Operations Engineer

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Job Title:</span> Operations Engineer </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Group:</span> Network Engineering </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Location:</span> Chennai, India</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About Quvia:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places.<br>The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimises for the best possible QoE for applications and end-users.<br>Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping &amp; energy.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Why Quvia?</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Founded in 2019, we are a fast-growing, Series A tech startup passionate about making connectivity experiences better for everyone.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Our industry-first solutions are already addressing major challenges for companies in the travel and transportation industries–and we’re just getting started.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">As an early-stage company’s new hires will have the opportunity to make a significant impact on our growth trajectory.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We are headquartered in the greater Miami region, with remote teams spanning the U.S., Europe and India.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><br>About the Role</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We're looking for a<span style=\"font-weight: bold\"> Operations Engineer</span> to work on the NextGen connectivity platform across platforms. This is an outstanding opportunity to help build an ambitious future for our flagship product.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What You'll Do</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Technical Support: Provide advanced-level technical support to customers experiencing complex network issues, including but not limited to routing, switching, security technologies.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Troubleshooting: Analyze and troubleshoot network-related problems reported by customers or detected through monitoring systems. Utilize advanced troubleshooting methodologies, diagnostic tools, and protocols to identify root causes and develop solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Customer Interaction: Serve as a primary point of contact for customers seeking technical assistance. Communicate effectively with customers to understand their technical issues, provide updates on troubleshooting progress, and deliver timely resolutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Escalation Management: Escalate unresolved issues to higher-level support teams or engineering teams as needed.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate with internal teams and external partners to expedite issue resolution and ensure customer satisfaction.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Knowledge Sharing: Document troubleshooting steps, solutions, and best practices for internal and external knowledge bases. Share knowledge and expertise with team members through training sessions, workshops, and technical forums.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Continuous Learning: Stay updated on industry trends, emerging technologies, and best practices in network engineering and technical support. Pursue professional development opportunities, certifications, and training to enhance technical skills and knowledge.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What You'll Need</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">4+ years of experience in network engineering, technical support, or a related field, with a focus on advanced troubleshooting and problem-solving.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Deep technical expertise in networking technologies, including TCP/IP Foundations, routing protocols (e.g., BGP, OSPF), switching technologies (e.g., VLANs, STP), network security (e.g., firewalls, VPNs).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience with network troubleshooting tools and protocols (e.g., Wireshark, SNMP, NetFlow).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and stakeholders at all levels.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Industry certifications such as CCNP, CCIE, or equivalent are highly desirable.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Preferred Qualifications</span>:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience working in a technical assistance center (TAC) or similar customer support environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Familiarity with network automation and scripting languages (e.g., Python, Perl) for task automation and tool development.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Knowledge of cloud networking technologies and architectures (e.g., AWS, Azure, GCP).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What We’ll Offer </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Collaborative and innovative work environment</span></li>\n<li><span style=\"font-size: 10pt\">Aviation, Maritime domain exposure, and business knowledge</span></li>\n<li><span style=\"font-size: 10pt\">Connectivity and Mobile networking  and business knowledge</span></li>\n<li><span style=\"font-size: 10pt\">Opportunity to work in cross-functional teams.</span></li>\n<li><span style=\"font-size: 10pt\">Enterprise Product end-to-end experience with direct customer feedback.</span></li>\n<li><span style=\"font-size: 10pt\">Performance-based bonus.</span></li>\n<li><span style=\"font-size: 10pt\">Opportunity to work across teams and organisations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. </span></p>",
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