Senior Site Reliability Engineer

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">Who We’re Looking For</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">We don’t bring people in to run playbooks. <span style=\"font-style: italic\">We hire people</span> <span style=\"font-style: italic\">who want to rewrite them</span>. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What is ScalePad</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Our mission: help <span style=\"font-weight: bold\">MSPs evolve into MVPs (their clients’ most valuable partner)</span>. Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.<br>Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">About the role</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">We’re looking for a Senior Site Reliability Engineer (SRE) to help strengthen and scale our multi-cloud platform and developer experience. This is a hands-on senior individual contributor role for an engineer who enjoys solving complex infrastructure challenges, improving reliability, and helping teams ship and operate software more effectively.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">You’ll work closely with engineering leadership and alongside SREs across product domains. Reliability, infrastructure as code, internal tooling, and developer productivity will all be part of your day-to-day focus. You’ll spend your time building, operating, and improving the systems that engineering teams rely on while contributing to best practices and operational excellence across the organization.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What you’ll do</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Get ready to go beyond order-taking. Your strategic responsibilities include:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Platform and Infrastructure</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Operate production infrastructure across AWS and Azure, including networking, IAM, and cost</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Build and operate Terraform modules and state at scale, keeping our infrastructure as code clean and reviewable</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Run Kubernetes in production: upgrades, scaling, troubleshooting, and platform improvements</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Operate and improve CI/CD pipelines that the entire engineering org depends on</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Reliability &amp; Operational Excellence</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Operationalize SLO/SLI frameworks and observability practices alongside the SRE team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Drive incident response practice, on-call tooling, and incident review follow-through</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Reduce operational toil through automation across secret rotation, access management, and environment provisioning</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Contribute to capacity planning, disaster recovery, and resilience work across critical systems</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Developer Experience &amp; Technical Influence</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Build and maintain internal developer tooling that removes friction across engineering</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Lead rollouts of AI-native tooling for code review, testing, and engineering productivity, e.g., CodeRabbit, Copilot-class assistants, and internal AI workflows</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Own migrations and consolidation of internal platforms such as Jira, Confluence, ticketing, and documentation systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Partner with engineering and product leadership to identify and remove the biggest DX bottlenecks, and align infrastructure and reliability investments with business goals</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Mentor engineers and technical leads, fostering growth and knowledge-sharing within the organization</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Lead post-mortems and continuous improvement initiatives to strengthen reliability practices</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Innovation &amp; Continuous Improvement</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Evaluate and introduce new technologies, tools, and approaches to improve scalability and efficiency</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Drive standardization and modernization efforts across infrastructure and operational practices</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Lead proof-of-concept and experimentation initiatives to validate new reliability solutions</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What we’re looking for</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Must-haves</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">5+ years of experience in software engineering, infrastructure, or related technical disciplines, with a focus on Site Reliability Engineering (SRE), DevOps, Platform Engineering, or similar roles.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Strong expertise in cloud infrastructure, distributed systems, networking, and observability practices</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience designing and operating highly available, scalable production systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Deep understanding of scripting, automation, infrastructure as code, CI/CD, and operational best practices</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience implementing SLO/SLI frameworks and reliability engineering methodologies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Incident management, troubleshooting, and on-call experience in complex production environments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Passion for mentoring engineers and improving engineering culture</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Nice to Have</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience rolling out AI tooling in an engineering organization</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience leading tooling and platform migrations such as Jira, Confluence, or observability stacks</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience with chaos engineering practices and reliability testing</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience optimizing large-scale cloud infrastructure costs</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">Perks</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Everyone’s an owner.</span> Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Support for growing families.</span> Parental leave programs are in place to support you and your family when it matters most.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Structured mentorship with builders.</span> Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Invest in your growth every year.</span> Access an annual professional development budget to level up your skills, your career, and your impact.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Set yourself up with great tools.</span> Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Modern ways of working.</span> Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Support for hybrid life.</span> Receive a monthly stipend to help you create an effective hybrid or remote work environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Well-being and time to recharge.</span> Take care of yourself with 100% employer-paid benefits.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">Before You Apply</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">This is a full-time role for those who are eligible to work in Canada. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Note on AI Use</span>: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">No recruiters, please.</span></p>",
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