Supervisor, Administrative Support

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    "jobTitle": "Supervisor, Administrative Support",
    "location": "Allied Benefit Systems - CHICAGO, IL 60606",
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    "clientCode": "16672",
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    "description": "<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">POSITION SUMMARY </span></span></b></span></span></span></p>\n\n<p><span style=\"font-family:'Times New Roman', serif;font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">The Supervisor, Administrative Support is responsible</span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> for overseeing the daily operation of the Administrative Support Team. This role will maintain all department workflow documentation and drive performance by suggesting effective improvements to current workflows. The Supervisor, Administrative Support will monitor the accuracy and productivity of Digital Review Specialists, ensuring performance standards are achieved.  Assess team performance, develop staff by implementing goals and objectives.  The Supervisor, Administrative Support will act as the point of contact for vendors.</span></span><span style=\"font-family:'Times New Roman', serif;font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">    </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">ESSENTIAL FUNCTIONS </span></span></b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Oversees daily work activities of the Administrative Support Team</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Oversee daily administrative support activities including claims intake, documentation, data entry, and correspondence handling</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ensure accuracy, completeness, and timeliness of administrative tasks supporting claims processing</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitor workflow queues and adjust priorities to meet departmental deadlines and service standards</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Identify and resolve operational issues that impact efficiency or quality</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ensures systems and procedures are documented; training material developed, and reports generated to meet business needs</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for workflow reporting for turnaround and auditing purposes</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Responsible for scheduling, managing workflows and priorities, and communicating with management as needed to ensure effective teamwork</span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Assists manager with development and execution of individual and team goals<span style=\"background:#FFFFFF;\"><span style=\"color:#202124;\">.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Leads ad hoc projects</span></span></span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. </span></span></span></span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed  </span></span></span></span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Actively engage, coach, counsel and provide timely, and constructive performance feedback </span></span></span></span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Other duties as assigned  </span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> <b>EDUCATION</b> </span></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">High school diploma or equivalent required. College Degree preferred.</span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">EXPERIENCE AND SKILLS</span></span></b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">At least 3 years of supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required      </span></span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Intermediate level work experience with Microsoft Office, Word, Excel, and PowerPoint software applications required</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent written and verbal communication skills required</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">The ability to multitask and successfully operate in a fast-paced, team environment is required</span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">POSITION COMPETENCIES</span></span></b> </span></span></span></p>\n\n<ul>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Accountability</span></span></span> </span></span></span></li>\n</ul>\n\n<ul>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Coaching and Feedback</span></span></span> </span></span></span></li>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Collaboration</span></span></span> </span></span></span></li>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Customer Focus</span></span></span> </span></span></span></li>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Decision Making</span></span></span> </span></span></span></li>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Execution Management</span></span></span> </span></span></span></li>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">People Leadership</span></span></span></span></span></span><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span></li>\n</ul>\n\n<p class=\"paragraph\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">PHYSICAL DEMANDS </span></span></b> </span></span></span></p>\n\n<ul>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This is a standard desk role that requires extended periods of sitting and computer work</span></span></span> </span></span></span></li>\n</ul>\n\n<p class=\"paragraph\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> </span></span></span><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"> <b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">WORK ENVIRONMENT</span></span></b> </span></span></span></p>\n\n<ul>\n\t<li class=\"paragraph\" style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Remote</span></span> </span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\">Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive</span></span><span style=\"font-size:10.5pt;\"><span style=\"font-family:Calibri, sans-serif;\">.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\">The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\">Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\">Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.</span></span></span></span></p>",
