IT Support Specialist

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    "datePosted": "2026-02-04",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale nationally with a remote-first workforce, our internal technology and systems are critical to keeping teams productive, secure, and connected.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We operate in a fast-paced environment where reliability, responsiveness, and operational discipline matter.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are seeking an IT Support Specialist to provide end-to-end technology support across the firm. This is a hybrid IT role combining frontline end-user support with elevated system and access administration responsibilities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You will support a remote workforce, troubleshoot technical issues via remote access, manage user onboarding and offboarding, and administer access across Google Workspace and the firm’s core business systems. This role requires strong technical fundamentals, attention to security and compliance, and the ability to work independently.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">End-User Support &amp; Troubleshooting</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide responsive remote IT support to employees across the firm.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Diagnose and resolve hardware, software, and connectivity issues.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Remotely access user computers to troubleshoot and resolve issues efficiently.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage and resolve support tickets through to completion, escalating when necessary.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Onboarding, Offboarding &amp; Access Management</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provision and deprovision user accounts across systems.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support employee onboarding by setting up accounts, permissions, and system access.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support employee offboarding by promptly removing access and securing accounts.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate closely with HR and Operations to ensure accurate and timely access changes.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Systems &amp; Application Administration</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Administer and support core systems, including: Google Workspace (user accounts, groups, permissions, security settings), RingCentral, HubSpot, BambooHR, Filevine, Aloware, and other systems.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Troubleshoot permission issues, workflow access problems, and system errors.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain system integrity and minimize downtime.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Identity, Security &amp; Access Controls</span></p>\n<ul>\n<li>Lead the setup, configuration, and ongoing management of Okta as the firm's identity provider.</li>\n<li>Configure and maintain SAML-based single sign-on (SSO) integrations between Okta and the firm's core business applications.</li>\n<li>Build and manage Okta user groups, policies, and lifecycle workflows to support automated provisioning and deprovisioning.</li>\n<li>Manage user authentication, MFA, and access permissions.</li>\n<li>Support identity and access management workflows across the firm.</li>\n<li>Follow security best practices and least-privilege access principles to protect firm and client data.</li>\n<li>Assist with audits, access reviews, and security-related documentation.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Documentation &amp; Process Improvement</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Document common issues, resolutions, and IT procedures.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain and improve IT SOPs, onboarding checklists, and knowledge base articles.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Identify recurring problems and recommend process or system improvements.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">2+ years of experience in IT support, helpdesk, or technical operations roles.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Hands-on experience supporting remote users via remote desktop tools.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience administering Google Workspace, including users, groups, and permissions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Hands-on experience setting up, configuring, and managing Okta, including SAML SSO integrations (required).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Working knowledge of cloud-based SaaS platforms and business systems.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong troubleshooting and problem-solving skills with attention to detail.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Clear, professional communication skills and a service-oriented mindset.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to manage multiple priorities independently in a remote environment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Nice-to-Have / Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with additional identity and access management tools (Azure AD, Google IAM).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Basic understanding of networking, VPNs, and endpoint security.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience creating or maintaining IT documentation and SOPs.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must have a laptop or desktop computer with a minimum of 8GB RAM and a Core i5 processor or higher.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Internet speed of at least 10 Mbps.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must be available to work during U.S. Pacific Standard Time (PST) business hours.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must be willing to use time-tracking software to log hours.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Earn $4-$5/hour.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Full-time role (40 hours/week).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">100% remote work environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">6 paid time-off (PTO) days per year.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Opportunity to work closely with Operations and Leadership in a growing, modern law firm.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Long-term growth and stability in a high-impact IT support role.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This position is only open to candidates located in the Philippines. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.</span></p>",
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