Home › Companies › Fa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Contact Center Assistant I - Patient Access - Days
Contact Center Assistant I - Patient Access - Days
Fa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · York, PA, United States; 540 S George St-Greenway Tech Bldg-EMP, York, PA, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Contact Center Assistant I - Patient Access - Days |
| Normalized title | - |
| Department / team | Revenue Cycle |
| Location | York, PA, United States |
| Work model | - |
| Employment type | Part Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in York. | Open |
| Department jobs | Active postings in Revenue Cycle. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 141e2fa9-69c2-4818-bbbf-c9689ea3d0fe |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
General Summary
Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management.
Shift
Part Time, Mon & Wed - 8a-3:30p; Tues - 8a-2:30p
Thurs & Fri - OFF
Responsibilities
Duties and Responsibilities
Essential Functions:
Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate) Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice Build sustainable relationships and engage customers by going the extra mile Schedule patient appointments within established parameters Collect accurate financial and demographic information for registration when necessary Pages providers as needed for consults Meet department/team qualitative and quantitative targets Possess strong computer skills and the ability to maneuver multiple resources Utilize communication “scripts” when handling specific topics Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction Common Expectations:
Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation Establishes and maintains files and records on an ongoing basis.
Qualifications
Qualifications
Minimum Education:
High School Diploma or GED Required Work Experience:
Less than 1 year Relevant experience. Required Customer service, medical office and/or call center support experience. Preferred Courses and Training:
Medical terminology. within 180 days Required Knowledge, Skills, and Abilities:
Strong phone and verbal communication skills. Actively listen and speak in a professional manner. Customer focus and adaptability to various personality types and call scenarios. Ability to manage time effectively. Benefits Offered:
Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy
Full job record
| Job ID | f6ae280ccf9f712500f266e92c05a044b665ff5d |
| Org ID | b484349d-18e7-4347-bf77-a24fb2cebde7 |
| Source ID | 141e2fa9-69c2-4818-bbbf-c9689ea3d0fe |
| Board ID | 141e2fa9-69c2-4818-bbbf-c9689ea3d0fe |
| Provider | oracle_hcm |
| Provider Job Key | 225852 |
| Title | Contact Center Assistant I - Patient Access - Days |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | York, PA, United States; 540 S George St-Greenway Tech Bldg-EMP, York, PA, US |
| Department | Revenue Cycle |
| Team | — |
| Employment Type | part_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | PA |
| City | York |
| Salary Raw | Description General Summary Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management. Shift Part Time, Mon & Wed - 8a-3:30p; Tues - 8a-2:30p Thurs & Fri - OFF Responsibilities Duties and Responsibilities Essential Functions: Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate) Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice Build sustainable relationships and engage customers by going the extra mile Schedule patient appointments within established parameters Collect accurate financial and demographic information for registration when necessary Pages providers as needed for consults Meet department/team qualitative and quantitative targets Possess strong computer skills and the ability to maneuver multiple resources Utilize communication “scripts” when handling specific topics Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation Establishes and maintains files and records on an ongoing basis. Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year Relevant experience. Required Customer service, medical office and/or call center support experience. Preferred Courses and Training: Medical terminology. within 180 days Required Knowledge, Skills, and Abilities: Strong phone and verbal communication skills. Actively listen and speak in a professional manner. Customer focus and adaptability to various personality types and call scenarios. Ability to manage time effectively. Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225852 |
| Apply URL | https://fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225852 |
| First Seen At | 2026-06-03 11:07:20Z |
| Last Seen At | 2026-06-06 19:24:29Z |
| Last Checked At | 2026-06-06 19:24:29Z |
| Last Changed At | 2026-06-06 10:54:42Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 20:12:11Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-23-34-216Z-2f20e85ccb3e29486896386b360c095d2e329e80823af4601dc3a5489ee71292.json |
Event Fields
{
"content_hash": "da68b798e67faf3f5471bf46fec4bc5f20ac5cfe8d638a9114ff3f5757ce58c4",
