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Manager, Onboard Revenue

Eicl Fa Em5 Oraclecloud Com CX 1 · Miami, FL, United States; US Corporate Office, Miami, FL, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEicl Fa Em5 Oraclecloud Com CX 1
TitleManager, Onboard Revenue
Normalized title-
Department / teamGuest Relations
LocationMiami, FL, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-15 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Linked records

CompanyEicl Fa Em5 Oraclecloud Com CX 1
Source531d8b68-96ab-4230-a5dd-374f6c32274d
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Manager, Onboard Revenue is primarily responsible for the day-to-day strategic oversight of the Spa, Art, and Celebrations (Weddings, Renewal of Vows, Florals, and In-Stateroom Décor) business divisions for both the Holland America Line and Seabourn fleets, in conjunction with respective commercial partners where applicable. This role builds an intrinsic understanding of business performance by department and leverages data analytics platforms and revenue reporting systems to make informed recommendations to the Director, Onboard Revenue, while also providing forecasted revenue figures to support annual and ongoing planning submissions. The Manager drives business initiatives to meet or exceed forecasted revenues and guest satisfaction scores and serves as the primary shore-side liaison for vendor governance, operational standards, and cross-functional collaboration across fleet and shoreside teams. Here’s a summary of what Holland America Line is looking for. Is this you? Responsibilities : Program Oversight, Commercial Partner Management & VIP Cruise Programs Serve as the day-to-day shore-side lead for the Spa, Art, and Celebrations programs across the HAL and SBN fleets, managing relationships with respective commercial partners where applicable. Ensure program delivery aligns with brand standards, guest experience expectations, and contractual obligations. Oversee vendor SLA compliance, coordinate business review meetings, and lead escalation resolution across program verticals. Partner with Procurement and Legal on contract renewals, amendments, and RFP processes. Strategize and maximize revenue opportunities for VIP cruises and elevated guest experience programs across Spa, Art, and Celebrations; may include traveling to co-host select sailings as a brand representative, coordinating with commercial partners and shipboard leadership to ensure seamless execution and exceptional guest outcomes. Revenue Analytics & Performance Reporting Analyze monthly revenue and guest satisfaction data across Spa, Art, and Celebrations programs using business intelligence tools including Snowflake and associated reporting platforms. Develop and maintain recurring performance dashboards and reporting packages; identify trends, variances, and causal factors with actionable recommendations. Contribute to the monthly OBR PowerPoint presentation to Executive Leadership, including data visualizations, performance narratives, and forward-looking commentary. Provide forecasted revenue figures to support annual Plan submissions and ongoing forecast updates. Business Initiative Strategy & Forecasting Strategize and lead business initiatives by department, modeling projected revenue lift from inception through execution and continuous monitoring. Develop business cases for new concepts, promotional programs, and operational improvements, incorporating financial modeling and ROI analysis. Partner with Finance and Revenue Management to align departmental forecasts with fleet-wide planning cycles and corporate targets. Capex, Drydock & Lifecycle Management Oversee coordination of Capex requests, lifecycle replacement planning, and drydock project lists for onboard revenue outlets under purview. Maintain awareness of ongoing repair and maintenance needs and ADA compliance requirements across Spa, Art, and Celebrations spaces. Collaborate with Fleet Operations and Technical teams to prioritize and execute shipboard capital projects on schedule and within budget. Digital Merchandising, Guest Communication & Pre-Cruise Sales Periodically review and optimize online merchandising across primary and secondary booking flows for Spa, Art, and Celebrations. Collaborate with Digital, Marketing, and Creative Services to develop OBR materials supporting guest communication and pre-cruise sales strategies. Leverage data insights to evaluate channel effectiveness and recommend adjustments to pre-cruise conversion tactics. Knowledge & Skills: Scope: This role operates at a manager level with fleet-wide responsibility spanning both the Holland America Line and Seabourn fleets. The position has direct impact on shore-side strategy and onboard execution for three major concession verticals — Spa, Art, and Celebrations — and requires active collaboration with both shoreside and shipboard personnel. The scope encompasses vendor oversight, financial accountability, digital merchandising, capital project coordination, and cross-functional partnerships across departments including Finance, Fleet Operations, Digital, Marketing, and Creative Services. Problem Solving: The role requires sophisticated analytical thinking to diagnose performance gaps across geographically dispersed fleet operations, interpret revenue and satisfaction data from multiple sources, and develop solutions that balance vendor, brand, and guest experience objectives simultaneously. The manager must exercise independent judgment in navigating complex, multi-stakeholder situations — including vendor disputes, operational disruptions, and shifting business priorities — often with limited precedent and compressed timelines. Impact: This role directly influences onboard revenue contribution from three significant business divisions across a combined fleet. Analytical outputs, vendor governance decisions, and strategic recommendations made in this role affect guest satisfaction scores, annual budget attainment, and multi-year