Junior IT Service Technician (Tier 1)

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    "id": "41",
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      "state": "British Columbia"
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    "departmentLabel": "Managed Services",
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    "location": {
      "city": "Burnaby",
      "state": "British Columbia",
      "postalCode": "V5C 6N3",
      "addressCountry": "Canada"
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    "datePosted": "2026-04-16",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Junior IT Service Technician (Tier I)<br></span></span><span style=\"font-size: 16px\"><br>Smartt is in search of a Junior IT Service Technician to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to apply your deep expertise in a variety of challenging client environments, then we want to hear from you!</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">About the Role</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\">The ideal Junior IT Service Technician can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops that they want to deepen, are a people person who wants to WOW clients <span>every time they provide support, and are comfortable speaking about end-user technology challenges. They believe deeply in accountability and doing what they say </span>and want to grow.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\"><span>The successful candidate will be responsible for deploying, configuring, managing, scaling and troubleshooting corporate client IT needs, including network, hardware and software on and off-site across a variety of platforms, systems, services, tools, and technologies.</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\">The successful candidate will have the opportunity to develop into a \"T Shaped Professional\" with a general IT knowledge and deepening subject matter expertise.</span></p>\n<p><span style=\"font-size: 16px\"><br><span style=\"font-weight: bold\">What’s in it for you?</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">$60,000-$80,000 Salary (adjusted with commensurate experience)</span></li>\n<li><span style=\"font-size: 16px\">15 paid holidays per year (and plenty of flexibility and support)</span></li>\n<li><span style=\"font-size: 16px\">BC Statutory holidays</span></li>\n<li><span style=\"font-size: 16px\">Flexible schedule and work location</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Extended health and dental benefits</span></li>\n<li><span style=\"font-size: 16px\">Free Internet connection at home</span></li>\n<li><span style=\"font-size: 16px\">Sponsored &amp; paid education plan so you learn and grow </span></li>\n<li><span style=\"font-size: 16px\">Sponsored &amp; paid technology fund so you can get great gear!<br></span></li>\n<li><span style=\"font-size: 16px\">Weekly team lunches, team events, and outings</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">What will you be doing?</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">Provide service &amp; helpdesk for various Managed Service Clients</span></li>\n<li><span>Manage, secure, troubeshoot, and provision/deprovision accounts, systems, network equipment and services from client premise, to edge to core to cloud </span><br></li>\n<li><span style=\"font-size: 16px\">Centralize, automate, optimize, and scale services wherever possible and necessary and develop SOP's, MOP's, JobAids &amp; Documentation</span></li>\n<li><span style=\"font-size: 16px\">Contribute to client budget in support of Account Manager (FlexHours) including coordinating with internal Smartt team </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Contribute and maintain an effective Project Backlog of recommendations that add value to the client, and upsell valuable services</span></li>\n<li><span style=\"font-size: 16px\">Know and recommend Smartt services, collaborate with internal/external stakeholders, and contribute to IT Strategy</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Follow established best practices, procedures, etc. at the recommendation of senior Client Leads<br></span></li>\n<li><span style=\"font-size: 16px\">Recommend technical improvements to senior team members</span></li>\n<li><span style=\"font-size: 16px\">Monitor and respond to emergency support request within our SLA guidelines</span></li>\n<li><span style=\"font-size: 16px\">Create and contribute to monthly reports and projects</span></li>\n<li><span style=\"font-size: 16px\"><span>Be accountable for logging &amp; fulfilling billable hours on a daily, weekly, monthly, and yearly basis while adhering to vendor and internal Smartt best practices.</span></span><br></li>\n<li><span style=\"font-size: 16px\">Complete responsibilities according to our Principles and SLA's</span><span style=\"font-size: 16px\"><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">What qualifications are we looking for?</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">Bachelor’s degree in Technology, or post-secondary technical education</span></li>\n<li><span style=\"font-size: 16px\">1+ Years experience</span></li>\n<li><span style=\"font-size: 16px\">Internet standards and protocols: IP Stack / IP routing &amp; switching / VPN Config / DNS / Mail</span></li>\n<li><span style=\"font-size: 16px\">In-depth knowledge of firewall and VPN setup and configuration</span></li>\n<li><span style=\"font-size: 16px\">VMware Virtual Servers configuration, maintenance, migration</span></li>\n<li><span style=\"font-size: 16px\">Windows Server 2003-2019 configuration, maintenance, migration</span></li>\n<li><span style=\"font-size: 16px\"><span>Azure and AWS cloud configurations, best practices and production deployments</span></span></li>\n<li><span style=\"font-size: 16px\">Unix/Linux Servers configuration, maintenance, migration</span></li>\n<li><span style=\"font-size: 16px\">Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR / 7.0 (IELTS) or equivalent</span></li>\n<li><span style=\"font-size: 16px\">Well-developed interpersonal skills</span></li>\n<li><span style=\"font-size: 16px\">Excellent problem solving and conflict resolution skills</span></li>\n<li><span style=\"font-size: 16px\">Valid BC driver's license</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Schedule:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">8 hour shift</span></li>\n<li><span style=\"font-size: 16px\">Monday to Friday (08:00 - 17:00)<br></span></li>\n<li><span style=\"font-size: 16px\">On call</span></li>\n<li><span style=\"font-size: 16px\">Weekend availability</span></li>\n<li><span style=\"font-size: 16px\">Hybrid work arrangement (requires weekly in-office presence)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Ability to commute/relocate:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">Burnaby, BC V5C 6N3: reliably commute or plan to relocate before starting work (required)</span></li>\n<li><span style=\"font-size: 16px\">Reliable commute to client sites on a daily/weekly basis (required)</span></li>\n</ul>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">What we give bonus marks for?</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">Previous experience with an MSP, TSP or ITSM</span></li>\n<li><span style=\"font-size: 16px\">Programming Proficiency (C, Java, PHP, Node.js, etc.)</span></li>\n<li><span style=\"font-size: 16px\">Database Administration (Oracle, MySQL, MSSQL)</span></li>\n<li><span style=\"font-size: 16px\"><span>Azure and AWS cloud configurations, migration, best practices and hybrid deployments</span></span></li>\n<li><span style=\"font-size: 16px\"><span>LLM or Copilot lab or production knowledge</span></span></li>\n<li><span style=\"font-size: 16px\">Proven experience implementing ITIL across organization</span></li>\n<li><span style=\"font-size: 16px\"><span>Proven IT Service Management experience for environments with 50+ employees</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">About Us</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\">Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px\">We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success-oriented professionals <span>that create digital solutions that scale.</span></span></p>\n<p><br></p>\n<ul></ul>\n<p><br></p>",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://smartt.bamboohr.com/careers/41",
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