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This role will maintain all department workflow documentation and drive performance by suggesting effective improvements to current workflows. The Supervisor, Administrative Support will monitor the accuracy and productivity of Digital Review Specialists, ensuring performance standards are achieved.  Assess team performance, develop staff by implementing goals and objectives.  The Supervisor, Administrative Support will act as the point of contact for vendors.    \\n\\nESSENTIAL FUNCTIONS \\n\\n\\n\\tOversees daily work activities of the Administrative Support Team\\n\\tOversee daily administrative support activities including claims intake, documentation, data entry, and correspondence handling\\n\\tEnsure accuracy, completeness, and timeliness of administrative tasks supporting claims processing\\n\\tMonitor workflow queues and adjust priorities to meet departmental deadlines and service standards\\n\\tIdentify and resolve operational issues that impact efficiency or quality\\n\\tEnsures systems and procedures are documented; training material developed, and reports generated to meet business needs\\n\\tResponsible for workflow reporting for turnaround and auditing purposes\\n\\tResponsible for scheduling, managing workflows and priorities, and communicating with management as needed to ensure effective teamwork\\n\\tAssists manager with development and execution of individual and team goals.\\n\\tLeads ad hoc projects\\n\\n\\n\\n\\tLead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. \\n\\n\\n\\n\\tClearly communicate expectations, provide employees with the training, resources, and information needed to succeed  \\n\\n\\n\\n\\tActively engage, coach, counsel and provide timely, and constructive performance feedback \\n\\n\\n\\n\\tOther duties as assigned  \\n\\n\\n EDUCATION \\n\\n\\n\\tHigh school diploma or equivalent required. College Degree preferred.\\n\\n\\nEXPERIENCE AND SKILLS\\n\\n\\n\\tAt least 3 years of supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required      \\n\\n\\n\\n\\tIntermediate level work experience with Microsoft Office, Word, Excel, and PowerPoint software applications required\\n\\tExcellent written and verbal communication skills required\\n\\tThe ability to multitask and successfully operate in a fast-paced, team environment is required\\n\\n\\nPOSITION COMPETENCIES \\n\\n\\n\\tAccountability \\n\\n\\n\\n\\tCoaching and Feedback \\n\\tCollaboration \\n\\tCustomer Focus \\n\\tDecision Making \\n\\tExecution Management \\n\\tPeople Leadership \\n\\n\\n PHYSICAL DEMANDS  \\n\\n\\n\\tThis is a standard desk role that requires extended periods of sitting and computer work \\n\\n\\n  WORK ENVIRONMENT \\n\\n\\n\\tRemote \\n\\n\\n \\n\\nHere at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.\\n\\nThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.\\n\\nCompensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.\\n\\nAllied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.Qualifications\",\"responsibilities\":\"POSITION SUMMARY \\n\\nThe Supervisor, Administrative Support is responsible for overseeing the daily operation of the Administrative Support Team. This role will maintain all department workflow documentation and drive performance by suggesting effective improvements to current workflows. The Supervisor, Administrative Support will monitor the accuracy and productivity of Digital Review Specialists, ensuring performance standards are achieved.  Assess team performance, develop staff by implementing goals and objectives.  The Supervisor, Administrative Support will act as the point of contact for vendors.    \\n\\nESSENTIAL FUNCTIONS \\n\\n\\n\\tOversees daily work activities of the Administrative Support Team\\n\\tOversee daily administrative support activities including claims intake, documentation, data entry, and correspondence handling\\n\\tEnsure accuracy, completeness, and timeliness of administrative tasks supporting claims processing\\n\\tMonitor workflow queues and adjust priorities to meet departmental deadlines and service standards\\n\\tIdentify and resolve operational issues that impact efficiency or quality\\n\\tEnsures systems and procedures are documented; training material developed, and reports generated to meet business needs\\n\\tResponsible for workflow reporting for turnaround and auditing purposes\\n\\tResponsible for scheduling, managing workflows and priorities, and communicating with management as needed to ensure effective teamwork\\n\\tAssists manager with development and execution of individual and team goals.\\n\\tLeads ad hoc projects\\n\\n\\n\\n\\tLead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. \\n\\n\\n\\n\\tClearly communicate expectations, provide employees with the training, resources, and information needed to succeed  \\n\\n\\n\\n\\tActively engage, coach, counsel and provide timely, and constructive performance feedback \\n\\n\\n\\n\\tOther duties as assigned  \\n\\n\\n EDUCATION \\n\\n\\n\\tHigh school diploma or equivalent required. College Degree preferred.\\n\\n\\nEXPERIENCE AND SKILLS\\n\\n\\n\\tAt least 3 years of supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required      \\n\\n\\n\\n\\tIntermediate level work experience with Microsoft Office, Word, Excel, and PowerPoint software applications required\\n\\tExcellent written and verbal communication skills required\\n\\tThe ability to multitask and successfully operate in a fast-paced, team environment is required\\n\\n\\nPOSITION COMPETENCIES \\n\\n\\n\\tAccountability \\n\\n\\n\\n\\tCoaching and Feedback \\n\\tCollaboration \\n\\tCustomer Focus \\n\\tDecision Making \\n\\tExecution Management \\n\\tPeople Leadership \\n\\n\\n PHYSICAL DEMANDS  \\n\\n\\n\\tThis is a standard desk role that requires extended periods of sitting and computer work \\n\\n\\n  WORK ENVIRONMENT \\n\\n\\n\\tRemote \\n\\n\\n \\n\\nHere at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.\\n\\nThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. 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