program direction for both HAL and SBN brands. The role's engagement with Executive Leadership reporting elevates its visibility and impact on senior decision-making. Leadership: The manager must be a self-starter capable of working independently while demonstrating strong cross-functional influence without direct authority. This role requires the ability to align diverse internal teams and external vendor partners around shared goals, manage multiple concurrent projects and stakeholders, and maintain clear, proactive communication with OBR leadership on changing priorities. Polished personal presentation — representative of a premium cruise line and its business partners — is required both online and in person. Requirements Bachelor's Degree required; discipline in Business, Sales, Marketing, Travel, or Hospitality preferred Master's Degree or MBA preferred but not required Knowledge of cruise line operations and/or shipboard revenue operations preferred. Relevant professional certifications in revenue management, project management, or hospitality a plus Minimum 5 years of management experience overseeing revenue generation, ideally within the cruise or hospitality industry Demonstrated ability to analyze data, utilize resources appropriately, and effectively report on results in written and oral formats Proven experience managing third-party commercial partners and vendor relationships with accountability for performance outcomes Experience contributing to annual planning, forecasting, and budget processes Proven success overseeing multiple concurrent projects and stakeholders across cross-functional teams Experience with Capex coordination, drydock project planning, or lifecycle management in a hospitality or fleet environment a plus Prior exposure to Spa, Art, or Celebrations program management in a shipboard or luxury hospitality context a significant advantage Excellent interpersonal and collaboration skills; able to work effectively with shipboard and shoreside leadership and key stakeholders Travel: Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “in-office.” As an in-office role, it requires employees to work from Holland America Line's office in Miami, FL Monday through Thursday each week. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected] #HAL #LI-Hybrid #LI-SF1

Full job record

Job IDf5e250e1c3dd03a8757bd6a82e1cf100703cc2d9
Org ID6725c280-93e6-4ca9-94bb-06c9a573ad54
Source ID531d8b68-96ab-4230-a5dd-374f6c32274d
Board ID531d8b68-96ab-4230-a5dd-374f6c32274d
Provideroracle_hcm
Provider Job Key13109
TitleManager, Onboard Revenue
Normalized Title—
Statusactive
Activeyes
Location TextMiami, FL, United States; US Corporate Office, Miami, FL, US
DepartmentGuest Relations
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionFL
CityMiami
Salary RawDescription Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Manager, Onboard Revenue is primarily responsible for the day-to-day strategic oversight of the Spa, Art, and Celebrations (Weddings, Renewal of Vows, Florals, and In-Stateroom Décor) business divisions for both the Holland America Line and Seabourn fleets, in conjunction with respective commercial partners where applicable. This role builds an intrinsic understanding of business performance by department and leverages data analytics platforms and revenue reporting systems to make informed recommendations to the Director, Onboard Revenue, while also providing forecasted revenue figures to support annual and ongoing planning submissions. The Manager drives business initiatives to meet or exceed forecasted revenues and guest satisfaction scores and serves as the primary shore-side liaison for vendor governance, operational standards, and cross-functional collaboration across fleet and shoreside teams. Here’s a summary of what Holland America Line is looking for. Is this you? Responsibilities : Program Oversight, Commercial Partner Management & VIP Cruise Programs Serve as the day-to-day shore-side lead for the Spa, Art, and Celebrations programs across the HAL and SBN fleets, managing relationships with respective commercial partners where applicable. Ensure program delivery aligns with brand standards, guest experience expectations, and contractual obligations. Oversee vendor SLA compliance, coordinate business review meetings, and lead escalation resolution across program verticals. Partner with Procurement and Legal on contract renewals, amendments, and RFP processes. Strategize and maximize revenue opportunities for VIP cruises and elevated guest experience programs across Spa, Art, and Celebrations; may include traveling to co-host select sailings as a brand representative, coordinating with commercial partners and shipboard leadership to ensure seamless execution and exceptional guest outcomes. Revenue Analytics & Performance Reporting Analyze monthly revenue and guest satisfaction data across Spa, Art, and Celebrations programs using business intelligence tools including Snowflake and associated reporting platforms. Develop and maintain recurring performance dashboards and reporting packages; identify trends, variances, and causal factors with actionable recommendations. Contribute to the monthly OBR PowerPoint presentation to Executive Leadership, including data visualizations, performance narratives, and forward-looking commentary. Provide forecasted revenue figures to support annual Plan submissions and ongoing forecast updates. Business Initiative Strategy & Forecasting Strategize and lead business initiatives by department, modeling projected revenue lift from inception through execution and continuous monitoring. Develop business cases for new concepts, promotional programs, and operational improvements, incorporating financial modeling and ROI analysis. Partner with Finance and Revenue Management to align departmental forecasts with fleet-wide planning cycles and corporate targets. Capex, Drydock & Lifecycle Management Oversee coordination of Capex requests, lifecycle replacement planning, and drydock project