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Home › Companies › 83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001 › TIER I HELP DESK

TIER I HELP DESK

83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001 · Oceanside, CA, US, Oceanside, CA · On Site · Active · $24–$26 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001
TitleTIER I HELP DESK
Normalized title-
Department / team-
LocationOceanside, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$24–$26 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-09 / 2026-06-10
Changed / last seen2026-06-21 / 2026-06-21

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Company jobsActive postings from 83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Oceanside.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001
Source639be3e8-dd7e-4968-a095-751f254ce41d
ATS providerADP Workforce Now Recruiting

Description

Requirements: Security Clearance: Must have and can maintain a Secret security clearance Location: Onsite at Camp Pendleton, CA 1-3 years of experience in the following: Responsible for being the first contact for the initial point of entry for support requests within the Support Center's 24/7 Tier 1 service desk. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request, and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations. Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfillment. Provide high-quality communication to customers at all levels, both written and verbal, that clearly explains key details of the request and steps to resolve it. Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed. Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues. Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships. Ensure tickets are logged for all support requests entering the support center. Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice. Education: High School Diploma, or equivalent Associate’s Degree, or higher, preferred Preferred Skills: Experience working on a service desk dealing with incidents and requests, preferred. Experience working with service members and DoD personnel is preferred. Independent, self-starter with the flexibility to work day, swing, and night shifts. Professionals with strong computer skills, including Microsoft Outlook, Word, and Excel. Multitaskers with great customer service skills and a strong sense of ownership. Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions. We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) About The Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference! Benefits include but are not limited to: • Tuition reimbursement • Competitive 401(k) plan • Competitive Health Benefits • 11 Paid Holidays!! • 15 PTO Days! • Veteran Hiring Preference Constellation West is proud to be an EEO/AA employer M/F/D/V

Full job record

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Org IDcee91898-b05f-4eb6-bf30-dd7b5e6cdb4f
Source ID639be3e8-dd7e-4968-a095-751f254ce41d
Board ID639be3e8-dd7e-4968-a095-751f254ce41d
Provideradp_workforcenow
Provider Job Key706979
TitleTIER I HELP DESK
Normalized Title—
Statusactive
Activeyes
Location TextOceanside, CA, US, Oceanside, CA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionCA
CityOceanside
Salary Raw24 To 26 (USD) Hourly
Salary Min24
Salary Max26
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=83f09532-d0a1-4ef8-8b8d-020d43de957b&ccId=19000101_000001&lang=en_US&type=JS&jobId=706979&jwId=9201912346501_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=83f09532-d0a1-4ef8-8b8d-020d43de957b&ccId=19000101_000001&lang=en_US&type=JS&jobId=706979&jwId=9201912346501_1
First Seen At2026-06-10 12:19:16Z
Last Seen At2026-06-21 11:54:10Z
Last Checked At2026-06-21 11:54:10Z
Last Changed At2026-06-21 11:54:10Z
Inactive At—
Source Posted At2026-06-09 20:33:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><p style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline; color: rgb(51, 62, 73); letter-spacing: normal;\"><strong>Requirements:</strong></p><div style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline;\"><p style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline; color: rgb(51, 62, 73); letter-spacing: normal;\"><strong>Security Clearance: Must have and can maintain a Secret security clearance</strong></p><p style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline; color: rgb(51, 62, 73); letter-spacing: normal;\"><strong>Location: Onsite at Camp Pendleton, CA</strong></p></div><p style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline; color: rgb(51, 62, 73); letter-spacing: normal;\"><span style=\"font-size: 14px;\"><strong><em>1-3 years of experience in the following:</em></strong></span></p><ul style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px 0px 0px 24px; vertical-align: baseline; list-style: disc; color: rgb(51, 62, 73); letter-spacing: normal;\"><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Responsible for being the first contact for the initial point of entry for support requests within the Support Center&#39;s 24/7 Tier 1 service desk. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request, and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfillment.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Provide high-quality communication to customers at all levels, both written and verbal, that clearly explains key details of the request and steps to resolve it.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Ensure tickets are logged for all support requests entering the support center.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Note &ndash; <i style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.</i></li></ul><p style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline; color: rgb(51, 62, 73); letter-spacing: normal;\"><strong style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: 600; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline;\">Education:</strong></p><ul style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px 0px 0px 24px; vertical-align: baseline; list-style: disc; color: rgb(51, 62, 73); letter-spacing: normal;\"><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">High School Diploma, or equivalent</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Associate&rsquo;s Degree, or higher, preferred</li></ul><p style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline; color: rgb(51, 62, 73); letter-spacing: normal;\"><strong style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: 600; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px; vertical-align: baseline;\">Preferred Skills:</strong></p><ul style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 1em; padding: 0px 0px 0px 24px; vertical-align: baseline; list-style: disc; color: rgb(51, 62, 73); letter-spacing: normal;\"><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Experience working on a service desk dealing with incidents and requests, preferred.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Experience working with service members and DoD personnel is preferred.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Independent, self-starter with the flexibility to work day, swing, and night shifts.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Professionals with strong computer skills, including Microsoft Outlook, Word, and Excel.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Multitaskers with great customer service skills and a strong sense of ownership.</li><li style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions.</li></ul><div data-ui=\"job-requirements\" style='border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Ubuntu, \"Helvetica Neue\", sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 40px; padding: 0px; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(249, 249, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><h4 style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: 600; font-stretch: inherit; font-size: 16px; line-height: normal; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px 0px 8px; padding: 0px; vertical-align: baseline; color: rgb(51, 62, 73);\"><p id=\"isPasted\"><strong>We are an Equal Opportunity Employer</strong></p><p>&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</p><p><strong>About The Organization</strong></p><p>Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.</p><p>Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don&#39;t miss out on this fantastic opportunity to make a difference!</p><p><strong><em><span style=\"font-size: 14px;\">Benefits include but are not limited to:</span></em></strong></p><p>&bull; Tuition reimbursement</p><p>&bull; Competitive 401(k) plan</p><p>&bull; Competitive Health Benefits</p><p>&bull; 11 Paid Holidays!!</p><p>&bull; 15 PTO Days!</p><p>&bull; Veteran Hiring Preference</p><p>Constellation West is proud to be an EEO/AA employer M/F/D/V</p><p><strong>&nbsp;</strong></p></h4></div></div></div></div></div></div></div>\n",
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        {
          "nameCode": {
            "codeValue": "HomeDepartment"
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          "stringValue": ""
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        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "24 To 26 (USD) Hourly"
        }
      ],
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            "codeValue": "PriortyStatusFlag"
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        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
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          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
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          "indicatorValue": false
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            "codeValue": "IsMonetaryFlag"
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          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "TIER I HELP DESK",
    "clientRequisitionID": "5249995",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Oceanside",
          "postalCode": "92058",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": " Oceanside, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/706979?cid=83f09532-d0a1-4ef8-8b8d-020d43de957b&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16821
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/cee91898-b05f-4eb6-bf30-dd7b5e6cdb4fJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/639be3e8-dd7e-4968-a095-751f254ce41dJSON
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