IT Specialist

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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\"> IT Specialist <span style=\"font-size: 12pt\">- <a href=\"https://pratersflooring.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Praters, Inc.</a></span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Salary; Exempt  |  Monday - Friday; 8:00 am – 5:00 pm  |  Onsite</span></p>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"color: rgb(51, 51, 51)\">WHY PRATERS?</span></span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"color: rgb(51, 51, 51)\">Are you a Basketball Fan? So are we! Our team has</span><span style=\"color: rgb(43, 43, 43)\"> been on the cutting edge of basketball flooring for over 30 years. We specialize in full-service restoration of permanent and portable basketball courts - including manufacturing, fresh sands, state-of-the-art graphic design, painting, and more for some of the highest-profile customers in the world. Come work on the NBA, NCAA, Olympic, and Film Industry courts! We are the “ART OF THE GAME”. </span>Check out our website at <a href=\"https://www.pratersflooring.com/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.pratersflooring.com/</a></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">JOB SUMMARY:</span></p>\n<p><span style=\"font-size: 10pt\">The IT Specialist provides hands-on technical support and infrastructure management across the organization, reporting directly to the Director of Technology &amp; Design. This role is responsible for maintaining the company's IT environment, including network infrastructure, endpoint devices, cloud services, physical security systems, and internal applications, while serving as the primary internal resource for helpdesk support. The ideal candidate combines strong systems administration fundamentals with a proactive, ownership-driven mindset and works collaboratively alongside third-party partners to ensure seamless coverage of all IT infrastructure and security responsibilities.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">RESPONSIBILITIES:</span></p>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Infrastructure &amp; Networking</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage and maintain network infrastructure, including switches, routers, firewalls, Wi-Fi access points, and VLANs.</span></li>\n<li><span style=\"font-size: 10pt\">Administer IP address configurations, DNS, DHCP, and VPN environments.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain and monitor cloud infrastructure across AWS and Google Cloud environments.</span></li>\n<li><span style=\"font-size: 10pt\">Work alongside OSI to support and maintain cloud server infrastructure hosted on AWS.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure full coverage of cloud maintenance, IP configurations, and physical security systems in coordination with third-party partners.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure network uptime, performance, and redundancy across all endpoints (25–75 devices).</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Security</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Administer and maintain physical security systems, including building access controls and door codes.</span></li>\n<li><span style=\"font-size: 10pt\">Implement and enforce IT security policies, including endpoint protection, patch management, and antivirus/EDR solutions.</span></li>\n<li><span style=\"font-size: 10pt\">Monitor systems for security threats, vulnerabilities, and unauthorized access.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with user access management, permissions, and role-based access controls across all platforms.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain and document security incident response procedures.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Endpoint &amp; Asset Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serialize, track, and maintain inventory of all technology assets, including computers, laptops, monitors, and printers.</span></li>\n<li><span style=\"font-size: 10pt\">Manage equipment check-in/check-out processes and administer asset agreement documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Configure, deploy, and support Mac and Windows workstations and peripheral devices.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain hardware and software lifecycle management, including procurement recommendations.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">ERP &amp; Application Support</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Provide internal support for the Odoo ERP environment (hosted on AWS, maintained with OSI).</span></li>\n<li><span style=\"font-size: 10pt\">Troubleshoot Odoo user-facing issues and coordinate with OSI for backend resolution.</span></li>\n<li><span style=\"font-size: 10pt\">Support Google Workspace administration, including user accounts, permissions, shared drives, and email.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with Adobe product licensing and support across the organization.</span></li>\n<li><span style=\"color: rgb(20, 20, 19); font-size: 10pt\">Administer and maintain the organization's VoIP phone system, including user provisioning, call routing configuration, and troubleshooting of hardware and connectivity issues.</span><span style=\"font-size: 10pt\"> </span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Data &amp; Systems Maintenance</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Perform routine data maintenance, cleansing, and integrity audits across platforms.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain backup procedures and verify recovery processes are functioning correctly.</span></li>\n<li><span style=\"font-size: 10pt\">Document IT systems, configurations, procedures, and network topology.