Home › Companies › Rippling › Director, Account Management, Growth + Retention
Director, Account Management, Growth + Retention
Rippling · Austin, TX, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Rippling |
| Title | Director, Account Management, Growth + Retention |
| Normalized title | - |
| Department / team | Account Management |
| Location | Austin, TX, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2025-08-27 / 2026-05-29 |
| Changed / last seen | 2026-06-21 / 2026-06-21 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Rippling. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Austin. | Open |
| Department jobs | Active postings in Account Management. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Rippling |
| Source | 02062ba4-35e8-43e7-964f-b1ad299a2912 |
| ATS provider | Rippling ATS |
Description
company
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
role
About the role
We are looking for a pragmatic, growth-minded Account Management & Sales Director with a proven track record of success to lead our remote US-based Account Management team. As a Director of Account Management, you will coach and develop Account Managers in our HR Services vertical, across three customer segments. You will staff and lead the teams to meet company objectives for growth, margin, customer adoption, and customer retention. You will be responsible for defining, managing & executing key lifecycle events for customers across all segments within the channel.
What you will do
Build strong account management teams that consistently meet and exceed quota Define and manage key customer lifecycle events across SMB, Mid-Market and Enterprise segments within the channel, and track outcomes Provide leadership and direction to a high-performance team – including hiring, training, and pace setting Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities Create, monitor and manage key performance metrics Find innovative and creative ways to improve and increase performance Implement best practices to support consistent and consultative sales and client success processes Develop and refine an effective go-to-market strategy as we expand geographic and language coverage Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
What you will need
5+ years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment Experience managing managers for at least 3+ years Experience as a top-performing account manager or sales executive Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant) Proven leadership skills, people management skills Great with numbers including strong analytical skills Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small High integrity individual who’s enthusiastic about building a great company for the long term Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected] .
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. This role is a 60/40 base/commission split. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
$300k OTE (60/40 split)
*Commission is not guaranteed
Full job record
| Job ID | f6b6421afbd6804e0581242ddeea16d7ddc784f9 |
| Org ID | 95955af6-63d9-4202-8015-38114b0c4352 |
| Source ID | 02062ba4-35e8-43e7-964f-b1ad299a2912 |
| Board ID | 02062ba4-35e8-43e7-964f-b1ad299a2912 |
| Provider | rippling |
| Provider Job Key | e4a31a03-5370-496d-a6e1-d599a8de9e16 |
| Title | Director, Account Management, Growth + Retention |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Austin, TX, United States |
| Department | Account Management |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Austin |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/rippling/jobs/e4a31a03-5370-496d-a6e1-d599a8de9e16 |
| Apply URL | https://ats.rippling.com/rippling/jobs/e4a31a03-5370-496d-a6e1-d599a8de9e16 |
| First Seen At | 2026-05-29 07:06:04Z |
| Last Seen At | 2026-06-21 10:03:52Z |
| Last Checked At | 2026-06-21 10:03:52Z |
| Last Changed At | 2026-06-21 10:03:52Z |
| Inactive At | — |
| Source Posted At | 2025-08-27 19:11:38Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=rippling/date=2026-06-21/2026-06-21T10-03-10-376Z-476318fa193d631cd2ee6c5577e26119416526936937c3aa9403918c89b30020.json |
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"role": "<meta><h2 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About the role</strong></b></h2><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">We are looking for a pragmatic, growth-minded Account Management & Sales Director with a proven track record of success to lead our remote US-based Account Management team. As a Director of Account Management, you will coach and develop Account Managers in our HR Services vertical, across three customer segments. You will staff and lead the teams to meet company objectives for growth, margin, customer adoption, and customer retention. You will be responsible for defining, managing & executing key lifecycle events for customers across all segments within the channel. </span><br><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">What you will do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Build strong account management teams that consistently meet and exceed quota</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Define and manage key customer lifecycle events across SMB, Mid-Market and Enterprise segments within the channel, and track outcomes</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Provide leadership and direction to a high-performance team – including hiring, training, and pace setting</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Create, monitor and manage key performance metrics</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Find innovative and creative ways to improve and increase performance</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Implement best practices to support consistent and consultative sales and client success processes</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Develop and refine an effective go-to-market strategy as we expand geographic and language coverage</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done</span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">What you will need</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">5+ years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience managing managers for at least 3+ years</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Experience as a top-performing account manager or sales executive</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Proven leadership skills, people management skills</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Great with numbers including strong analytical skills</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">High integrity individual who’s enthusiastic about building a great company for the long term</span></li><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);font-size:11pt;white-space:pre-wrap;\">Courage to challenge the status quo when logic and reason require it. See something broken? Fix it</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">Additional Information</strong></b><br><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">[email protected]</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\">.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This role will receive a competitive salary + benefits + equity. This role is a 60/40 base/commission split. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">here</span></a><span style=\"white-space:pre-wrap;\">.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">$300k OTE (60/40 split) </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">*Commission is not guaranteed</strong></b><span style=\"white-space:pre-wrap;\">\t</span><span style=\"white-space:pre-wrap;\">\t</span><span style=\"white-space:pre-wrap;\">\t</span></p>",
"company": "<meta><h2 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About Rippling</strong></b></h2><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Based in San Francisco, CA, </span><a href=\"https://www.rippling.com/careers#:~:text=GLOBAL%20EMPLOYEES-,%241.4B%2B,-RAISED%20TO%20DATE\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling has raised $1.4B+</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We prioritize candidate safety. Please be aware that all official communication will only be sent from @</span><a href=\"http://www.Rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling.com</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> addresses.</span></p>"
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
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