Home › Companies › Hdbt Fa Us2 Oraclecloud Com CX 1 › Guest Experience Manager
Guest Experience Manager
Hdbt Fa Us2 Oraclecloud Com CX 1 · Las Vegas, NV, United States · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hdbt Fa Us2 Oraclecloud Com CX 1 |
| Title | Guest Experience Manager |
| Normalized title | - |
| Department / team | Flight Operations |
| Location | Las Vegas, NV, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-13 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hdbt Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Las Vegas. | Open |
| Department jobs | Active postings in Flight Operations. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hdbt Fa Us2 Oraclecloud Com CX 1 |
| Source | 7fa4bb2e-ec1f-49f2-80e1-8c85a5e766ee |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
As a Guest Experience Manager at one of the world’s leading hospitality brands in private aviation, you play a vital role in delivering an exceptional, personalized service to every guest and resident of our private aviation terminal. You’ll lead a high-performing Guest Experience Team, ensuring each interaction reflects warmth, professionalism, and the elevated service our guests expect.
More than a manager, you’re a hospitality ambassador , overseeing daily guest interactions, promoting Signature Aviation’s premium services, and creating lasting impressions that define a world-class air travel experience. With your deep knowledge of our offerings and strong leadership presence, you’ll set the tone for every arrival, departure, and moment in between – making every second exceptional.
This role is both strategic and hands-on. At times, you'll step into frontline service responsibilities alongside your team, all while navigating a flexible schedule that may include evenings, weekends, and holidays. You’ll work both indoors and outdoors in a dynamic environment around active aircraft and ground service equipment.
If you're passionate about hospitality, thrive in fast-paced luxury settings, and lead by example, this is your runway to something remarkable.
Responsibilities
(Other duties may be assigned)
Provide day-to-day leadership and manage the performance of the PAT’s Guest Experience Team to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed. Interview, onboard, train, and manage team members ensuring their engagement and development. Schedule, coordinate and assign duties to qualified Guest Experience team members. Conduct shift and team member meetings and manage special events. Provide on-the-job training and assistance to Guest Experience team members. Serve as a resource on all guest service matters and as an escalation point for guest inquiries and billing issues. Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the PAT, other Company departments, and external parties. Provide oversight and coordination of guest reservations to ensure seamless guest logistics. Accurately process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping. Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests. Establish relationships with local hotels, restaurants, health clubs, etc. to obtain discounted rates for guests as applicable. Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested. Provide onsite business development support and relationship management with residents. Ensure amenities are stocked in guest areas and that lobby, pilot facing spaces, and restrooms are clean and free of debris. Promote and sell the Company’s services and products to aircraft passengers and crew. Conduct accident/injury investigations to determine root causes, including all reporting involved with the incident. May act as company liaison in matters related to the airport community. Assist and/or manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested. Manage inventory of base supplies, uniforms, and equipment complying with company procurement and expensing procedures. Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job. Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Follow emergency response procedures during critical events. Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport. Create accurate records pertaining to time worked by team members and activities and services performed. May be responsible for payroll oversight and compliance. Use the Company contact management system to review, capture, and update guest preferences to provide a more personalized service experience.
Qualifications
Minimum Education and/or Experience:
Bachelor’s degree or equivalent experience. Four (4) years or more of related customer service experience is preferred. Minimum of 18 years of age. Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. Must be legally authorized to work in the jurisdiction of employment. Must possess a valid state driver’s license.
Additional essential knowledge and skills:
Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others. Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred. Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals and write routine reports and correspondence. Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, and fractions). Communication Skills: Able to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries. Critical Thinking / Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests. Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting. Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft tools (Word, Excel, PowerPoint, Outlook) and ability to learn company software. Task Management: Excellent time management and organizational skills. Ability to successfully and timely complete Signature’s training programs.
