Ki Niseko - An Dining Restaurant Front of House Manager /「杏ダイニング」 ホールマネージャー

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    "id": "123",
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    "location": {
      "city": "Abuta gun",
      "state": "Hokkaido"
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    "jobOpeningName": "Ki Niseko - An Dining Restaurant Front of House Manager /「杏ダイニング」 ホールマネージャー",
    "departmentLabel": "Front of House",
    "employmentStatusLabel": "Full-Time (PLJ)"
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    "location": {
      "city": "Abuta gun",
      "state": "Hokkaido",
      "postalCode": "044-0080",
      "addressCountry": "Japan"
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    "datePosted": "2019-07-01",
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    "description": "<p><span style=\"font-weight: bold\">The Role</span></p>\n<p>The duties of the Front of House Manager will include but not be limited to;</p>\n<ul>\n<li>Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing policies and procedures and recommending changes to improve team performance.</li>\n<li>Provide the front of house team with the skills and knowledge required to deliver excellent service at brand and concept standards to international/domestic guests through the preparation and delivering of effective training sessions.</li>\n<li>Ensure the effective operation of the front of house team by monitoring individual performance, acknowledging achievements, disciplining and recommending improvements.</li>\n<li>Ensure appropriate planning of staff roster inline with operating reports (number of reservations etc.)</li>\n<li>Ensure an effective knowledge of Restaurant operations is maintained by updating operation logs, procedures and memos, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.</li>\n<li>Resolve any guest complaints when necessary and consult with the Food and Beverage Manager regarding resolutions including service recovery.</li>\n<li>Management of emails and the delegation of tasks to Restaurant Supervisors and Staff.</li>\n<li>Ensure inventory of supplies is kept at efficient levels and wastage is minimised.</li>\n<li>Work closely with the head chef to ensure smooth services for all guests.</li>\n<li>Ensure reservations, POS and website are in accurate order and up to date.</li>\n<li>Ensure the front of house work area is clean and clear of hazards and adhering to all health, safety and sanitation requirements.</li>\n<li>Complete as necessary incident reporting on all major issues or occupational health and safety matters, major guest complaints/issues and significant damage or breakages.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Knowledge and Skill Requirements</span></p>\n<ul>\n<li>Experience of a restaurant management role at hotel restaurant for a minimum of 2 years.</li>\n<li>Business level Japanese and English language ability to professionally and courteously respond to a culturally diverse range of customers.</li>\n<li>Ability and experience of leading, managing and motivating a multi-cultural team of seasonal and year-round staff.</li>\n<li>Superior customer service skills.</li>\n<li>Sound working knowledge of wine, bar and barista areas along with restaurant floor service.</li>\n<li>Ability to handle difficult queries and customers in a calm and positive manner.</li>\n<li>Able to prioritise and organise work independently to meet deadlines.</li>\n<li>Able to up-sell the Restaurant &amp; Cafe/Deli menu items.</li>\n<li>Strong computer operating skills - Microsoft Office Suite<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Employment Package Details</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Employment Period:</span><span> </span>Ongoing full time year round</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Annual Salary:</span><span> </span>¥6,200,000 to ¥7,500,000<br>(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Location:</span><span> Niseko, Hokkaido, Japan - An Dining (in Ki Niseko)</span><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Working Hours:</span><br></p>\n<ul>\n<li><span>Average 40 hours per week (shift times vary by season)</span></li>\n<li><span>120 days off per year</span></li>\n<li><span>Sick leave: 5 days</span></li>\n<li><span>Annual paid leave: 10days (after 6 months of employment)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits</span></p>\n<ul>\n<li>Flexi-time system with paid overtime</li>\n<li>Staff meal provided</li>\n<li>Health, social, and employment insurance</li>\n<li>Visa sponsorship</li>\n<li>Staff accommodation available</li>\n<li>Grand Hirafu season pass available at a discounted rate</li>\n<li>Free ski or snowboard lessons (availability dependent)</li>\n<li>Discounts on HTM services and businesses</li>\n<li>Access to language and work relevant training subsidy</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">仕事内容</span></p>\n<p>以下が主な職務内容になりますが、これに限定されるものではありません。</p>\n<ul>\n<li>予約稼働数に合わせたスタッフのシフト作成を行う</li>\n<li>メールの確認を行い、部下へ情報提供を行う</li>\n<li>チームの業績を上げていくための戦略を考える</li>\n<li>国内外のお客様にレストランコンセプトに合わせた基準のサービスを提供出来るよう、スタッフトレーニングの時間を設ける</li>\n<li>各スタッフの仕事を確認し、成果を認め、改善方法を促すことでサービスチームの効果的な運営を確保する</li>\n<li>レストラン内が常に整っており、安全な環境であることを維持する</li>\n<li>日々のオペレーションに関する情報を更新し、チーム全体に最新の情報が行き渡るよう促す</li>\n<li>お客様からのクレーム対応を行い、料飲部マネージャーに報告する</li>\n<li>フレンドリーで思いやりのある接客を行う事</li>\n<li>在庫確認を行う</li>\n<li>予約やウェブサイトの情報が常に最新の状態であることを確認する</li>\n<li>インシデントレポートの作成を行う<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">応募資格</span></p>\n<ul>\n<li>レストラン、またはホテルレストランにてマネージャー経験が2年以上ある方</li>\n<li>ビジネスレベルの日本語力・中級以上の英語力があり、多様なゲストにプロフェッショナルで丁寧な対応が出来る方</li>\n<li>多国籍スタッフのチームリーダーとして、チームを管理し、スタッフのモチベーションを高める事が出来る方</li>\n<li>ワイン、バー、バリスタのレストランフロアーサービスに関する知識をお持ちの方</li>\n<li>優先順位をつけて仕事に取り組む事が出来る方</li>\n<li>レストラン・カフェ・デリメニューの販売において、売り上げを伸ばすことが出来る方</li>\n<li>難しい予約やゲストに対し、冷静かつ前向きに対応が出来る方</li>\n<li>Microsoft Officeなどのコンピュータースキルをお持ちの方<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">雇用形態</span></p>\n<ul>\n<li>正社員<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">勤務時間</span></p>\n<ul>\n<li>平均40時間/週（8時間 x 5日のシフト、シフト時間は季節によって異なります）</li>\n<li>年間休日120日</li>\n<li>傷病休暇5日</li>\n<li>入社から6ヶ月経過後の年次有給休暇10日</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">給与</span></p>\n<ul>\n<li>年俸620〜750万円<br>(上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給)</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">勤務地</span></p>\n<p>北海道ニセコ エリア</p>\n<ul>\n<li>杏ダイニング（Ki Niseko ホテル内）<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">開始日</span></p>\n<ul>\n<li>応相談</li>\n</ul>\n<p><span style=\"font-weight: bold\"><br>待遇</span></p>\n<ul>\n<li>社会保険完備</li>\n<li>冬季シーズンリフトパス割引購入可</li>\n<li>スタッフ寮（有料）</li>\n<li>スキー・スノーボードレンタル割引有り</li>\n<li>学習支援プログラム</li>\n</ul>",
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