HOUSEKEEPING SUPERVISOR

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    "requisitionDescription": "<div><p><br></p><p id=\"isPasted\">Assists the Executive Housekeeper with the management of the housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.</p><p>Job Specifications</p><p><em><strong>Qualifications</strong></em></p><ul><li>Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations</li><li>Issues all Room Attendant &amp; House Person keys</li><li>One to three years of management experience in large, fast paced, hotel housekeeping environment</li><li>Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria</li><li>Effective management, leadership, organizational, and communication skills</li><li>Able to read and interpret documents</li><li>Able to work with and apply mathematical concepts</li><li>Able to write routine reports and correspondence</li><li>Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form</li><li>Able to speak effectively before groups of guests and hotel Team Members</li><li>Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift</li><li>Ability to work a flexible schedule including weekends and holidays.</li></ul><p><em><strong>General</strong></em></p><ul><li>Promotes and applies teamwork skills at all times.</li><li>Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.</li><li>Is polite, friendly, and helpful to guests, management and fellow Team Members</li><li>Executes emergency procedures in accordance with hotel standards</li><li>Complies with required safety regulations and procedures</li><li>Attends appropriate hotel meetings and training sessions</li><li>Maintains cleanliness and excellent condition of equipment and work area</li><li>Complies with hotel standards, policies and rules</li><li>Recycles whenever possible</li><li>Remains current with hotel information and changes</li><li>Complies with hotel uniform and grooming standards</li><li>Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift</li><li>Ability to work a flexible schedule including weekends and holidays.</li></ul><p>Job Duties</p><p><em><strong>Job Specific</strong></em></p><ul><li>Responsible for the smooth, efficient, cost-effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships.</li><li>Prepares daily work schedule to meet occupancy demands and room turn</li><li>Analyzes daily room turn and makes staff or procedural adjustments as necessaryManages Housekeeping Rooms personnel</li><li>Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors</li><li>Assumes duties of Executive Housekeeper in Executive Housekeeper&rsquo;s absence</li><li>Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs</li><li>Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings</li><li>Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants</li><li>Greets and interacts with guests in an outstandingly friendly and professional manner</li></ul><p>Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day</p><ul><li>Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering</li><li>Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department</li><li>Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed</li><li>Maintains close contact and ensures good communication with Team Members</li><li>Ensures that responsive and efficient repair services are provided to satisfy guest requests</li><li>Investigates guest complaints and takes corrective measures</li><li>Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect</li><li>Interviews and makes recommendations regarding hiring of personnel</li><li>Interviews and selects Housekeeping supervisory and line level personnel</li><li>Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks</li><li>Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety</li><li>Sets agenda for guest awareness training</li><li>Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance</li><li>Responsible for projects assigned to second and third shift Team Members</li><li>Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff</li><li>Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility</li><li>Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture</li><li>Plans special lobby cleaning projects and ensures their completion</li><li>Coordinates lobby maintenance projects with Engineering</li><li>Plans maintenance of lobby floors</li><li>Other duties as assigned<em><strong>General</strong></em></li><li>Promotes and applies teamwork skills at all times</li><li>Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance</li><li>Is polite, friendly, and helpful to guests, management and fellow Team Members</li><li>Executes emergency procedures in accordance with hotel standards</li><li>Complies with required safety regulations and procedures</li><li>Attends appropriate hotel meetings and training sessions</li><li>Maintains cleanliness and excellent condition of equipment and work area</li><li>Complies with hotel standards, policies and rules</li><li>Recycles whenever possible</li><li>Remains current with hotel information and changes</li><li>Complies with hotel uniform and grooming standards</li></ul><p>Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.</p><p><br></p></div>\n",
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