Company
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
Full job record
| Job ID | f5cab589d92529ab97b21d4d9d74da2d9fe595c6 |
| Org ID | 731d8848-93c7-443a-ad64-339b31063c76 |
| Source ID | 7fa4bb2e-ec1f-49f2-80e1-8c85a5e766ee |
| Board ID | 7fa4bb2e-ec1f-49f2-80e1-8c85a5e766ee |
| Provider | oracle_hcm |
| Provider Job Key | 16462 |
| Title | Guest Experience Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Las Vegas, NV, United States |
| Department | Flight Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | NV |
| City | Las Vegas |
| Salary Raw | Description As a Guest Experience Manager at one of the world’s leading hospitality brands in private aviation, you play a vital role in delivering an exceptional, personalized service to every guest and resident of our private aviation terminal. You’ll lead a high-performing Guest Experience Team, ensuring each interaction reflects warmth, professionalism, and the elevated service our guests expect. More than a manager, you’re a hospitality ambassador , overseeing daily guest interactions, promoting Signature Aviation’s premium services, and creating lasting impressions that define a world-class air travel experience. With your deep knowledge of our offerings and strong leadership presence, you’ll set the tone for every arrival, departure, and moment in between – making every second exceptional. This role is both strategic and hands-on. At times, you'll step into frontline service responsibilities alongside your team, all while navigating a flexible schedule that may include evenings, weekends, and holidays. You’ll work both indoors and outdoors in a dynamic environment around active aircraft and ground service equipment. If you're passionate about hospitality, thrive in fast-paced luxury settings, and lead by example, this is your runway to something remarkable. Responsibilities (Other duties may be assigned) Provide day-to-day leadership and manage the performance of the PAT’s Guest Experience Team to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed. Interview, onboard, train, and manage team members ensuring their engagement and development. Schedule, coordinate and assign duties to qualified Guest Experience team members. Conduct shift and team member meetings and manage special events. Provide on-the-job training and assistance to Guest Experience team members. Serve as a resource on all guest service matters and as an escalation point for guest inquiries and billing issues. Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the PAT, other Company departments, and external parties. Provide oversight and coordination of guest reservations to ensure seamless guest logistics. Accurately process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping. Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests. Establish relationships with local hotels, restaurants, health clubs, etc. to obtain discounted rates for guests as applicable. Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested. Provide onsite business development support and relationship management with residents. Ensure amenities are stocked in guest areas and that lobby, pilot facing spaces, and restrooms are clean and free of debris. Promote and sell the Company’s services and products to aircraft passengers and crew. Conduct accident/injury investigations to determine root causes, including all reporting involved with the incident. May act as company liaison in matters related to the airport community. Assist and/or manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested. Manage inventory of base supplies, uniforms, and equipment complying with company procurement and expensing procedures. Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job. Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Follow emergency response procedures during critical events. Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport. Create accurate records pertaining to time worked by team members and activities and services performed. May be responsible for payroll oversight and compliance. Use the Company contact management system to review, capture, and update guest preferences to provide a more personalized service experience. Qualifications Minimum Education and/or Experience: Bachelor’s degree or equivalent experience. Four (4) years or more of related customer service experience is preferred. Minimum of 18 years of age. Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. Must be legally authorized to work in the jurisdiction of employment. Must possess a valid state driver’s license. Additional essential knowledge and skills: Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others. Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred. Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals and write routine reports and correspondence. Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, and fractions). Communication Skills: Able to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries. Critical Thinking / Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests. Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting. Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft tools (Word, Excel, PowerPoint, Outlook) and ability to learn company software. Task Management: Excellent time management and organizational skills. Ability to successfully and timely complete Signature’s training programs. Company With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits: Medical/prescription drug, dental, and vision Insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Paid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://hdbt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16462 |
| Apply URL | https://hdbt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16462 |
| First Seen At | 2026-05-31 18:03:19Z |
| Last Seen At | 2026-06-04 10:52:13Z |
| Last Checked At | 2026-06-04 10:52:13Z |
| Last Changed At | 2026-05-31 18:03:19Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 22:44:37Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdbt.fa.us2.oraclecloud.com|CX_1/date=2026-06-04/2026-06-04T10-51-54-731Z-ef7af37192d980ff33c2420d8eda6f38bc055a58ba2e71cbf5f57f16c538e957.json |
