CUS510Customer Service Representative

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  "location": {
    "raw": "Savannah, GA, US",
    "city": "Savannah",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
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  "remote_policy": "remote",
  "salary_period": "day",
  "workplace_type": "remote",
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    "url": "https://careers-tntservicegroup.icims.com/jobs/19436/cus510%09customer-service-representative/job",
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    "title": "CUS510Customer Service Representative",
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    "datePosted": "2026-02-27T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>At <strong>Thompson and Thompson</strong>, we’re looking for a skilled <strong>Customer Service Representative </strong>who takes pride in solving problems and delivering top-notch service. </p>\n<p> </p>\n<p>Step into an environment built on transparency and collaboration, with a hands-on management team that supports and challenges you to grow. You’ll have access to the tools, regular training, and resources you need to excel. We offer clear paths for advancement, a collaborative culture, and a team that recognizes and rewards hard work.</p>\n<p> </p>\n<p>Join <strong>Thompson and Thompson </strong>and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we’re here to help you achieve your career goals.</p>\n<p> </p>\n<p> </p>\n<p><strong>What You'll Do:</strong></p>\n<p> </p>\n<ul>\n <li>Respond to customer inquiries via phone or email in a timely and professional manner.</li>\n <li>Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.</li>\n <li>Make outbound calls to customers to follow up on inquiries, service requests, and bookings.</li>\n <li>Confirm appointments with customers and make any necessary adjustments to schedules.</li>\n <li>Ensure accurate data entry and update customer records in the CRM system.Monitor job status and coordinate with the field staff to ensure timely service delivery.</li>\n <li>Provide customers with accurate information regarding service options, availability, and pricing.</li>\n <li>Manage and prioritize a high volume of calls to ensure efficiency and productivity.Work closely with the scheduling team to optimize field staff assignments and minimize downtime.</li>\n <li>Communicate with customers about promotions, discounts, and available services.</li>\n</ul>\n<p> </p>\n<p><strong>What You Need:</strong></p>\n<p> </p>\n<ul>\n <li>Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.</li>\n <li>Excellent verbal and written communication skills.</li>\n <li>Strong organizational and time management abilities.</li>\n <li>Ability to multitask and manage high volumes of inbound and outbound calls.</li>\n <li>Proficient in using customer service software and CRM systems.</li>\n <li>Positive attitude and a strong commitment to customer satisfaction.</li>\n <li>Ability to work in a fast-paced environment.</li>\n <li>Willingness to learn and adapt to new technologies and procedures.</li>\n</ul>\n<p> </p>\n<p><strong>What We Offer:</strong></p>\n<ul>\n <li><strong>Full Time</strong> & <strong>Part Time</strong> Opportunities</li>\n <li><strong>Remote After Training</strong></li>\n <li>Year-round work</li>\n <li>Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more</li>\n <li>Get your birthday off + get paid for that day!</li>\n <li>Paid Holidays + PTO accrual from day one!</li>\n <li>Parental Leave</li>\n <li>Paid Training</li>\n <li>Employee Referral Bonus</li>\n <li>Career growth opportunities</li>\n</ul>",
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          "postalCode": "31419",
          "addressRegion": "GA",
          "streetAddress": "780 King George Blvd",
          "addressCountry": "US",
          "addressLocality": "Savannah",
          "postOfficeBoxNumber": "UNAVAILABLE"
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    "validThrough": "2027-02-27T05:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Thompson & Thompson Service Group",
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      "sameAs": "https://tntservicegroup.com/"
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    "occupationalCategory": "Customer Service & Support"
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