Vista Call Center- Patient Service Representative

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{
  "detail": {
    "url": "https://truecare.applytojob.com/apply/jobs/details/gRLPdw7Pmf?&",
    "heading": "Vista Call Center- Patient Service Representative",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://truecare.applytojob.com/apply/gRLPdw7Pmf/Vista-Call-Center-Patient-Service-Representative",
    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<img alt=\"Truecare Logo\" height=\"98\" src=\"https://assets.jazz.co/customers/customer_20241010210823_7JQSG4AJGSG7ZXYB/layout/20241014202120-TrueCare_Logo_Tagline_URL%20(1).png\" style=\"float:left;\" width=\"300\">&#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160; &#160;<img alt=\"\" height=\"100\" src=\"https://assets.jazz.co/customers/customer_20241010210823_7JQSG4AJGSG7ZXYB/layout/20241014203100-image-20241014163102-2.jpeg\" width=\"100\"><p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">At TrueCare, we believe that everyone deserves access to excellent healthcare.&#160; For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare.&#160; Joining us is just a click away.&#160; Health inside. Welcome in.<br><br>Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a <b>Patient Service Representative</b> and help make a meaningful impact in the lives of patients who need it most.<br><br><b>Your Role &amp; Impact</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The Patient Service Representative- Call Center Agent&#160; is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare&#8217;s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What We&#8217;re Looking For</b></span></span></span></p><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">High school diploma or the equivalent.&#160;&#160;&#160;&#160;&#160;&#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">A minimum of one (1) year of experience in a call center department/environment.&#160;&#160;&#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">May be required to travel between TrueCare locations therefore a valid California Driver&#8217;s License, proof of valid insurance and clean driving record required.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Why Join Us</b><br>We&#8217;re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you&#8217;ll have the opportunity to:</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide services that truly impact the community</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Grow professionally through training and development opportunities</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Work with a collaborative, supportive team</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Perks &amp; Benefits:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Competitive pay</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Generous paid time off</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Low-cost health, dental, vision &amp; life insurance</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The pay range for this role is $23 - $32.20 on an hourly basis.</span></span></span><br>&#160;<p>Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.</p>\n\n<p>TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.</p>\n\n<p> </p>",
    "description_text": "At TrueCare, we believe that everyone deserves access to excellent healthcare.  For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare.  Joining us is just a click away.  Health inside. Welcome in.\nAre you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Representative and help make a meaningful impact in the lives of patients who need it most.\n Your Role & Impact\n The Patient Service Representative- Call Center Agent  is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.\n What We’re Looking For\n High school diploma or the equivalent.\n A minimum of one (1) year of experience in a call center department/environment.\n Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.\n May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.\n Why Join Us\nWe’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to: Provide services that truly impact the community\n Grow professionally through training and development opportunities\n Work with a collaborative, supportive team\n Perks & Benefits: Competitive pay\n Generous paid time off\n Low-cost health, dental, vision & life insurance\n The pay range for this role is $23 - $32.20 on an hourly basis.\n  Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.\n TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.",
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