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HomeCompaniesAA674B442E9B6A1284BD7F78CB0C3E73Specialist, R1 Help Desk Support

Specialist, R1 Help Desk Support

AA674B442E9B6A1284BD7F78CB0C3E73 · FL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA · Active · Paycom ATS

Job facts

FieldValue
CompanyAA674B442E9B6A1284BD7F78CB0C3E73
TitleSpecialist, R1 Help Desk Support
Normalized title-
Department / teamSupport Service (Customer Service)
LocationAventura, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-02-09 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from AA674B442E9B6A1284BD7F78CB0C3E73.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Aventura.Open
Department jobsActive postings in Support Service (Customer Service).Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAA674B442E9B6A1284BD7F78CB0C3E73
Sourcec9dc5164-4e0d-4708-bc41-05e131b3795f
ATS providerPaycom ATS

Description

Description ReturnPro is looking for a team-oriented, driven, and energetic Help Desk Specialist. The Help Desk Specialist will be a primary liaison between our clients and our development teams. The Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also be responsible for documenting issues and feature requests through Slack and ticketing software while maintaining communication to our development team and the client about those requests. Primary Responsibilities/Essential Functions This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Act as the primary point of contact between clients and development team Collaborate with implementation team and clients to train and support users Assist clients with setup, configuration, and troubleshooting of programs Assist SOP team in providing best practices for processes Creating and maintaining Tickets for software bugs, tasks, and feature requests Ensuring that support SLAs are met with clients Qualifications A minimum of 2 years of professional work experience in a software applications industry Demonstrate strong oral and written communication skills including the ability to communicate technical information to both technical and non-technical audiences Ability to manage client communication via multiple channels such as Outlook, Slack, and phone Ability to manage time and energy for efficient support Ability to learn and understand our proprietary in-depth software Ability to be adaptable and effectively handle changes in priorities and assignments Must be detail oriented and adhere to processes Ability to take issues and troubleshoot effectively Strong Critical Thinking skills required Strong working knowledge of Excel preferred Previous experience in an operations or logistics environment is a plus Experience with Jira Service Desk or similar ITSM preferred Ability to succeed in a team environment Must be self-motivated, organized, and able to take initiative Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions.

Full job record

Job IDf5bce6476d560fba029e53b31d6bc7ebe88d4949
Org ID21605a73-5734-46cd-895f-c42c39564686
Source IDc9dc5164-4e0d-4708-bc41-05e131b3795f
Board IDc9dc5164-4e0d-4708-bc41-05e131b3795f
Providerpaycom
Provider Job Key292102
TitleSpecialist, R1 Help Desk Support
Normalized Title
Statusactive
Activeyes
Location TextFL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA
DepartmentSupport Service (Customer Service)
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionFL
CityAventura
Salary RawDescription ReturnPro is looking for a team-oriented, driven, and energetic Help Desk Specialist. The Help Desk Specialist will be a primary liaison between our clients and our development teams. The Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also be responsible for documenting issues and feature requests through Slack and ticketing software while maintaining communication to our development team and the client about those requests. Primary Responsibilities/Essential Functions This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Act as the primary point of contact between clients and development team Collaborate with implementation team and clients to train and support users Assist clients with setup, configuration, and troubleshooting of programs Assist SOP team in providing best practices for processes Creating and maintaining Tickets for software bugs, tasks, and feature requests Ensuring that support SLAs are met with clients Qualifications A minimum of 2 years of professional work experience in a software applications industry Demonstrate strong oral and written communication skills including the ability to communicate technical information to both technical and non-technical audiences Ability to manage client communication via multiple channels such as Outlook, Slack, and phone Ability to manage time and energy for efficient support Ability to learn and understand our proprietary in-depth software Ability to be adaptable and effectively handle changes in priorities and assignments Must be detail oriented and adhere to processes Ability to take issues and troubleshoot effectively Strong Critical Thinking skills required Strong working knowledge of Excel preferred Previous experience in an operations or logistics environment is a plus Experience with Jira Service Desk or similar ITSM preferred Ability to succeed in a team environment Must be self-motivated, organized, and able to take initiative Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=292102&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=292102&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73
First Seen At2026-05-31 19:07:40Z
Last Seen At2026-06-06 09:57:14Z
Last Checked At2026-06-06 09:57:14Z
Last Changed At2026-05-31 19:07:40Z
Inactive At
Source Posted At2026-02-09 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=AA674B442E9B6A1284BD7F78CB0C3E73/date=2026-06-06/2026-06-06T09-57-12-108Z-86a6910012875f69b8cad8ec2dedfbc395f291d161aa5dd463bbb37524811c38.json
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style=\"line-height:130%\">Ability to manage client communication via multiple channels such as Outlook, Slack, and phone</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to manage time and energy for efficient support </span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to learn and understand our proprietary in-depth software</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to be adaptable and effectively handle changes in priorities and assignments</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Must be detail oriented and adhere to processes</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to take issues and troubleshoot effectively </span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Strong Critical Thinking skills required</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Strong working knowledge of Excel preferred</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Previous experience in an operations or logistics environment is a plus</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Experience with Jira Service Desk or similar ITSM preferred</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to succeed in a team environment</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Must be self-motivated, organized, and able to take initiative</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left: 8px;\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Qualified candidates will align with ReturnPro&rsquo;s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions.</span></span></span></p>\r\n\t</li>\r\n</ul>\r\n",
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    "description": "ReturnPro is looking for a team-oriented, driven, and energetic Help Desk Specialist. The Help Desk Specialist will be a primary liaison between our c...",
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