lists for onboard revenue outlets under purview. Maintain awareness of ongoing repair and maintenance needs and ADA compliance requirements across Spa, Art, and Celebrations spaces. Collaborate with Fleet Operations and Technical teams to prioritize and execute shipboard capital projects on schedule and within budget. Digital Merchandising, Guest Communication & Pre-Cruise Sales Periodically review and optimize online merchandising across primary and secondary booking flows for Spa, Art, and Celebrations. Collaborate with Digital, Marketing, and Creative Services to develop OBR materials supporting guest communication and pre-cruise sales strategies. Leverage data insights to evaluate channel effectiveness and recommend adjustments to pre-cruise conversion tactics. Knowledge & Skills: Scope: This role operates at a manager level with fleet-wide responsibility spanning both the Holland America Line and Seabourn fleets. The position has direct impact on shore-side strategy and onboard execution for three major concession verticals — Spa, Art, and Celebrations — and requires active collaboration with both shoreside and shipboard personnel. The scope encompasses vendor oversight, financial accountability, digital merchandising, capital project coordination, and cross-functional partnerships across departments including Finance, Fleet Operations, Digital, Marketing, and Creative Services. Problem Solving: The role requires sophisticated analytical thinking to diagnose performance gaps across geographically dispersed fleet operations, interpret revenue and satisfaction data from multiple sources, and develop solutions that balance vendor, brand, and guest experience objectives simultaneously. The manager must exercise independent judgment in navigating complex, multi-stakeholder situations — including vendor disputes, operational disruptions, and shifting business priorities — often with limited precedent and compressed timelines. Impact: This role directly influences onboard revenue contribution from three significant business divisions across a combined fleet. Analytical outputs, vendor governance decisions, and strategic recommendations made in this role affect guest satisfaction scores, annual budget attainment, and multi-year program direction for both HAL and SBN brands. The role's engagement with Executive Leadership reporting elevates its visibility and impact on senior decision-making. Leadership: The manager must be a self-starter capable of working independently while demonstrating strong cross-functional influence without direct authority. This role requires the ability to align diverse internal teams and external vendor partners around shared goals, manage multiple concurrent projects and stakeholders, and maintain clear, proactive communication with OBR leadership on changing priorities. Polished personal presentation — representative of a premium cruise line and its business partners — is required both online and in person. Requirements Bachelor's Degree required; discipline in Business, Sales, Marketing, Travel, or Hospitality preferred Master's Degree or MBA preferred but not required Knowledge of cruise line operations and/or shipboard revenue operations preferred. Relevant professional certifications in revenue management, project management, or hospitality a plus Minimum 5 years of management experience overseeing revenue generation, ideally within the cruise or hospitality industry Demonstrated ability to analyze data, utilize resources appropriately, and effectively report on results in written and oral formats Proven experience managing third-party commercial partners and vendor relationships with accountability for performance outcomes Experience contributing to annual planning, forecasting, and budget processes Proven success overseeing multiple concurrent projects and stakeholders across cross-functional teams Experience with Capex coordination, drydock project planning, or lifecycle management in a hospitality or fleet environment a plus Prior exposure to Spa, Art, or Celebrations program management in a shipboard or luxury hospitality context a significant advantage Excellent interpersonal and collaboration skills; able to work effectively with shipboard and shoreside leadership and key stakeholders Travel: Less than 25% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “in-office.” As an in-office role, it requires employees to work from Holland America Line's office in Miami, FL Monday through Thursday each week. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected] #HAL #LI-Hybrid #LI-SF1
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://eicl.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/13109
Apply URLhttps://eicl.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/13109
First Seen At2026-05-31 18:01:21Z
Last Seen At2026-06-06 20:18:38Z
Last Checked At2026-06-06 20:18:38Z
Last Changed At2026-05-31 18:01:21Z
Inactive At—
Source Posted At2026-05-15 22:24:25Z
Source Updated At—
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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Holland&nbsp;America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">The Manager, Onboard Revenue is primarily responsible for the day-to-day strategic oversight of the Spa, Art, and Celebrations (Weddings, Renewal of Vows, Florals, and In-Stateroom Décor) business divisions for both the Holland America Line and Seabourn fleets, in conjunction with respective commercial partners where applicable. This role builds an intrinsic understanding of business performance by department and leverages data analytics platforms and revenue reporting systems to make informed recommendations to the Director, Onboard Revenue, while also providing forecasted revenue figures to support annual and ongoing planning submissions. The Manager drives business initiatives to meet or exceed forecasted revenues and guest satisfaction scores and serves as the primary shore-side liaison for vendor governance, operational standards, and cross-functional collaboration across fleet and shoreside teams.