meat & Animal Food Testing

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    "requisitionDescription": "<p data-pasted=\"true\"><strong>Position Summary</strong></p><p>The Key Account Technical Manager, Meat &amp; Animal Food Testing, serves as the dedicated, single point of contact for large, strategic key accounts within a third-party commercial food testing laboratory, with a specialized focus on meat and animal food testing services. This role combines deep technical understanding of laboratory testing methodologies with strong client relationship management.</p><p>The position is responsible for managing all client communications, strengthening relationships, resolving issues, and proactively delivering technical guidance, insights, and performance metrics to enhance transparency, trust, and long-term partnership value. A key aspect of this role is acting as a technical advisor to clients, helping translate complex laboratory science, regulatory requirements, and testing strategies into actionable business decisions.</p><p>The ideal candidate excels at cross-functional coordination, problem-solving, and translating both operational and scientific data into meaningful client-facing insights and technical recommendations.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p><strong>Client Relationship Ownership</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Act as the <strong>primary point of contact</strong> for assigned key accounts, ensuring consistent, professional, and proactive communication.</li><li style=\"margin-left:0in;\">Build strong, trusted relationships with client stakeholders across quality, regulatory, procurement, and operations teams.</li><li style=\"margin-left:0in;\">Participate in regular business reviews and maintain ongoing engagement cadence.</li></ul></div><p><strong>Communication &amp; Liaison</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Serve as the <strong>central liaison</strong> between clients and internal teams (laboratory operations, quality assurance, logistics, billing).</li><li style=\"margin-left:0in;\">Coordinate and streamline communication to ensure clarity, accuracy, and timely responses.</li><li style=\"margin-left:0in;\">Translate technical laboratory information into client-friendly language.</li><li style=\"margin-left:0in;\">Collaborate with internal Quality and Tech Services teams to help answer customer questions.&nbsp;</li></ul></div><p><strong>Issue Resolution &amp; Problem Solving</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Own end-to-end resolution of client issues, including escalations related to testing, turnaround times, reporting, or service delivery.</li><li style=\"margin-left:0in;\">Partner with internal stakeholders to identify root causes and implement corrective/preventive actions.</li><li style=\"margin-left:0in;\">Proactively anticipate potential challenges and mitigate risks before they impact the client.</li></ul></div><p><strong>Performance Metrics &amp; Visibility</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Develop and deliver <strong>regular performance reports and dashboards</strong> (e.g., turnaround time, sample volumes, service levels, quality metrics).</li><li style=\"margin-left:0in;\">Manage weekly reports for key customers.</li><li style=\"margin-left:0in;\">Proactively share insights, trends, and opportunities for improvement with clients.</li><li style=\"margin-left:0in;\">Use data to drive strategic conversations and continuous improvement initiatives.</li></ul></div><p><strong>Account Retention</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Support contract renewals and commercial discussions in partnership with sales.</li><li style=\"margin-left:0in;\">Ensure high client satisfaction and retention through exceptional service delivery.</li></ul></div><p><strong>Process Improvement</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Champion initiatives that improve client experience, communication flow, and operational efficiency.</li><li style=\"margin-left:0in;\">Standardize best practices for account management across key clients.</li></ul></div><p><br></p><p><strong>Technical Advisory</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Serve as a technical advisor to clients on meat and animal food testing requirements, methodologies, and regulatory expectations.</li><li style=\"margin-left:0in;\">Provide guidance on appropriate test selection, sampling strategies, and interpretation of microbiological, chemical, and quality results.</li><li style=\"margin-left:0in;\">Translate complex laboratory data, validation information, and method limitations into clear, client-actionable insights.</li><li style=\"margin-left:0in;\">Partner with internal laboratory subject matter experts (microbiology, chemistry, QA, validation) to resolve technical client questions.</li><li style=\"margin-left:0in;\">Support clients in understanding regulatory frameworks (e.g., USDA, FDA, ISO) as they relate to testing programs.</li><li style=\"margin-left:0in;\">Identify opportunities to improve testing programs, optimize workflows, and enhance analytical accuracy or turnaround times.</li></ul></div><p><br></p><p><strong>Qualifications</strong></p><p><strong>&nbsp;</strong></p><p><strong>Required</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Bachelor&rsquo;s degree in Business, Food Science, Microbiology, or related field</li><li style=\"margin-left:0in;\">5+ years of experience in account management, client services, or customer success within the Beef or Animal Protein industry</li><li style=\"margin-left:0in;\">Strong communication and stakeholder management skills</li><li style=\"margin-left:0in;\">Proven ability to manage complex accounts and cross-functional coordination</li><li style=\"margin-left:0in;\">Analytical mindset with experience interpreting and presenting performance metrics</li></ul></div><p><strong>Preferred</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Experience in third-party laboratory services or food safety/quality environments</li><li style=\"margin-left:0in;\">Familiarity with regulatory standards (e.g., FDA, USDA, ISO)</li><li style=\"margin-left:0in;\">Experience with CRM tools and data visualization platforms (e.g., Salesforce, Power BI, Tableau)</li></ul></div><p><br></p><p><strong>Key Competencies</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Client-centric mindset</li><li style=\"margin-left:0in;\">Technical credibility and advisory capability</li><li style=\"margin-left:0in;\">Proactive communication</li><li style=\"margin-left:0in;\">Problem-solving and critical thinking</li><li style=\"margin-left:0in;\">Data storytelling and scientific/technical translation</li><li style=\"margin-left:0in;\">Organizational and project management skills</li><li style=\"margin-left:0in;\">Ability to thrive in a fast-paced, high-accountability environment</li></ul></div>\n",
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