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Assistant General Manager

745818fe Edce 4ae0 B5bd 1a1db7e788d6 19000101 000001 · Home2 Suites by Hilton Sanford, Sanford, NC, US, Sanford, NC · Active · $40,000–$45,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company745818fe Edce 4ae0 B5bd 1a1db7e788d6 19000101 000001
TitleAssistant General Manager
Normalized title-
Department / team-
LocationHome2 Suites by Hilton Sanford, NC, United States
Work model-
Employment typeFull Time
Salary$40,000–$45,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Home2 Suites by Hilton Sanford.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company745818fe Edce 4ae0 B5bd 1a1db7e788d6 19000101 000001
Source28d9778d-fb33-4870-b8d0-48e632ba80fb
ATS providerADP Workforce Now Recruiting

Description

Assistant General Manager Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Full Time Benefits Health Insurance (Medical, Dental and Vision) Enhanced Paid Time Off (PTO) Plan Paid Training Fantastic Company Culture Responsibilities: Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates Maintains all hotel standards set forth by the brand and the management company. Successfully operates the hotel in the General Managers absence. Assists with scheduling, billing and some accounts receivable responsibilities. Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards. Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast Fields Guest complaints, conducting through research to develop the most effective solutions. Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues. Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports. Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment. Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation. Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations. Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of activities. Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Receives and processes advance registration payments. Meets and personally greets VIP Guests, whenever possible. Conducts performance evaluations and coaches and counsels all associates when necessary. Issues verbal and written instructions to the hotel team through guidance from the General Manager. Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel. Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business. Reviews, revises and approves daily payroll reports as needed. Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly. When necessary performs the duties of his/her subordinates. Qualifications and Skills IHG and/or OPERA experience is highly recommended Previous front office supervisory and/or management experience in a hotel setting is highly recommended. 1 year of customer service required Branded hotel experience required Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to use a moderately complex computer system. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property. The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Excellent organizational skills Ability to read, listen and communicate effectively in English. Able to write reports, correspondences, memos and employee performance evaluations Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software. Meets legal age requirements for the position. Driver's License Required High school diploma or equivalent Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to walk and climb/descend stairs approximately 20% of the time Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance