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"ExternalQualificationsStr": "<p><span style=\"font-size:10.0pt;\"><strong>Minimum Education and/or Experience:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\">Bachelor’s degree or equivalent experience.</span></li><li><span style=\"font-size:10.0pt;\">Four (4) years or more of related customer service experience is preferred.</span></li><li><span style=\"font-size:10.0pt;\">Minimum of 18 years of age.</span></li><li><span style=\"font-size:10.0pt;\">Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.</span></li><li><span style=\"font-size:10.0pt;\">Must be legally authorized to work in the jurisdiction of employment.</span></li><li><span style=\"font-size:10.0pt;\">Must possess a valid state driver’s license. </span></li></ul><p style=\"margin-left:.25in;\"> </p><p><span style=\"font-size:10.0pt;\"><strong>Additional essential knowledge and skills:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\"><strong>Leadership Skills: </strong>Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Hospitality Skills: </strong>Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Language Skills: </strong>Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.<strong> </strong>Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals and write routine reports and correspondence.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Math Skills: </strong>Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, and fractions).</span></li><li><span style=\"font-size:10.0pt;\"><strong>Communication Skills: </strong>Able to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Critical Thinking / Reasoning Ability: </strong>Ability </span><span style=\"color:black;font-size:10.0pt;\">to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Interpersonal Skills:</strong> Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.<strong> </strong></span></li><li><span style=\"font-size:10.0pt;\"><strong>Multitasking:</strong> Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Computer Skills:</strong> Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft tools (Word, Excel, PowerPoint, Outlook) and ability to learn company software. </span></li><li><span style=\"font-size:10.0pt;\"><strong>Task Management:</strong> Excellent time management and organizational skills. Ability to successfully and timely complete Signature’s training programs.</span></li></ul>",
"InternalQualificationsStr": "<p><span style=\"font-size:10.0pt;\"><strong>Minimum Education and/or Experience:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\">Bachelor’s degree or equivalent experience.</span></li><li><span style=\"font-size:10.0pt;\">Four (4) years or more of related customer service experience is preferred.</span></li><li><span style=\"font-size:10.0pt;\">Minimum of 18 years of age.</span></li><li><span style=\"font-size:10.0pt;\">Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.</span></li><li><span style=\"font-size:10.0pt;\">Must be legally authorized to work in the jurisdiction of employment.</span></li><li><span style=\"font-size:10.0pt;\">Must possess a valid state driver’s license. </span></li></ul><p style=\"margin-left:.25in;\"> </p><p><span style=\"font-size:10.0pt;\"><strong>Additional essential knowledge and skills:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\"><strong>Leadership Skills: </strong>Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Hospitality Skills: </strong>Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Language Skills: </strong>Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.<strong> </strong>Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals and write routine reports and correspondence.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Math Skills: </strong>Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, and fractions).</span></li><li><span style=\"font-size:10.0pt;\"><strong>Communication Skills: </strong>Able to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Critical Thinking / Reasoning Ability: </strong>Ability </span><span style=\"color:black;font-size:10.0pt;\">to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Interpersonal Skills:</strong> Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.<strong> </strong></span></li><li><span style=\"font-size:10.0pt;\"><strong>Multitasking:</strong> Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Computer Skills:</strong> Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft tools (Word, Excel, PowerPoint, Outlook) and ability to learn company software. </span></li><li><span style=\"font-size:10.0pt;\"><strong>Task Management:</strong> Excellent time management and organizational skills. Ability to successfully and timely complete Signature’s training programs.</span></li></ul>",
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"ExternalResponsibilitiesStr": "<p><span style=\"font-size:10.0pt;\"> <i>(Other duties may be assigned)</i></span></p><ul><li><span style=\"font-size:10.0pt;\">Provide day-to-day leadership and manage the performance of the PAT’s Guest Experience Team to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Interview, onboard, train, and manage team members ensuring their engagement and development.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Schedule, coordinate and assign duties to qualified Guest Experience team members. Conduct shift and team member meetings and manage special events.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Provide on-the-job training and assistance to Guest Experience team members. </span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Serve as a resource on all guest service matters and as an escalation point for guest inquiries and billing issues. </span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the PAT, other Company departments, and external parties.