Business Systems Consultant - CRM (PD/CS)/GCC - Germany

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{
  "id": "2652022",
  "name": "Business Systems Consultant - CRM (PD/CS)/GCC - Germany",
  "office": "Germany - Munich",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-29T14:34:32+00:00",
  "seniority": "experienced",
  "department": "Process and Digitalisation",
  "occupation": "managerial_consulting",
  "subcompany": "Sungrow Deutschland GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "Servus und hallo bei uns hier in Sungrow! We are excited to welcome a sharp and curious mind into our growing IT team in Munich. As our new <strong>Business Systems Consultant - CRM (PD/CS)/GCC</strong>, you will be the bridge between our Customer Service and Project Delivery teams and the digital systems that power them. Curious what this is all about? Let's dive right in:<br><br><ul style=\"margin-top:0in;\"><li>You will capture and translate business requirements from Service and Project Delivery teams into smart CRM/GCC configurations, covering service tickets, case management, installed base, and field service modules.</li><li>You will support end-to-end Project Delivery workflows - from project setup and milestone tracking to resource and cost monitoring - ensuring nothing falls through the cracks.</li><li>You will coordinate cross-functional integrations with ERP, supply chain, and finance teams, including service data flows for spare parts, billing, and project accounting.</li><li>You will serve as the go-to 2nd-level support expert for CRM/GCC incidents, change requests, and master data issues such as service contracts, equipment records, and project structures.</li><li>You will identify and drive process improvements across service and project execution, documenting system configurations, workflows, and SOPs.</li><li>You will actively participate in CRM/GCC enhancement initiatives and contribute to digitalization projects with real business impact across an international setup.</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "Alright, alright - that sounded pretty exciting, didn't it? Now, to truly thrive in this role and grow with us for a long time, your ideal background should look a lot like this:<br><br><ul style=\"margin-top:0in;\"><li>You hold a Bachelor's degree in Information Systems, Business Informatics, Data Science, Computer Science, Engineering, or a related field.</li><li>You bring 2+ years of hands-on experience with CRM platforms such as Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, or a comparable solution.</li><li>You have a solid understanding of service management and project execution processes, paired with strong expertise in ERP integration across project, finance, and materials management.</li><li>You are analytical, customer-oriented, and comfortable navigating cross-functional topics across departments and regions.</li><li>You communicate confidently in both Chinese and English (C1 or above, written and spoken); German is a welcome plus.</li><li>You are structured, proactive, and equally comfortable working independently or as part of a diverse, multinational team - with a service-oriented mindset and a sharp eye for detail.</li></ul>"
    },
    {
      "name": "Why us?",
      "value": "At Sungrow's IT & Digital Solutions team in Munich, you won't just be maintaining systems - you will be shaping how our business runs. Here's what makes this role special:<br><br><ul style=\"margin-top:0in;\"><li><strong>Real impact from day one</strong> - You will work directly with Service and Project Delivery stakeholders, solving real operational challenges through smart system design.</li><li><strong>End-to-end enterprise exposure</strong> - Gain hands-on experience across CRM, ERP, supply chain, and finance integrations in a truly international environment.</li><li><strong>A team that grows with you</strong> - We offer a clear career development path in IT consulting and enterprise application management, with mentorship and learning opportunities built in.</li></ul>Greentech with purpose - Be part of a global leader in solar inverters, energy storage, and EV charging solutions, driving the clean energy transition from our Munich headquarters."
    }
  ],
  "occupationCategory": "business_and_strategic_development",
  "recruitingCategory": "40hrs - HC"
}