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Here’s&nbsp;a summary of what Holland America Line is looking for.&nbsp; Is&nbsp;this&nbsp;you?&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Responsibilities</strong>:</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Program Oversight, Commercial Partner Management &amp; VIP Cruise Programs</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Serve as the day-to-day shore-side lead for the Spa, Art, and Celebrations programs across the HAL and SBN fleets, managing relationships with respective commercial partners where applicable.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ensure program delivery aligns with brand standards, guest experience expectations, and contractual obligations.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Oversee vendor SLA compliance, coordinate business review meetings, and lead escalation resolution across program verticals.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Partner with Procurement and Legal on contract renewals, amendments, and RFP processes.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Strategize and maximize revenue opportunities for VIP cruises and elevated guest experience programs across Spa, Art, and Celebrations; may include traveling to co-host select sailings as a brand representative, coordinating with commercial partners and shipboard leadership to ensure seamless execution and exceptional guest outcomes.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Revenue Analytics &amp; Performance Reporting</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Analyze monthly revenue and guest satisfaction data across Spa, Art, and Celebrations programs using business intelligence tools including Snowflake and associated reporting platforms.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Develop and maintain recurring performance dashboards and reporting packages; identify trends, variances, and causal factors with actionable recommendations.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Contribute to the monthly OBR PowerPoint presentation to Executive Leadership, including data visualizations, performance narratives, and forward-looking commentary.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Provide forecasted revenue figures to support annual Plan submissions and ongoing forecast updates.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Business Initiative Strategy &amp; Forecasting</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Strategize and lead business initiatives by department, modeling projected revenue lift from inception through execution and continuous monitoring.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Develop business cases for new concepts, promotional programs, and operational improvements, incorporating financial modeling and ROI analysis.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Partner with Finance and Revenue Management to align departmental forecasts with fleet-wide planning cycles and corporate targets.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Capex, Drydock &amp; Lifecycle Management</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Oversee coordination of Capex requests, lifecycle replacement planning, and drydock project lists for onboard revenue outlets under purview.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Maintain awareness of ongoing repair and maintenance needs and ADA compliance requirements across Spa, Art, and Celebrations spaces.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Collaborate with Fleet Operations and Technical teams to prioritize and execute shipboard capital projects on schedule and within budget.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Digital Merchandising, Guest Communication &amp; Pre-Cruise Sales</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Periodically review and optimize online merchandising across primary and secondary booking flows for Spa, Art, and Celebrations.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Collaborate with Digital, Marketing, and Creative Services to develop OBR materials supporting guest communication and pre-cruise sales strategies.&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Leverage data insights to evaluate channel effectiveness and recommend adjustments to pre-cruise conversion tactics.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(36, 36, 36); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Knowledge &amp; Skills:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Scope: This role operates at a manager level with fleet-wide responsibility spanning both the Holland America Line and Seabourn fleets. The position has direct impact on shore-side strategy and onboard execution for three major concession verticals — Spa, Art, and Celebrations — and requires active collaboration with both shoreside and shipboard personnel. The scope encompasses vendor oversight, financial accountability, digital merchandising, capital project coordination, and cross-functional partnerships across departments including Finance, Fleet Operations, Digital, Marketing, and Creative Services.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Problem Solving: The role requires sophisticated analytical thinking to diagnose performance gaps across geographically dispersed fleet operations, interpret revenue and satisfaction data from multiple sources, and develop solutions that balance vendor, brand, and guest experience objectives simultaneously. The manager must exercise independent judgment in navigating complex, multi-stakeholder situations — including vendor disputes, operational disruptions, and shifting business priorities — often with limited precedent and compressed timelines.