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Provide oversight and coordination of guest reservations to ensure seamless guest logistics.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Accurately process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping.</span></li><li><span style=\"font-size:10.0pt;\">Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests.</span></li><li><span style=\"color:black;font-size:10.0pt;\">Establish relationships with local hotels, restaurants, health clubs, etc. to obtain discounted rates for guests as applicable.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.</span></li><li><span style=\"color:black;font-size:10.0pt;\">Provide onsite business development support and relationship management with residents.</span></li><li><span style=\"font-size:10.0pt;\">Ensure amenities are stocked in guest areas and that lobby, pilot facing spaces, and restrooms are clean and free of debris.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Promote and sell the Company’s services and products to aircraft passengers and crew. </span></li><li><span style=\"color:black;font-size:10.0pt;\">Conduct accident/injury investigations to determine root causes, including all reporting involved with the incident.</span></li><li><span style=\"color:black;font-size:10.0pt;\">May act as company liaison in matters related to the airport community.</span></li><li><span style=\"font-size:10.0pt;\">Assist and/or manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.</span></li><li><span style=\"font-size:10.0pt;\">Manage inventory of base supplies, uniforms, and equipment complying with company procurement and expensing procedures.</span></li><li><span style=\"font-size:10.0pt;\">Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.</span></li><li><span style=\"font-size:10.0pt;\">Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. </span></li><li><span style=\"font-size:10.0pt;\">Follow emergency response procedures during critical events.</span></li><li><span style=\"font-size:10.0pt;\">Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.</span></li><li><span style=\"font-size:10.0pt;\">Create accurate records pertaining to time worked by team members and activities and services performed. May be responsible for payroll oversight and compliance.</span></li><li><span style=\"font-size:10.0pt;\">Use the Company contact management system to review, capture, and update guest preferences to provide a more personalized service experience.</span></li></ul>",
"InternalResponsibilitiesStr": "<p><span style=\"font-size:10.0pt;\"> <i>(Other duties may be assigned)</i></span></p><ul><li><span style=\"font-size:10.0pt;\">Provide day-to-day leadership and manage the performance of the PAT’s Guest Experience Team to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Interview, onboard, train, and manage team members ensuring their engagement and development.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Schedule, coordinate and assign duties to qualified Guest Experience team members. Conduct shift and team member meetings and manage special events.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Provide on-the-job training and assistance to Guest Experience team members. </span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Serve as a resource on all guest service matters and as an escalation point for guest inquiries and billing issues. </span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the PAT, other Company departments, and external parties.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Provide oversight and coordination of guest reservations to ensure seamless guest logistics.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Accurately process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping.</span></li><li><span style=\"font-size:10.0pt;\">Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests.</span></li><li><span style=\"color:black;font-size:10.0pt;\">Establish relationships with local hotels, restaurants, health clubs, etc. to obtain discounted rates for guests as applicable.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.</span></li><li><span style=\"color:black;font-size:10.0pt;\">Provide onsite business development support and relationship management with residents.</span></li><li><span style=\"font-size:10.0pt;\">Ensure amenities are stocked in guest areas and that lobby, pilot facing spaces, and restrooms are clean and free of debris.</span></li><li><span style=\"font-family:"Calibri",sans-serif;\">Promote and sell the Company’s services and products to aircraft passengers and crew. </span></li><li><span style=\"color:black;font-size:10.0pt;\">Conduct accident/injury investigations to determine root causes, including all reporting involved with the incident.</span></li><li><span style=\"color:black;font-size:10.0pt;\">May act as company liaison in matters related to the airport community.</span></li><li><span style=\"font-size:10.0pt;\">Assist and/or manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.</span></li><li><span style=\"font-size:10.0pt;\">Manage inventory of base supplies, uniforms, and equipment complying with company procurement and expensing procedures.</span></li><li><span style=\"font-size:10.0pt;\">Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.</span></li><li><span style=\"font-size:10.0pt;\">Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. </span></li><li><span style=\"font-size:10.0pt;\">Follow emergency response procedures during critical events.</span></li><li><span style=\"font-size:10.0pt;\">Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.</span></li><li><span style=\"font-size:10.0pt;\">Create accurate records pertaining to time worked by team members and activities and services performed. May be responsible for payroll oversight and compliance.</span></li><li><span style=\"font-size:10.0pt;\">Use the Company contact management system to review, capture, and update guest preferences to provide a more personalized service experience.</span></li></ul>",
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