Receptionist, Medical

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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>The Medical Receptionist receives callers at the Clinic or by telephone and determines the nature of the call and directs it to the appropriate staff member and/or obtains the callers name and schedules an appointment.  The Medical Receptionist will type on a computer to prepare daily work such as letters, forms, report, etc.  The Medical Receptionist gives out required Health West forms and instructs the patient in completing them.  The Medical Receptionist will assist the Clinic Manager/Administrator by performing a variety of clerical duties involving the daily operation of the clinic. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Essential Functions and Responsibilities:</span></span></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Knowledgeable with and follows policies and procedures required for the performance of all activities associated with this position.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Complete and maintain an accurate schedule of all appointments and ensure the efficient patient flow in the clinic.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Set up and/or update medical charts for patients as well as ensuring all demographic information is accurate and patient has completed required paperwork.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Answer the telephone and greet patients in a professional and courteous manner. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Direct inquiries as required as well as documenting calls when necessary.  </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Help resolve conflict with unsatisfied patients regarding appointments and/or insurance claims.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Assists with clinic Patient Assistance Programs</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Ensure co-pays and past balances due are collected,</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Notify patients of the sliding fee scale and assists with application process.  </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Notify patients of special services fund (as applicable) and assists with application process</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Monitor patient account for slide application accuracy.  </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Update insurance information, scans cards and fills out additional paperwork (work comp, etc) as needed to ensure time billing of a claim.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Make sure the office has necessary supplies such as paper, patient forms, etc.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Participate in morning clinic huddles.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Reconciliation of money collected is completed and processed according to clinic policies</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Promotes and upholds confidentiality of all patient information/medical records as required by HIPAA</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Share the clinic cleaning responsibilities.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span><span style=\"color:#000000;\">Timely work Athena holds lists assigned to Medical Receptionists.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Assume other duties as required by the Clinic Administrator</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span>Ability to work independently or as part of a team.</span></span></span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span><strong><span style=\"font-size:10pt;\"><span><span style=\"color:#2c3e4f;\">Knowledge and Skills Requirements:</span></span></span></strong><span style=\"font-size:10pt;\"><span><span style=\"color:#2c3e4f;\"> To perform the various tasks of a medical receptionist one must have a warm outgoing character, good telephone manners, excellent interpersonal skills, a talent for organization, ability to work efficiently under pressure, ability to work effectively and accurately, and a positive and professional behavior. Have expertise on computer scheduling and electronic records systems. </span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><br />\r\n<span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span><span style=\"color:#333333;\"><strong>Environment of Care: </strong>Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; maintains emergency supplies and equipment; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment and assists with disaster preparation exercises and learning.</span></span></span></span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:10pt;\"><span><span style=\"color:#333333;\">Infection Control: </span></span></span></strong><span style=\"font-size:10pt;\"><span><span style=\"color:#333333;\">Applies hand washing principles during daily work; demonstrates understanding of isolation precautions; recognizes signs and symptoms of infection and complies with the employee health program; demonstrates understanding of the process for identifying and handling infectious waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates understanding of cross-contamination.<br />\r\n<br />\r\n<strong>Information Management</strong>: Enters or records data timely and accurately; promotes confidentiality of information; logs onto the system using own password; logs off the system when leaving the work station; reports suspected violation of security/confidentiality issues; reviews data and identifies trends.<br />\r\n<br />\r\n<strong>Continuing Education: </strong>Attends in-service and education programs as determined by Health West Administration; attends continuing education required for maintenance of professional certification or licensure.<br />\r\n<br />\r\n<strong>Physical Demands</strong>: The physical demands described here are representative of, but not limited to, those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands or fingers, reach with hands and arms, talk or hear. The employee is occasionally required to climb or balance and stoop or kneel. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.</span></span></span></span></span><br />\r\n </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><strong><span style=\"font-size:10pt;\"><span><span style=\"color:#2c3e4f;\">Working Conditions:</span></span></span></strong><span style=\"font-size:10pt;\"><span><span style=\"color:#2c3e4f;\"> Medical receptionists work in a busy environment.  Although receptionists have fixed working hours, they may also be requested to work for extra hours when necessary. </span></span></span><br />\r\n </p>",
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