Full job record

Job IDf6ce199c30ee6f525ff9ec5b0d94ba95a6199d0a
Org ID057336a7-e92d-484a-aead-a27ac607063f
Source ID28d9778d-fb33-4870-b8d0-48e632ba80fb
Board ID28d9778d-fb33-4870-b8d0-48e632ba80fb
Provideradp_workforcenow
Provider Job Key567818
TitleAssistant General Manager
Normalized Title—
Statusactive
Activeyes
Location TextHome2 Suites by Hilton Sanford, Sanford, NC, US, Sanford, NC
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityHome2 Suites by Hilton Sanford
Salary Raw40000.00 To 45000.00 (USD) Annually
Salary Min40,000
Salary Max45,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745818fe-edce-4ae0-b5bd-1a1db7e788d6&ccId=19000101_000001&lang=en_US&type=JS&jobId=567818&jwId=9201425326480_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745818fe-edce-4ae0-b5bd-1a1db7e788d6&ccId=19000101_000001&lang=en_US&type=JS&jobId=567818&jwId=9201425326480_1
First Seen At2026-05-31 18:24:45Z
Last Seen At2026-06-06 12:00:53Z
Last Checked At2026-06-06 12:00:53Z
Last Changed At2026-06-06 12:00:53Z
Inactive At—
Source Posted At2026-05-12 17:24:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p><br></p><p style='box-sizing: border-box; margin: 0px 0px 1.8em; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><span style=\"box-sizing: border-box; font-size: small;\"><span style=\"box-sizing: border-box; color: rgb(34, 34, 34);\"><span style=\"box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; background-color: rgb(255, 255, 255);\"><strong style=\"box-sizing: border-box; font-weight: 400;\">Assistant General Manager</strong></span></span></span></span></p><p style='box-sizing: border-box; margin: 0px 0px 1.8em; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-size: small;\"><span style=\"box-sizing: border-box; color: rgb(34, 34, 34);\"><span style=\"box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; background-color: rgb(255, 255, 255);\">Embark on an exciting hotel career with Crown Hotel &amp; Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel &amp; Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.</span></span></span></span></p><p style='box-sizing: border-box; margin: 0px 0px 1.8em; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-size: small;\"><span style=\"box-sizing: border-box; color: rgb(34, 34, 34);\"><span style=\"box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; background-color: rgb(255, 255, 255);\"><strong style=\"box-sizing: border-box; font-weight: 400;\">Full Time&nbsp;</strong></span></span></span></span></p><p style='box-sizing: border-box; margin: 0px 0px 1.8em; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-size: small;\"><span style=\"box-sizing: border-box; color: rgb(34, 34, 34);\"><span style=\"box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; background-color: rgb(255, 255, 255);\"><strong style=\"box-sizing: border-box; font-weight: 400;\">Benefits</strong></span></span></span></span></p><ul style='box-sizing: border-box; margin: 0px 0px 1.8rem; padding: 0px; list-style-type: disc; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Health Insurance&nbsp;(Medical, Dental and Vision)</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Enhanced Paid Time Off (PTO) Plan</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Paid Training</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Fantastic Company Culture</li></ul><p style='box-sizing: border-box; margin: 0px 0px 1.8em; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-size: small;\"><span style=\"box-sizing: border-box; color: rgb(34, 34, 34);\"><span style=\"box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; background-color: rgb(255, 255, 255);\"><strong style=\"box-sizing: border-box; font-weight: 400;\">Responsibilities:</strong></span></span></span></span></p><ul style='box-sizing: border-box; margin: 0px 0px 1.8rem; padding: 0px; list-style-type: disc; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Hires, trains and supervises hotel&nbsp;team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Maintains all hotel standards set forth by the brand and the management company.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Successfully operates the hotel in the General Managers absence.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Assists with scheduling, billing and some accounts receivable responsibilities.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel&rsquo;s guest service standards.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Fields Guest complaints, conducting through research to develop the most effective solutions.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Confers and cooperates with other department heads to ensure coordination of activities.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Receives and processes advance registration payments.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Meets and personally greets VIP Guests, whenever possible.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Conducts performance evaluations and coaches and counsels all associates when necessary.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Issues verbal and written instructions to the hotel team through guidance from the General Manager.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Reviews, revises and approves daily payroll reports as needed.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">When necessary performs the duties of his/her subordinates.</li></ul><p style='box-sizing: border-box; margin: 0px 0px 1.8em; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-size: small;\"><span style=\"box-sizing: border-box; color: rgb(34, 34, 34);\"><span style=\"box-sizing: border-box; font-family: Arial, Helvetica, sans-serif;\"><span style=\"box-sizing: border-box; background-color: rgb(255, 255, 255);\"><strong style=\"box-sizing: border-box; font-weight: 400;\">Qualifications and Skills</strong></span></span></span></span></p><ul style='box-sizing: border-box; margin: 0px 0px 1.8rem; padding: 0px; list-style-type: disc; color: rgb(103, 112, 120); font-family: Lato, \"Helvetica Neue\", Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">IHG and/or OPERA experience is highly recommended</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Previous front office supervisory and/or management experience in a hotel setting is highly recommended.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">1 year of customer service required</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Branded hotel experience required</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Ability to use a moderately complex computer system.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Excellent organizational skills</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Ability to read, listen and communicate effectively in English.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Able to write reports, correspondences, memos and employee performance evaluations</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Meets legal age requirements for the position.</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Driver&#39;s License Required</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">High school diploma or equivalent</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Must display very good organization and time management skills</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Must be able to walk and climb/descend stairs approximately 20% of the time</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">Must be able to regularly lift and carry up to 20 pounds without assistance</li><li style=\"box-sizing: border-box; margin-left: 2rem; list-style: initial;\">To always maintain a high standard of personal hygiene and appearance</li></ul><p><br></p></div></div>\n",
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