"source_hash": "e8f8057f10ecb5888f0671c66c8ca4b5f2629ed0eb420689f48ca4c0aaf5a520",
"last_changed_at": "2026-06-06T10:54:42.165Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "York, PA, United States",
"city": "York",
"region": "PA",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T19:24:28.064Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "York, PA, United States",
"city": "York",
"region": "PA",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": null,
"salary_currency": null
}Extensions
{}Native Structured
{
"detail": {
"Id": "225852",
"Title": "Contact Center Assistant I - Patient Access - Days",
"media": [],
"skills": [],
"JobType": null,
"Category": "Revenue Cycle",
"JobGrade": null,
"JobLevel": null,
"JobShift": "Shift1 - Day",
"WorkDays": null,
"WorkHours": null,
"WorkYears": null,
"Department": null,
"HotJobFlag": false,
"StudyLevel": null,
"WorkMonths": null,
"WorkerType": null,
"GeographyId": 300000009183695,
"JobFamilyId": 300000014909085,
"JobFunction": "Patient Access",
"JobSchedule": "Part time",
"BusinessUnit": null,
"ContractType": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "York",
"Region2": "PA",
"Region3": null,
"Building": null,
"Latitude": "39.95915",
"Longitude": "-76.73267",
"LocationId": 300000014370985,
"PostalCode": "17401",
"TownOrCity": "York",
"AddressLine1": "540 S George St",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "540 S George St-Greenway Tech Bldg-EMP"
}
],
"ContentLocale": "en",
"HiringManager": null,
"LegalEmployer": null,
"RequisitionId": 300001396653930,
"WorkplaceType": "",
"BusinessUnitId": 300000008172339,
"OrganizationId": 300000008303438,
"GeographyNodeId": 100001186946101,
"JobFunctionCode": "87",
"LegalEmployerId": 300000008303438,
"PrimaryLocation": "York, PA, United States",
"RequisitionType": "Non Provider",
"NumberOfOpenings": null,
"WorkplaceTypeCode": null,
"BeFirstToApplyFlag": false,
"otherWorkLocations": [],
"secondaryLocations": [],
"ExternalContactName": null,
"ShortDescriptionStr": "",
"ExternalContactEmail": null,
"ExternalPostedEndDate": "2026-06-06T20:12:00+00:00",
"OtherRequisitionTitle": null,
"requisitionFlexFields": [
{
"Value": "Not Applicable",
"Prompt": "Assignment Category",
"ControlType": "TextArea",
"SequenceNumber": 3
},
{
"Value": "0.5",
"Prompt": "FTE",
"ControlType": "Decimal",
"SequenceNumber": 7
}
],
"ApplyWhenNotPostedFlag": true,
"DomesticTravelRequired": null,
"ExternalDescriptionStr": "<p><strong>General Summary</strong></p>\n<p>Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management.</p>\n<p><strong>Shift</strong></p>\n<p>Part Time, Mon & Wed - 8a-3:30p; Tues - 8a-2:30p<br>\n Thurs & Fri - OFF</p>",
"ObjectVerNumberProfile": null,
"PrimaryLocationCountry": "US",
"CorporateDescriptionStr": "",
"ExternalPostedStartDate": "2026-06-02T20:12:11+00:00",
"ExternalQualificationsStr": "<p><strong>Qualifications</strong><br /><br /><strong>Minimum Education:</strong></p><ul><li>High School Diploma or GED Required</li></ul><p><strong>Work Experience:</strong></p><ul><li>Less than 1 year Relevant experience. Required</li><li>Customer service, medical office and/or call center support experience. Preferred</li></ul><p><strong>Courses and Training:</strong></p><ul><li>Medical terminology. within 180 days Required</li></ul><p><strong>Knowledge, Skills, and Abilities:</strong></p><ul><li>Strong phone and verbal communication skills.</li><li>Actively listen and speak in a professional manner.</li><li>Customer focus and adaptability to various personality types and call scenarios.</li><li>Ability to manage time effectively.</li></ul><p style=\"margin-left:0in\"><strong>Benefits Offered:</strong></p><ul><li>Comprehensive health benefits</li><li>Flexible spending and health savings accounts</li><li>Retirement savings plan</li><li>Paid time off (PTO)</li><li>Short-term disability</li><li>Education assistance</li><li>Financial education and support, including DailyPay</li><li>Wellness and Wellbeing programs</li><li>Caregiver support via Wellthy</li><li>Childcare referral service via Wellthy</li></ul>",
"InternalQualificationsStr": "<p><strong>Qualifications</strong><br /><br /><strong>Minimum Education:</strong></p><ul><li>High School Diploma or GED Required</li></ul><p><strong>Work Experience:</strong></p><ul><li>Less than 1 year Relevant experience. Required</li><li>Customer service, medical office and/or call center support experience. Preferred</li></ul><p><strong>Courses and Training:</strong></p><ul><li>Medical terminology. within 180 days Required</li></ul><p><strong>Knowledge, Skills, and Abilities:</strong></p><ul><li>Strong phone and verbal communication skills.</li><li>Actively listen and speak in a professional manner.</li><li>Customer focus and adaptability to various personality types and call scenarios.</li><li>Ability to manage time effectively.</li></ul><p style=\"margin-left:0in\"><strong>Benefits Offered:</strong></p><ul><li>Comprehensive health benefits</li><li>Flexible spending and health savings accounts</li><li>Retirement savings plan</li><li>Paid time off (PTO)</li><li>Short-term disability</li><li>Education assistance</li><li>Financial education and support, including DailyPay</li><li>Wellness and Wellbeing programs</li><li>Caregiver support via Wellthy</li><li>Childcare referral service via Wellthy</li></ul>",