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Helpdesk &amp; User Support</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Operate and maintain the internal IT helpdesk ticketing system.</span></li>\n<li><span style=\"font-size: 10pt\">Triage, prioritize, and resolve hardware, software, and connectivity support tickets.</span></li>\n<li><span style=\"font-size: 10pt\">Provide responsive end-user support for technical issues across Mac and Windows environments.</span></li>\n<li><span style=\"font-size: 10pt\">Create and maintain user-facing documentation and how-to guides.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">General</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Pursue ongoing IT education through courses, webinars, and conferences to stay current with industry trends and best practices.</span></li>\n<li><span style=\"font-size: 10pt\">Protect the organization’s value by keeping information confidential.</span></li>\n<li><span style=\"font-size: 10pt\">Complete special projects upon request and other duties as assigned.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Follow all company policies, procedures, and business ethics codes.</span></li>\n</ul>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt; font-weight: bold\">REQUIREMENTS &amp; SKILLS:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Minimum 3 years of professional IT experience in a systems administration or IT support role</span></li>\n<li><span style=\"font-size: 10pt\">High School diploma/GED required</span></li>\n<li><span style=\"font-size: 10pt\">Mastery of Mac OS and Windows OS environments, configuration, troubleshooting, and administration</span></li>\n<li><span style=\"font-size: 10pt\">Mastery of command-line interfaces (Bash/Terminal and Windows CMD/PowerShell)</span></li>\n<li><span style=\"font-size: 10pt\">Proficiency in TCP/IP networking concepts: subnetting, DNS, DHCP, VLANs, firewalls, and VPNs</span></li>\n<li><span style=\"font-size: 10pt\">Experience with cloud platforms — AWS and/or Google Cloud (administration, access management, and monitoring)</span></li>\n<li><span style=\"font-size: 10pt\">Proficiency in Google Workspace administration (users, groups, Drive, Gmail, Calendar, Meet)</span></li>\n<li><span style=\"font-size: 10pt\">Experience with helpdesk or ticketing systems (e.g., Jira, Zendesk, Freshdesk, or similar)</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with endpoint management tools and antivirus/EDR solutions</span></li>\n<li><span style=\"font-size: 10pt\">Experience managing IT asset inventory, including serialization and check-in/check-out workflows</span></li>\n<li><span style=\"font-size: 10pt\">Proficiency with Adobe Creative Suite products (licensing and user-level support)</span></li>\n<li><span style=\"font-size: 10pt\">Strong analytical and troubleshooting skills across hardware, software, and network environments</span></li>\n<li><span style=\"font-size: 10pt\">Ability to manage multiple concurrent priorities with a proactive, ownership-driven mindset</span></li>\n<li><span style=\"font-size: 10pt\">Clear and effective written and verbal communication with both technical and non-technical stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">Attention to detail, especially in asset tracking, documentation, and security compliance</span></li>\n<li><span style=\"font-size: 10pt\">Adaptability and willingness to take on expanding scope as third-party responsibilities transition in-house</span></li>\n<li><span style=\"font-size: 10pt\">Collaborative approach with the ability to work alongside external partners and internal departments </span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">IT-Specific Technical Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Hands-on experience configuring and maintaining network hardware (routers, switches, access points, firewalls)</span></li>\n<li><span style=\"font-size: 10pt\">Working knowledge of physical security and access control systems (door codes, badge readers, camera systems)</span></li>\n<li><span style=\"font-size: 10pt\">Experience administering cloud-hosted application environments — AWS EC2, RDS, or equivalent</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with backup and disaster recovery planning and implementation</span></li>\n<li><span style=\"font-size: 10pt\">Ability to read and interpret network diagrams and system documentation</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of IT security best practices: patch management, least-privilege access, MFA enforcement</span></li>\n<li><span style=\"font-size: 10pt\">Experience with or ability to learn ERP platforms (Odoo experience a plus) </span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Prefered Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor's degree in Information Technology, Computer Science, or other related fields, or equivalent certification.</span></li>\n<li><span style=\"font-size: 10pt\">Understanding of ITIL or similar IT service management frameworks </span></li>\n<li><span style=\"font-size: 10pt\">Working knowledge of JavaScript, HTML, CSS, and/or Python</span></li>\n<li><span style=\"font-size: 10pt\">Experience with Google Apps Script for workflow automation</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with infrastructure-as-code tools (Terraform, AWS CloudFormation)</span></li>\n<li><span style=\"font-size: 10pt\">Experience supporting Odoo ERP environments</span></li>\n<li><span style=\"font-size: 10pt\">Scripting experience for automation of IT tasks (batch, shell, Python).</span></li>\n</ul>\n<p><span style=\"color: rgb(32, 33, 36); font-size: 10pt; font-weight: bold\">BENEFITS OFFERED:</span></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Medical, Dental, Vision, Supplemental Insurance, Paid Time Off, Paid Holidays, Retirement, and Opportunities for Advancement</span></p>",
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