Hotel Reservation Sales Agent

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  "last_changed_at": "2026-05-30T05:45:38.445Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Bethlehem, Pennsylvania, 18018, United States",
    "city": "Bethlehem",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:36:59.663Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bethlehem, Pennsylvania, 18018, United States",
      "city": "Bethlehem",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "72",
    "isRemote": null,
    "location": {
      "city": "Bethlehem",
      "state": "Pennsylvania"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18462",
    "locationType": "0",
    "jobOpeningName": "Hotel Reservation Sales Agent",
    "departmentLabel": "Front Desk",
    "employmentStatusLabel": "Part-Time/Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Bethlehem",
      "state": "Pennsylvania",
      "postalCode": "18018",
      "addressCountry": "United States"
    },
    "datePosted": "2025-04-18",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Accolades with an Award-Winning Hotel</span> </p>\n<ul>\n<li>Five-Time #1 Best Historic Hotel in America-<em>USA Today (2021 – 2025)</em></li>\n<li>#1 Best Historic Hotel and Best Social Media-<em>Historic Hotels of America</em></li>\n<li>2025 Preferred Hotels &amp; Resorts in Pennsylvania-<em>S. News and World Report</em></li>\n<li>Voted Best Hotel in the Lehigh Valley-<em>TripAdvisor</em></li>\n<li>Awarded as Top Workplace-<em>Morning Call</em></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Work for Us</span></p>\n<p>Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Competitive Benefits Including</span></p>\n<p><span style=\"font-weight: bold\">FULL TIME POSITIONS</span></p>\n<ul>\n<li><br>Medical, Dental and Vision Insurance with hotel paying a large portion</li>\n<li><br>Generous paid time off</li>\n<li><br>Bonus incentive programs</li>\n<li><br>401k with matching funds</li>\n<li><br>Hotel provided life insurance</li>\n<li><br>Hotel discounts through Historic Hotels of America</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">PART TIME POSITIONS</span></p>\n<ul>\n<li><br>Flexible Hours</li>\n<li><br>Team Working Environment</li>\n<li><br>Growth Opportunities</li>\n<li><br>Hotel discounts through Historic Hotels of America</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">POSITION SUMMARY</span></span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">This individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">RESPONSIBILITIES</span></span></p>\n<ul>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Assist guests by selling future reservations</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Promptly follow up with guest inquiry leads for second chance bookings</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Answer telephone calls and emails in a prescribed and professional manner</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Maintain potential and current guest profile information</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Assist customers with questions regarding their existing reservations</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Strong ability to multi-task and pay close attention to detail</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Deliver the highest standard of service to all customers</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Completing different daily reports</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Exceptional verbal and written communication skills</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Desire to be part of high growth, fast paced business</span></li>\n<li><br><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies</span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Lato, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">QUALIFICATIONS</span></span><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Education / Experience</span></em></span><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">: A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Communication Skills: </span></em></span><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.</span></p>\n<p><span style=\"color: #222222; font-family: Lato, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Computer and Mathematical Skills:</span></em></span><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important. NAVIS Certification, Applications &amp; Software knowledge a plus.</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Reasoning Ability:</span></em></span><em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> </span></em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">PHYSICAL REQUIREMENTS</span></span></p>\n<p><span style=\"color: #222222; font-family: Lato, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</span></p>\n<p><em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Work Environment: </span></em><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 15px\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.</span></p>",
    "compensation": "$13.00-$15.00 per hour",
    "departmentId": "18462",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Hotel Reservation Sales Agent",
    "departmentLabel": "Front Desk",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://hotelbethlehem.bamboohr.com/careers/72",
    "employmentStatusLabel": "Part-Time/Full-Time"
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}