Innovation Manager - Fintech and Crypto & Digital Assets

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    "description": "<p><span style=\"font-weight: bold\">ABOUT US</span></p>\n<p><br><br></p>\n<p>Plug and Play Tech Center (PnP) is the world&amp;#39;s largest open innovation platform, bringing together startups, investors, and corporations to drive the future of technology. With 65+ offices worldwide, 550+ corporate partners, and 2,000+ investments, we empower enterprises to accelerate their innovation journey through curated startup engagements, pilot projects, and strategic partnerships.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">ROLE OVERVIEW</span></p>\n<p>We are seeking an Innovation Manager to own, manage, and grow a portfolio of corporate accounts within our Fintech and Crypto &amp; Digital Assets programs. You will serve as the lead strategic advisor for enterprise partners, helping define innovation strategies, facilitating startup collaboration, and ensuring long-term satisfaction and retention. This role also encompasses hands-on program delivery — coordinating accelerator activities, supporting startups, and contributing to community and ecosystem building.<br></p>\n<p><br></p>\n<p>This role sits at the intersection of strategy consulting, client relationship management, program operations, and startup ecosystem engagement — ideal for someone who thrives across both the strategic and executional dimensions of innovation.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">KEY RESPONSIBILITIES</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Account Ownership &amp;amp; Relationship Management</span></p>\n<p><br>• Own, manage, and grow the enterprise ecosystem, serving as the primary relationship<br>manager for assigned corporate partners.<br>• Build trust and long-term engagement through regular meetings, stakeholder mapping,<br>and proactive executive engagement.<br>• Lead executive business reviews, delivering tailored content, substantive value, and<br>actionable outcomes.<br>• Own key retention metrics (e.g., GDR, NDR), proactively identify churn risks, and partner<br>with internal teams to mitigate them.<br>• Identify cross-sell opportunities and collaborate with the Sales team to expand<br>engagement and revenue.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Innovation Strategy &amp; Advisory</span></p>\n<p>• Conduct discovery sessions with partners to assess strategic goals, innovation priorities,<br>and business challenges.<br>• Define and implement innovation strategies through consulting activities such as<br>strategy and ideation workshops.<br>• Advise on market trends, technology shifts, and startup ecosystems relevant to partner<br>needs — with a focus on areas such as payments, lending, wealth management, and<br>financial services.<br>• Design and deliver tailored advisory sessions with curated startup introductions and<br>actionable recommendations.<br>• Capture and communicate key findings through post-session reports, presentations, and<br>executive communications.<br>• Share partner insights with Ventures and Programs teams to shape Plug and Play&amp;#39;s<br>roadmap and offerings.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Fintech Program Delivery &amp; Operations</span><br>• Coordinate and execute accelerator program activities for startups, including workshops,<br>cohort sessions, and milestone events, and managing scheduling, communications, and<br>materials preparation.<br>• Support participating startups by anticipating their needs, facilitating access to<br>resources, and connecting them with relevant mentors and financial services partners.<br>• Maintain program databases, prepare progress reports, and manage program<br>documentation to keep operations running smoothly.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Ecosystem Engagement &amp; Community Building</span></p>\n<p><br>• Collaborate with Ventures and Sales teams to identify relevant startups, emerging<br>technologies, and industry trends.<br>• Build and maintain relationships across the Fintech and Crypto &amp;amp; Digital Assets<br>ecosystem, including founders, mentors, VCs, and financial services partners, and<br>gather feedback to continuously improve the program experience.<br>• Help organize and execute events including our signature Summit, pitch days, and<br>networking sessions, managing registrations, coordinating logistics, and ensuring a<br>seamless experience for all stakeholders.<br>• Support social media strategy and content creation to grow community presence and<br>amplify visibility within the innovation landscape.<br>• Represent Plug and Play at industry events, conferences, and showcases to strengthen<br>relationships and brand presence.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">QUALIFICATIONS</span></p>\n<p>• 2+ years of experience in consulting, innovation, account management, or customer<br>success - specifically with enterprise clients.<br>• Solid understanding of corporate innovation, emerging technology trends, and startup<br>ecosystems; genuine enthusiasm for fintech, crypto, digital assets, and broader financial<br>services innovation is a strong plus.<br>• Strong organizational skills and attention to detail, with the ability to manage multiple<br>projects and priorities simultaneously.<br>• Excellent written, verbal, and facilitation skills, with comfort engaging both senior<br>executives and early-stage founders.<br>• Proficiency in managing retention metrics and conducting executive business reviews.<br>• Self-motivated, analytical, curious, and entrepreneurial, with a strong bias toward<br>efficient execution.<br>• Ability to multitask effectively and thrive in a dynamic, fast-growing environment.</p>\n<p><br></p>\n<p><br>Even if you don't meet every requirement, we encourage you to apply. We are looking for individuals who are driven, curious, and eager to learn.</p>\n<p><br></p>",
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