Executive of Information Technology Service Delivery

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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Us</span></span></p>\n<p><span style=\"font-size: 12pt\">At APA, we are committed to cultivating a workplace founded on integrity, where team collaboration, respect, and inclusion aren't just values — they are ingrained in the way we operate every day. We believe that by embracing diverse perspectives and fostering a supportive environment, we can collectively achieve outstanding results. Our culture is designed to empower each team member to contribute their unique ideas and skills, driving innovation and excellence across all facets of our business. </span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">📩  Job Title</span>: Executive of Information Technology Service Delivery</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">📍  Location</span>: Malaysia</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">🏢  Department</span>: Technology</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">Job Summary</span></p>\n<p><br><br></p>\n\n<p><span style=\"font-size: 12pt\">The IT Service Management Coordinator supports the Manager of IT Service Delivery in the day-to-day operations of IT services, with a focus on service implementation and IT project coordination. Acting as the primary backup to the Service Delivery Manager, the role ensures continuity in service reporting and operational oversight when required.</span></p>\n<p><span style=\"font-size: 12pt\">Working closely with internal IT teams, the AI Factory, operations functions, and external vendors, the role facilitates the smooth transition of new services and systems into production, maintains accurate service data, and ensures follow-up on actions. This role also emphasises proper documentation and tracking of IT service delivery activities.</span></p>\n<p><span style=\"font-size: 12pt\">This is a developmental role suited for individuals early in their IT service management or IT delivery career who are looking to build expertise in structured ITSM practices and project coordination.</span></p>\n\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">Job Duties and Responsibilities</span></p>\n<p><br><br></p>\n\n<p><span style=\"font-size: 12pt; font-weight: bold\">Service Delivery Support</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Support the day-to-day coordination of IT service operations and service delivery activities</span></li>\n<li><span style=\"font-size: 12pt\">Assist in maintaining service performance data, dashboards, and reporting accuracy</span></li>\n<li><span style=\"font-size: 12pt\">Act as backup to the Service Delivery Manager, ensuring continuity of reporting and operations</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Service Implementation &amp; Transition</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Coordinate the implementation of new services and systems into production environments</span></li>\n<li><span style=\"font-size: 12pt\">Work with IT teams and stakeholders to ensure smooth service transitions with minimal disruption</span></li>\n<li><span style=\"font-size: 12pt\">Track implementation milestones and ensure timely completion of deliverables</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Project Coordination</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Provide administrative and coordination support for IT projects and service initiatives</span></li>\n<li><span style=\"font-size: 12pt\">Track project actions, risks, and dependencies, ensuring timely follow-up</span></li>\n<li><span style=\"font-size: 12pt\">Maintain project documentation and ensure updates are consistently recorded</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Stakeholder &amp; Vendor Coordination</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Liaise with internal IT teams, AI Factory, operations functions, and external vendors</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate meetings, updates, and communication across stakeholders</span></li>\n<li><span style=\"font-size: 12pt\">Support issue tracking and escalation where required</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Documentation &amp; Governance</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Maintain accurate and up-to-date service documentation, logs, and records</span></li>\n<li><span style=\"font-size: 12pt\">Ensure all service and project activities are properly documented and auditable</span></li>\n<li><span style=\"font-size: 12pt\">Support adherence to ITSM frameworks, processes, and governance standards</span></li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Requirements</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Education &amp; Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree in Information Technology, Computer Science, or a related field</span></li>\n<li><span style=\"font-size: 12pt\">1–3 years of experience in IT operations, service management, or project coordination (fresh graduates with relevant exposure may be considered)</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Technical &amp; Functional Skills</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Basic understanding of IT Service Management (ITSM) frameworks (e.g. ITIL)</span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with IT service operations, incident tracking, and service reporting</span></li>\n<li><span style=\"font-size: 12pt\">Exposure to project coordination or delivery environments is advantageous</span></li>\n<li><span style=\"font-size: 12pt\">Proficient in Microsoft Office (Excel, Word, PowerPoint)</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Soft Skills</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong organisational and coordination abilities</span></li>\n<li><span style=\"font-size: 12pt\">Good communication and stakeholder management skills</span></li>\n<li><span style=\"font-size: 12pt\">Attention to detail and ability to maintain accurate records</span></li>\n<li><span style=\"font-size: 12pt\">Proactive, dependable, and able to manage multiple tasks effectively</span></li>\n</ul>\n\n",
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