Economic Support Worker - Bilingual (Spanish) - Job & Family Services

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        "AddressLine1": "3737 W Sylvania Ave",
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        "LocationName": "Job & Family Services"
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    "ShortDescriptionStr": "The Economic Support Worker is the first point of contact for our agency. In this critical role, you'll manage both in-person and phone interactions, providing exceptional customer service while efficiently handling a broad range of clerical tasks and supporting casework staff.",
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    "ExternalPostedEndDate": "2026-06-01T03:55:00+00:00",
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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-left: 9pt;\"><span><strong><u>Benefits include:&nbsp;</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span>Full-time employment, Monday-Friday, with paid lunch hour</span></li><li style=\"line-height: normal;\"><span>Pay increase after successful completion of 120-day probationary period</span></li><li style=\"line-height: normal;\"><span>Impressive benefit package that includes medical, dental, and vision</span></li><li style=\"line-height: normal;\"><span>15 1/2 paid holidays each year</span></li><li style=\"line-height: normal;\"><span>80 hours annually of paid vacation days after one year of service</span></li><li style=\"line-height: normal;\"><span>40 hours of personal leave each year</span></li><li style=\"line-height: normal;\"><span>Bi-weekly accrual of sick leave up to 120 hours per year</span></li><li style=\"line-height: normal;\"><span>14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)</span></li><li style=\"line-height: normal;\"><span>Employee Wellness Program</span></li><li style=\"line-height: normal;\"><span>Employer Paid Life and Accidental Death or Dismemberment Insurance</span></li><li style=\"line-height: normal;\"><span>Flexible Spending Account option</span></li><li style=\"line-height: normal;\"><span>Short-Term and Long-Term Disability Insurance options</span></li></ul><p>&nbsp;</p><p style=\"line-height: normal;\"><span><strong><u>Job Summary:</u></strong></span></p><p style=\"line-height: normal;\"><span>Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff; process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff. &nbsp;Performs other related duties as assigned.&nbsp;</span></p>",
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