Customer Service Technical Specialist (Trodo SIA / Latvija)

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  "last_changed_at": "2026-05-30T06:10:37.783Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Mārupe, Mārupes novads, LV-2167, Latvia",
    "city": "Mārupe",
    "region": "Mārupes novads",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:34:25.404Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Mārupe, Mārupes novads, LV-2167, Latvia",
      "city": "Mārupe",
      "region": "Mārupes novads",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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    "id": "227",
    "isRemote": null,
    "location": {
      "city": "Mārupe",
      "state": "Mārupes novads"
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      "province": null
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    "departmentId": "18759",
    "locationType": "2",
    "jobOpeningName": "Customer Service Technical Specialist (Trodo SIA / Latvija)",
    "departmentLabel": "Customer Experience",
    "employmentStatusLabel": "Full-Time"
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  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Mārupe",
      "state": "Mārupes novads",
      "postalCode": "LV-2167",
      "addressCountry": "Latvia"
    },
    "datePosted": "2026-05-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Are cars your thing, but you also enjoy working with customers? We’re looking for someone who brings both mechanical know-how and a service-driven mindset. You’ll help customers identify the correct parts for their vehicle while also assisting with various customer service topics, providing clear and efficient support at every step.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Support customers with automotive-related and general inquiries, including identifying and selecting the correct parts, across multiple channels on a daily basis</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Provide timely, accurate, and solution-oriented responses</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Follow company communication guidelines and tone of voice</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Meet individual and team performance targets (KPIs)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Collaborate with internal teams to ensure a seamless customer experience</span><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Solid automotive knowledge with a practical understanding of vehicle parts and compatibility</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Strong problem-solving skills with high attention to detail</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to manage multiple tasks and prioritize effectively in a fast-paced environment</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Comfortable handling challenging situations and working under pressure</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">High sense of ownership and a proactive, solution-driven mindset</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to work both independently and as part of a team</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Good English language skills are essential for communication with foreign customers</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Good computer literacy (MS Office; experience with CRM systems is a plus)</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Extended health insurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Flexible benefits (extra holidays or paid GYM)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Growth &amp; development opportunities</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Employee Purchase Program</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Mental health support program</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Fruits (and ice cream during summer), and refreshments in the office</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Family-friendly workplace</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Celebrations of employee's important life moments</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Team buildings and corporate events</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Trodo was founded in 2013 by two young IT enthusiasts (and brothers) from Latvia and an experienced rally and car maintenance veteran from Norway. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<ul></ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Find out more about work and life at Trodo!</span> <br>Stay connected with us on our official platforms: </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Love Trodo (Life at Trodo): <a href=\"https://www.facebook.com/lovetrodo\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook</a> | <a href=\"https://www.instagram.com/love.trodo/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a> | <a href=\"https://www.linkedin.com/company/trodo-group/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn</a> | <a href=\"https://www.tiktok.com/@lovetrodo\" target=\"_blank\" rel=\"noopener noreferrer\">TikTok</a></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Trodo Official Accounts: <a href=\"https://www.facebook.com/trodo.lv\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook</a> | <a href=\"https://www.instagram.com/trodo_com/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a> | <a href=\"https://www.tiktok.com/@trodoofficial\" target=\"_blank\" rel=\"noopener noreferrer\">TikTok</a></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Don't forget to Like &amp; Follow to stay updated! </span></p>",
    "compensation": "1800 - 2000 EUR gross",
    "departmentId": "18759",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Technical Specialist (Trodo SIA / Latvija)",
    "departmentLabel": "Customer Experience",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://trodo.bamboohr.com/careers/227",
    "employmentStatusLabel": "Full-Time"
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