"OrganizationDescriptionStr": "",
"primaryLocationCoordinates": [
{
"Latitude": "39.96464",
"Longitude": "-76.72434",
"CountryCode": "US",
"GeographyId": 300000009183695,
"GeographyNodeId": 100001186946101
}
],
"ExternalResponsibilitiesStr": "<p><strong>Duties and Responsibilities</strong><br /><br /><strong>Essential Functions:</strong></p><ul><li>Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner</li><li>Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff</li><li>Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives</li><li>Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate)</li><li>Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR</li><li>Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice</li><li>Build sustainable relationships and engage customers by going the extra mile</li><li>Schedule patient appointments within established parameters</li><li>Collect accurate financial and demographic information for registration when necessary</li><li>Pages providers as needed for consults</li><li>Meet department/team qualitative and quantitative targets</li><li>Possess strong computer skills and the ability to maneuver multiple resources</li><li>Utilize communication “scripts” when handling specific topics</li><li>Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction</li></ul><p><strong>Common Expectations:</strong></p><ul><li>Maintains established policies and procedures, objectives, quality assessment and safety standards.</li><li>Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation</li><li>Establishes and maintains files and records on an ongoing basis.</li></ul><p> </p>",
"InternalResponsibilitiesStr": "<p><strong>Duties and Responsibilities</strong><br /><br /><strong>Essential Functions:</strong></p><ul><li>Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner</li><li>Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff</li><li>Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives</li><li>Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate)</li><li>Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR</li><li>Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice</li><li>Build sustainable relationships and engage customers by going the extra mile</li><li>Schedule patient appointments within established parameters</li><li>Collect accurate financial and demographic information for registration when necessary</li><li>Pages providers as needed for consults</li><li>Meet department/team qualitative and quantitative targets</li><li>Possess strong computer skills and the ability to maneuver multiple resources</li><li>Utilize communication “scripts” when handling specific topics</li><li>Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction</li></ul><p><strong>Common Expectations:</strong></p><ul><li>Maintains established policies and procedures, objectives, quality assessment and safety standards.</li><li>Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation</li><li>Establishes and maintains files and records on an ongoing basis.</li></ul><p> </p>",
"InternationalTravelRequired": null
},
"list_job": {
"Id": "225852",
"Title": "Contact Center Assistant I - Patient Access - Days",
"JobType": null,
"Distance": 1780358400000,
"JobShift": null,
"Language": "US",
"WorkDays": null,
"JobFamily": null,
"Relevancy": 8,
"WorkHours": null,
"Department": null,
"HotJobFlag": false,
"PostedDate": "2026-06-02",
"StudyLevel": null,
"WorkerType": null,
"GeographyId": 300000009183695,
"JobFunction": null,
"JobSchedule": null,
"BusinessUnit": null,
"ContractType": null,
"ManagerLevel": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "York",
"Region2": "PA",
"Region3": null,
"Building": null,
"Latitude": 39.95915,
"Longitude": -76.73267,
"LocationId": 300000014370985,
"PostalCode": "17401",
"TownOrCity": "York",
"AddressLine1": "540 S George St",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "540 S George St-Greenway Tech Bldg-EMP"
}
],
"LegalEmployer": null,
"MediaThumbURL": null,
"WorkplaceType": "",
"BusinessUnitId": 300000008172339,
"OrganizationId": 300000008303438,
"PostingEndDate": null,
"LegalEmployerId": 300000008303438,
"PrimaryLocation": "York, PA, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": null,
"BeFirstToApplyFlag": false,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [],
"ShortDescriptionStr": "",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22225852%22,siteNumber=CX_1",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 10065
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/f6ae280ccf9f712500f266e92c05a044b665ff5d?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/b484349d-18e7-4347-bf77-a24fb2cebde7JSONGET https://api.bluedoor.sh/job-postings/v1/sources/141e2fa9-69c2-4818-bbbf-c9689ea3d0feJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/f6ae280ccf9f712500f266e92c05a044b665ff5d/eventsJSON