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Impact: This role directly influences onboard revenue contribution from three significant business divisions across a combined fleet. Analytical outputs, vendor governance decisions, and strategic recommendations made in this role affect guest satisfaction scores, annual budget attainment, and multi-year program direction for both HAL and SBN brands. The role's engagement with Executive Leadership reporting elevates its visibility and impact on senior decision-making.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Leadership: The manager must be a self-starter capable of working independently while demonstrating strong cross-functional influence without direct authority. This role requires the ability to align diverse internal teams and external vendor partners around shared goals, manage multiple concurrent projects and stakeholders, and maintain clear, proactive communication with OBR leadership on changing priorities. Polished personal presentation — representative of a premium cruise line and its business partners — is required both online and in person.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Requirements</strong>&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Bachelor's Degree required; discipline in Business, Sales, Marketing, Travel, or Hospitality preferred</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Master's Degree or MBA preferred but not required</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Knowledge of cruise line operations and/or shipboard revenue operations preferred.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Relevant professional certifications in revenue management, project management, or hospitality a plus</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Minimum 5 years of management experience overseeing revenue generation, ideally within the cruise or hospitality industry</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated ability to analyze data, utilize resources appropriately, and effectively report on results in written and oral formats</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Proven experience managing third-party commercial partners and vendor relationships with accountability for performance outcomes</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Experience contributing to annual planning, forecasting, and budget processes</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Proven success overseeing multiple concurrent projects and stakeholders across cross-functional teams</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Experience with Capex coordination, drydock project planning, or lifecycle management in a hospitality or fleet environment a plus</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Prior exposure to Spa, Art, or Celebrations program management in a shipboard or luxury hospitality context a significant advantage</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Excellent interpersonal and collaboration skills; able to work effectively with shipboard and shoreside leadership and key stakeholders</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Travel:</u> Less than 25% with shipboard travel likely</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Work Conditions:</u> Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Physical Demands:</u> Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">This position is classified as “in-office.”&nbsp; As an in-office role, it requires employees to work from Holland America Line's office in Miami, FL Monday through Thursday each week.&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>What You Can Expect</strong>&nbsp;&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Cruise and Travel Privileges for You and Your Family&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Health Benefits&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">401(k)&nbsp;&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Employee Stock Purchase Plan&nbsp;&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Training &amp; Professional Development&nbsp;</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Tuition &amp; Professional Certification Reimbursement&nbsp;</span></span></p><p>&nbsp;</p></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">&nbsp;</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Our Culture…Stronger Together</strong>&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Our highest responsibility and top priority&nbsp;is&nbsp;compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.&nbsp;&nbsp;Please visit our site to learn more about our Culture Essentials, Corporate Vision&nbsp;Statement&nbsp;and our Core Values at:<strong>&nbsp;</strong></span></span><a href=\"https://www.hollandamerica.com/en_US/our-company/mission-values.html\" target=\"_blank\"><span style=\"color: windowtext; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; text-decoration: none;\"><strong>https://www.hollandamerica.com/en_US/our-company/mission-values.html</strong></span></span></a><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Holland America&nbsp;is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws,&nbsp;regulations&nbsp;and ordinances.&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Americans with Disabilities Act (ADA)</strong>&nbsp;&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Holland America will provide reasonable accommodations with the application process, upon your request, as&nbsp;required&nbsp;to&nbsp;comply with&nbsp;applicable laws.&nbsp;&nbsp;If you have a disability and require&nbsp;assistance&nbsp;in this application process, please contact&nbsp;</span></span><a href=\"mailto:[email protected]\" target=\"_blank\"><span style=\"color: blue; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">[email protected]</span></span></a><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span><br><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>#HAL</strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>#LI-Hybrid</strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>#LI-SF1</strong></span></span></p>",
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