Home › Companies › AA674B442E9B6A1284BD7F78CB0C3E73 › Specialist, R1 Help Desk Support
Specialist, R1 Help Desk Support
AA674B442E9B6A1284BD7F78CB0C3E73 · FL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | AA674B442E9B6A1284BD7F78CB0C3E73 |
| Title | Specialist, R1 Help Desk Support |
| Normalized title | - |
| Department / team | Support Service (Customer Service) |
| Location | Aventura, FL, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-02-09 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from AA674B442E9B6A1284BD7F78CB0C3E73. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Aventura. | Open |
| Department jobs | Active postings in Support Service (Customer Service). | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | AA674B442E9B6A1284BD7F78CB0C3E73 |
| Source | c9dc5164-4e0d-4708-bc41-05e131b3795f |
| ATS provider | Paycom ATS |
Description
Description
ReturnPro is looking for a team-oriented, driven, and energetic Help Desk Specialist. The Help Desk Specialist will be a primary liaison between our clients and our development teams. The Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also be responsible for documenting issues and feature requests through Slack and ticketing software while maintaining communication to our development team and the client about those requests.
Primary Responsibilities/Essential Functions
This job description in no way states or implies that these are the only duties to be performed by the
teammate occupying this position.
Act as the primary point of contact between clients and development team
Collaborate with implementation team and clients to train and support users
Assist clients with setup, configuration, and troubleshooting of programs
Assist SOP team in providing best practices for processes
Creating and maintaining Tickets for software bugs, tasks, and feature requests
Ensuring that support SLAs are met with clients
Qualifications
A minimum of 2 years of professional work experience in a software applications industry
Demonstrate strong oral and written communication skills including the ability to communicate technical information to both technical and non-technical audiences
Ability to manage client communication via multiple channels such as Outlook, Slack, and phone
Ability to manage time and energy for efficient support
Ability to learn and understand our proprietary in-depth software
Ability to be adaptable and effectively handle changes in priorities and assignments
Must be detail oriented and adhere to processes
Ability to take issues and troubleshoot effectively
Strong Critical Thinking skills required
Strong working knowledge of Excel preferred
Previous experience in an operations or logistics environment is a plus
Experience with Jira Service Desk or similar ITSM preferred
Ability to succeed in a team environment
Must be self-motivated, organized, and able to take initiative
Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions.
Full job record
| Job ID | f5bce6476d560fba029e53b31d6bc7ebe88d4949 |
| Org ID | 21605a73-5734-46cd-895f-c42c39564686 |
| Source ID | c9dc5164-4e0d-4708-bc41-05e131b3795f |
| Board ID | c9dc5164-4e0d-4708-bc41-05e131b3795f |
| Provider | paycom |
| Provider Job Key | 292102 |
| Title | Specialist, R1 Help Desk Support |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | FL Miami - Aventura, FL 33180; 21500 Biscayne Blvd, Aventura, FL, 33180, USA |
| Department | Support Service (Customer Service) |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Aventura |
| Salary Raw | Description ReturnPro is looking for a team-oriented, driven, and energetic Help Desk Specialist. The Help Desk Specialist will be a primary liaison between our clients and our development teams. The Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also be responsible for documenting issues and feature requests through Slack and ticketing software while maintaining communication to our development team and the client about those requests. Primary Responsibilities/Essential Functions This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Act as the primary point of contact between clients and development team Collaborate with implementation team and clients to train and support users Assist clients with setup, configuration, and troubleshooting of programs Assist SOP team in providing best practices for processes Creating and maintaining Tickets for software bugs, tasks, and feature requests Ensuring that support SLAs are met with clients Qualifications A minimum of 2 years of professional work experience in a software applications industry Demonstrate strong oral and written communication skills including the ability to communicate technical information to both technical and non-technical audiences Ability to manage client communication via multiple channels such as Outlook, Slack, and phone Ability to manage time and energy for efficient support Ability to learn and understand our proprietary in-depth software Ability to be adaptable and effectively handle changes in priorities and assignments Must be detail oriented and adhere to processes Ability to take issues and troubleshoot effectively Strong Critical Thinking skills required Strong working knowledge of Excel preferred Previous experience in an operations or logistics environment is a plus Experience with Jira Service Desk or similar ITSM preferred Ability to succeed in a team environment Must be self-motivated, organized, and able to take initiative Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=292102&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=292102&clientkey=AA674B442E9B6A1284BD7F78CB0C3E73 |
| First Seen At | 2026-05-31 19:07:40Z |
| Last Seen At | 2026-06-06 09:57:14Z |
| Last Checked At | 2026-06-06 09:57:14Z |
| Last Changed At | 2026-05-31 19:07:40Z |
| Inactive At | — |
| Source Posted At | 2026-02-09 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=AA674B442E9B6A1284BD7F78CB0C3E73/date=2026-06-06/2026-06-06T09-57-12-108Z-86a6910012875f69b8cad8ec2dedfbc395f291d161aa5dd463bbb37524811c38.json |
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"qualifications": "<ul>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">A minimum of 2 years of professional work experience in a software applications industry</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Demonstrate strong oral and written communication skills including the ability to communicate technical information to both technical and non-technical audiences</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to manage client communication via multiple channels such as Outlook, Slack, and phone</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to manage time and energy for efficient support </span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to learn and understand our proprietary in-depth software</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to be adaptable and effectively handle changes in priorities and assignments</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Must be detail oriented and adhere to processes</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to take issues and troubleshoot effectively </span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Strong Critical Thinking skills required</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Strong working knowledge of Excel preferred</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Previous experience in an operations or logistics environment is a plus</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Experience with Jira Service Desk or similar ITSM preferred</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Ability to succeed in a team environment</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left:8px\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\">Must be self-motivated, organized, and able to take initiative</span></span></span></span></p>\r\n\t</li>\r\n\t<li style=\"margin-left: 8px;\">\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions.</span></span></span></p>\r\n\t</li>\r\n</ul>\r\n",
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"jobTitle": "Specialist, R1 Help Desk Support",
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"description": "ReturnPro is looking for a team-oriented, driven, and energetic Help Desk Specialist. The Help Desk Specialist will be a primary liaison between our c...",
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