Home › Companies › 1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001 › Appointment and Business Assistant
Appointment and Business Assistant
1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001 · Medford, WI, US, Medford, WI · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001 |
| Title | Appointment and Business Assistant |
| Normalized title | - |
| Department / team | - |
| Location | Medford, WI, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Medford. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 1c3b0140 D78f 4fbd A557 Eff5c30226e6 19000101 000001 |
| Source | 19747cbe-01cb-40d7-b526-d1d4ccbab035 |
| ATS provider | ADP Workforce Now Recruiting |
Description
JOB SUMMARY
The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. The Appointment & Business Assistant supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency. Screens and routes incoming calls to support seamless communication across departments. Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records. Collects and updates patients’ insurance and demographic information to support accurate documentation and billing. Maintains and updates provider schedules to optimize appointment availability and resource allocation. Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance. Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws. Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking. Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems. Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care. Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records. Prepares and distributes correspondence to internal and external parties to support timely and accurate communication. Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned.
EDUCATION AND EXPERIENCE
High School diploma or equivalent. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Preferred six months’ previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience. Preferred Associate’s degree in health information management, administrative assistant/medical secretary or related field. CERTIFICATIONS / LICENSES
None.
Equal Employment Opportunity Employer
Full job record
| Job ID | f5f071173e81ac748498fb3cbc009bb5aeaf6d96 |
| Org ID | e0dd2d29-af8b-49b9-83bc-bceb0689205f |
| Source ID | 19747cbe-01cb-40d7-b526-d1d4ccbab035 |
| Board ID | 19747cbe-01cb-40d7-b526-d1d4ccbab035 |
| Provider | adp_workforcenow |
| Provider Job Key | 551331 |
| Title | Appointment and Business Assistant |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Medford, WI, US, Medford, WI |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | WI |
| City | Medford |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c3b0140-d78f-4fbd-a557-eff5c30226e6&ccId=19000101_000001&lang=en_US&type=JS&jobId=551331&jwId=9200960787794_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c3b0140-d78f-4fbd-a557-eff5c30226e6&ccId=19000101_000001&lang=en_US&type=JS&jobId=551331&jwId=9200960787794_1 |
| First Seen At | 2026-05-31 18:21:23Z |
| Last Seen At | 2026-06-06 12:11:34Z |
| Last Checked At | 2026-06-06 12:11:34Z |
| Last Changed At | 2026-06-06 12:11:34Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 21:47:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1c3b0140-d78f-4fbd-a557-eff5c30226e6|19000101_000001/date=2026-06-06/2026-06-06T12-11-28-285Z-ec938c5ce6916e6f4040143c052575a11699d884fd7fc5e192091ea42b20b93a.json |
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"requisitionDescription": "<div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:#BFBFBF;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>JOB SUMMARY</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. 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