Assistant Front Office Manager - Hotel Indigo Los Angeles

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    "ShortDescriptionStr": "About Us\n\nDo you see yourself as an Assistant Front Office Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.",
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    "ExternalDescriptionStr": "<p style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Graphik Web&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 15px; orphans: 2; padding-bottom: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><strong style=\"box-sizing: inherit;\">Your Day to Day</strong></p><p style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Graphik Web&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 15px; orphans: 2; padding-bottom: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Responsible for providing supportive functional assistance to Front Office as well as other departments; interacting with guests and other stakeholders within the property.&nbsp;</p><p style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Graphik Web&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 15px; orphans: 2; padding-bottom: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Accountable for maintaining efficient and seamless operations in Front Office, as well as supporting other operational departments when necessary. Acting as Manager on Duty in the hotel during specific time periods (including late evening, night, and early morning). May be required to work overnight shifts, acting as Night Manager, when needed.</p><p style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Graphik Web&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 15px; orphans: 2; padding-bottom: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Additional responsibilities:</p><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Graphik Web&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"box-sizing: inherit;\">Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department</li><li style=\"box-sizing: inherit;\">Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out</li><li style=\"box-sizing: inherit;\">Manage financial transactions within hotel policies and procedures</li><li style=\"box-sizing: inherit;\">Analyze and approve discounts and rebates.</li><li style=\"box-sizing: inherit;\">Ensure front line colleagues comply with selling strategy techniques and revenue maximization</li><li style=\"box-sizing: inherit;\">Responsible to drive the Front Office team in achieving the monthly upselling, Ambassador and IHG Rewards enrollment targets</li><li style=\"box-sizing: inherit;\">Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements</li><li style=\"box-sizing: inherit;\">Work within the company’s HR regulations to ensure the departmental performance of staff is productive</li><li style=\"box-sizing: inherit;\">Respond to, log and follow up with all guest queries and complaints, ensuring that they are resolved; resulting in optimum guest satisfaction. Analyze guests' complaint patterns and implement preventive action plans in liaison with other operational departments</li><li style=\"box-sizing: inherit;\">Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel</li><li style=\"box-sizing: inherit;\">Be prepared and equipped to meet the diverse cultural needs of guests from around the world</li><li style=\"box-sizing: inherit;\">Effectively manage overbooking situations, and carry-out book-outs as necessary following the guidelines as directed by Director of Front Office in liaison with Revenue and Sales department</li><li style=\"box-sizing: inherit;\">Monitors HeartBeat results, secret shopper audits and implements action plans to improve results</li><li style=\"box-sizing: inherit;\">Ensure maximum team involvement in the HeartBeat program in order to obtain higher results</li><li style=\"box-sizing: inherit;\">Ensures VIPs, Ambassadors and IHG Rewards guests receive special recognition and personalized attention</li><li style=\"box-sizing: inherit;\">Assists Reception and Guest Relations during busy times. Supporting the operations to ensure optimal guest experience</li><li style=\"box-sizing: inherit;\">Checks billing instructions and monitors guest credit</li><li style=\"box-sizing: inherit;\">Along with Front Office leadership, meet and greet guests as needed</li><li style=\"box-sizing: inherit;\">Perform tasks as directed by the Manager in pursuit of the achievement of business goals</li></ul><p>&nbsp;</p><div class=\"notranslate\" style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Graphik Web&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\"><strong style=\"box-sizing: inherit;\">What We Need From You</strong></p><ul style=\"box-sizing: inherit;\"><li style=\"box-sizing: inherit;\">Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration <u>or</u> 3 years of Front Office/Guest Service experience including management experience.</li><li style=\"box-sizing: inherit;\"><p>Must speak fluent English; Other language preferred.</p><p>&nbsp;</p></li></ul><p style=\"box-sizing: inherit; margin: 0px 0px 15px 6pt; padding-bottom: 0px;\">&nbsp;</p><p style=\"box-sizing: inherit; margin: 0px 0px 15px 6pt; padding-bottom: 0px;\">This job requires ability to perform the following:</p><ul style=\"box-sizing: inherit;\"><li style=\"box-sizing: inherit;\">Communication skills; demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company</li><li style=\"box-sizing: inherit;\">Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training</li><li style=\"box-sizing: inherit;\">Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently</li><li style=\"box-sizing: inherit;\">Problem solving, reasoning, motivating, organizational and training abilities are used often</li><li style=\"box-sizing: inherit;\">May be required to work during nights, weekends, and/or holidays</li></ul><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\">&nbsp;</p><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\"><strong style=\"box-sizing: inherit;\">What We Offer</strong></p><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\"><strong>$34.44</strong> is the hourly pay rate for this role based on your experience.&nbsp;</p><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\">We offer a comprehensive package of benefits including paid time off, medical/dental, vision insurance, 401K, and many other benefits to eligible employees.</p><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\">Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.</p><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\">IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans</p></div><div style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); box-sizing: inherit; color: rgb(0, 0, 0); font-family: &quot;Graphik Web&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><p style=\"box-sizing: inherit; margin: 0px 0px 15px; padding-bottom: 0px;\">Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>",
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