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HomeCompanies1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001Appointment and Business Assistant

Appointment and Business Assistant

1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001 · Medford, WI, US, Medford, WI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001
TitleAppointment and Business Assistant
Normalized title-
Department / team-
LocationMedford, WI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Medford.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001
Source19747cbe-01cb-40d7-b526-d1d4ccbab035
ATS providerADP Workforce Now Recruiting

Description

JOB SUMMARY The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. The Appointment & Business Assistant supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction. ESSENTIAL JOB FUNCTIONS Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency. Screens and routes incoming calls to support seamless communication across departments. Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records. Collects and updates patients’ insurance and demographic information to support accurate documentation and billing. Maintains and updates provider schedules to optimize appointment availability and resource allocation. Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance. Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws. Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking. Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems. Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care. Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records. Prepares and distributes correspondence to internal and external parties to support timely and accurate communication. Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High School diploma or equivalent. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Preferred six months’ previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience. Preferred Associate’s degree in health information management, administrative assistant/medical secretary or related field. CERTIFICATIONS / LICENSES None. Equal Employment Opportunity Employer

Full job record

Job IDf5f071173e81ac748498fb3cbc009bb5aeaf6d96
Org IDe0dd2d29-af8b-49b9-83bc-bceb0689205f
Source ID19747cbe-01cb-40d7-b526-d1d4ccbab035
Board ID19747cbe-01cb-40d7-b526-d1d4ccbab035
Provideradp_workforcenow
Provider Job Key551331
TitleAppointment and Business Assistant
Normalized Title
Statusactive
Activeyes
Location TextMedford, WI, US, Medford, WI
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionWI
CityMedford
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c3b0140-d78f-4fbd-a557-eff5c30226e6&ccId=19000101_000001&lang=en_US&type=JS&jobId=551331&jwId=9200960787794_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c3b0140-d78f-4fbd-a557-eff5c30226e6&ccId=19000101_000001&lang=en_US&type=JS&jobId=551331&jwId=9200960787794_1
First Seen At2026-05-31 18:21:23Z
Last Seen At2026-06-06 12:11:34Z
Last Checked At2026-06-06 12:11:34Z
Last Changed At2026-06-06 12:11:34Z
Inactive At
Source Posted At2026-05-27 21:47:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1c3b0140-d78f-4fbd-a557-eff5c30226e6|19000101_000001/date=2026-06-06/2026-06-06T12-11-28-285Z-ec938c5ce6916e6f4040143c052575a11699d884fd7fc5e192091ea42b20b93a.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:#BFBFBF;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>JOB SUMMARY</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The Appointment &amp; Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. &nbsp;This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. &nbsp;The Appointment &amp; Business Assistant supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:#BFBFBF;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>ESSENTIAL JOB FUNCTIONS</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Screens and routes incoming calls to support seamless communication across departments.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Collects and updates patients&rsquo; insurance and demographic information to support accurate documentation and billing.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Maintains and updates provider schedules to optimize appointment availability and resource allocation.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Prepares and distributes correspondence to internal and external parties to support timely and accurate communication.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Maintains strict adherence to scheduled work hours with regular and reliable attendance.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Performs other duties as assigned.</span></li></ol></div><p style='margin-right:0in;margin-left:.25in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-top:0in;margin-bottom:0in;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;background:#BFBFBF;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>EDUCATION AND EXPERIENCE</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>High School diploma or equivalent.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Excellent written and verbal communication skills. &nbsp;Keyboard, computer, and telephone proficiency.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Preferred six months&rsquo; previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Preferred Associate&rsquo;s degree in health information management, administrative assistant/medical secretary or related field.</span></li></ol></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;background:#BFBFBF;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>CERTIFICATIONS / LICENSES</span></strong></p><p><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>None.</span></p><p><br></p><p>Equal Employment Opportunity Employer &nbsp;</p><p><br></p></div></div>\n",
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