Scheduling Agent - Orlando, FL

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong>Scheduling Agent</strong><br><br><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong>POSITION SUMMARY</strong><p>Responsible for efficiently scheduling Installs and service appointments.&nbsp;</p><p><strong>ESSENTIAL FUNCTIONS</strong></p><ul><li>Schedule all confirmed orders</li><li>Schedule all service tickets</li><li>Ensure all client breakdowns are scheduled within 48 hours</li><li>Cluster annual inspections daily, ensure all field personnel have a minimum of three jobs daily.</li><li>Efficiently schedule all jobs to minimize drive time, and field personnel overlap</li><li>Liaise with inside regional sales managers to assist in meeting regional sales targets</li><li>Liaise with regional field management to minimize overtime and ensure adequate PTO coverage</li><li>Completes client confirmation calls daily, ensure all clients are contacted 24 hours in advance&nbsp;</li><li>Escalates customer complaints&nbsp;</li><li>Document all client contact and outcomes in client database.&nbsp;</li><li>Liaise with the Permits department for scheduling installs in applicable permit states</li><li>Liaise with Logistics to ensure field personnel receive the parts needed to complete jobs.</li><li>Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.</li><li>Employee may perform other related duties as negotiated to meet the ongoing needs of the organization &nbsp;</li></ul><p><strong>SKILLS</strong></p><ul><li>Proficiency with computers</li><li>Analytical Thinking</li><li>Ability to handle and prioritize multiple tasks</li><li>Communication skills</li><li>Interpersonal skills</li><li>Organization sills</li></ul><p><strong>ATTRIBUTES</strong></p><ul type=\"disc\"><li>Works with the team; contributes to positive team environment</li><li>Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change.</li><li>Works with integrity and ethically; supports organization&rsquo;s culture, goals, and values.</li><li>Adheres to work schedule.</li></ul><p><br></p><p><strong>EDUCATION / EXPERIENCE</strong></p><p>Associate&#39;s degree (A. A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.</p><p>&nbsp;</p><p><strong>PHYSICAL REQUIREMENTS</strong></p><p>Must occasionally lift and/or move up to 10 pounds.</p><p>Regularly required to sit, talk, or listen; occasionally required to stand.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><br></p><p><strong>WORK ENVIRONMENT</strong></p><p>The noise level in the work environment is usually moderate.</p><p><strong>NOTE:</strong> <strong>&nbsp;This job description is not intended to be all-inclusive.&nbsp;</strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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