Customer Service Coordinator

{
  "content_hash": "2509b7524796d5fef0462b0e58a80415c25768049ec690bdca9810c625d45d80",
  "source_hash": "b2faca532c76b4db6e1f8fcd8babcf3b875844a0f7ff3e25eeec455dd31c4620",
  "last_changed_at": "2026-05-30T05:50:15.681Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "San Diego, CA, 92131",
    "city": "San Diego",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T14:39:01.355Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "San Diego, CA, 92131",
      "city": "San Diego",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://oecgroup.applytojob.com/apply/jobs/details/2yXdlCVSWL?&",
    "heading": "Customer Service Coordinator",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://oecgroup.applytojob.com/apply/2yXdlCVSWL/Customer-Service-Coordinator",
    "description_html": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.</span></span></b></span><br><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. </span></span></span><br><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.</span></span></span><br><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">As a <b>Customer Service Coordinator</b>, you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience!</span></span></span><br><br><span style=\"line-height:normal;\"><b>Requirements:</b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.</b></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Previous experience using the ERP system, CargoWise One, is preferred.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Previous experience handling or selling ocean and/or air services is preferred.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Clear and effective communication skills.</span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Responsibilities:</b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Validate and confirm all ocean/trucking/rail/air shipment bookings.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Manage shipments from origin to final destination to ensure customer satisfaction.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Build customer relationships and provide excellent customer service.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Manage daily emails/phone calls from customers and other OEC offices regarding shipment details.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Relay customer inquiries to the appropriate departments and provide the customer answers.</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination.</span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">Salary:</span></b></span></span></span><ul><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">$22-$28/hour dependent on transferable experience and education level.</span></span></span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">Benefits:</span></b></span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">401K retirement plan with 3% company match.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Discounted pet insurance - woof! woof! meow!</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Annual performance bonus and mid-year reviews for salary increases.</span></span></span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">Education:</span></b></span></span></span></span><ul><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Bachelor’s degree or higher is preferred.</span></span></span></span></span></li></ul><p style=\"margin-bottom:10px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">OEC Group is an Equal Opportunity Employer</span></b></span></span></span></span></span></span></span></span></span></span></p>",
    "description_text": "We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.\n Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.\n Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.\n As a  Customer Service Coordinator , you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience!\n Requirements:\n Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.\n Previous experience using the ERP system, CargoWise One, is preferred.\n Previous experience handling or selling ocean and/or air services is preferred.\n Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.\n Clear and effective communication skills.\n Responsibilities: Validate and confirm all ocean/trucking/rail/air shipment bookings.\n Manage shipments from origin to final destination to ensure customer satisfaction.\n Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices.\n Build customer relationships and provide excellent customer service.\n Manage daily emails/phone calls from customers and other OEC offices regarding shipment details.\n Relay customer inquiries to the appropriate departments and provide the customer answers.\n Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination.\n Salary: $22-$28/hour dependent on transferable experience and education level.\n Benefits: Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.\n 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.\n Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.\n 401K retirement plan with 3% company match.\n Discounted pet insurance - woof! woof! meow!\n Annual performance bonus and mid-year reviews for salary increases.\n Education: Bachelor’s degree or higher is preferred.\n OEC Group is an Equal Opportunity Employer",
    "jsonld_jobposting": {
      "url": "https://oecgroup.applytojob.com/apply/2yXdlCVSWL/Customer-Service-Coordinator",
      "@type": "JobPosting",
      "title": "Customer Service Coordinator",
      "@context": "http://schema.org/",
      "baseSalary": {
        "@type": "MonetaryAmount",
        "value": {
          "@type": "QuantitativeValue",
          "maxValue": 28,
          "minValue": 22,
          "unitText": "HOUR"
        },
        "currency": "USD"
      },
      "datePosted": "2026-04-01",
      "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.</span></span></b></span><br><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. </span></span></span><br><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.</span></span></span><br><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">As a <b>Customer Service Coordinator</b>, you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience!</span></span></span><br><br><span style=\"line-height:normal;\"><b>Requirements:</b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.</b></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Previous experience using the ERP system, CargoWise One, is preferred.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Previous experience handling or selling ocean and/or air services is preferred.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Clear and effective communication skills.</span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Responsibilities:</b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Validate and confirm all ocean/trucking/rail/air shipment bookings.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Manage shipments from origin to final destination to ensure customer satisfaction.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Build customer relationships and provide excellent customer service.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Manage daily emails/phone calls from customers and other OEC offices regarding shipment details.</span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Relay customer inquiries to the appropriate departments and provide the customer answers.</span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\">Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination.</span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">Salary:</span></b></span></span></span><ul><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">$22-$28/hour dependent on transferable experience and education level.</span></span></span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">Benefits:</span></b></span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">401K retirement plan with 3% company match.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Discounted pet insurance - woof! woof! meow!</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Annual performance bonus and mid-year reviews for salary increases.</span></span></span></span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">Education:</span></b></span></span></span></span><ul><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\">Bachelor’s degree or higher is preferred.</span></span></span></span></span></li></ul><p style=\"margin-bottom:10px;\"><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"color:#2b333a;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><b><span style=\"color:#2b333a;\">OEC Group is an Equal Opportunity Employer</span></b></span></span></span></span></span></span></span></span></span></span></p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "92131",
          "addressRegion": "CA",
          "addressLocality": "San Diego"
        }
      },
      "validThrough": "2026-06-30",
      "uniqueJobCode": "job_20260401154232_YOGCQEZN6FKH4H6D",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20140822135854_SCPJBR9JA8FJ7M0J/logos/20180522123026_current_logo.png",
        "name": "OEC Group",
        "@type": "Organization",
        "sameAs": "http://www.oecgroup.com"
      },
      "experienceRequirements": "Mid Level"
    }
  },
  "list_job": {
    "id": "2yXdlCVSWL",
    "title": "Customer Service Coordinator",
    "detailUrl": "https://oecgroup.applytojob.com/apply/jobs/details/2yXdlCVSWL?&"
  },
  "detail_errors": []
}