CRM & Revenue Operations Manager

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    "description": "<p><span style=\"color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About ExoClick: </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">ExoClick is an innovative and global ad company serving 20 billion daily geo-targeted ads to web and mobile advertisers &amp; publishers. We are part of <a href=\"https://www.exogroup.com/\" target=\"_blank\" rel=\"noopener noreferrer\">EXOGROUP</a>, a set of companies made up of +200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto and Valencia.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit a CRM &amp; Revenue Operations Manager. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Role Summary:</span> </span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The CRM Manager is the architect of Exoclick’s commercial engine. You are responsible for the end-to-end configuration of Hubspot, ensuring that the <span style=\"font-weight: bold\">Sales (Advertising/Publishing), Marketing, and Customer Success</span> teams have the tools, automations, and data they need to operate at peak efficiency. You bridge the gap between business strategy and technical execution, turning raw data into actionable insights.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities:</span><br></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Platform Governance:</span> Serve as the primary Hubspot Administrator. Manage custom objects, property architecture, and integration with third-party tools.</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Process Automation:</span> Design and maintain complex workflows to automate lead distribution, customer onboarding, renewal alerts, and marketing nurtures.</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Cross-Functional Support:</span> </span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Sales:</span> Build deal pipelines, automated sequences, and sales playbooks.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Marketing:</span> Support lead scoring, attribution modeling, and campaign tracking.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Customer Success:</span> Configure health scores, ticketing systems, and automated feedback loops (NPS).</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reporting &amp; Analytics:</span> Build and maintain advanced dashboards for the Heads of Departments. Ensure \"one version of the truth\" for revenue, churn, and team productivity metrics.</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Data Integrity:</span> Conduct regular data cleansing, de-duplication, and mapping audits to ensure the CRM remains a reliable source of truth.</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Training &amp; Enablement:</span> Create documentation and conduct training sessions to ensure all team members are using Hubspot effectively and consistently.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Requirements:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Experience:</span> 3-5 years of experience managing a CRM, specifically <span style=\"font-weight: bold\">Hubspot</span> (Sales and Marketing Hubs). Experience in an AdTech or SaaS environment is highly valued.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Technical Skills:</span> Expert-level knowledge of Hubspot Workflows, Custom Objects, and Reporting. Familiarity with HTML/CSS for email templates and API integrations is a plus.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Analytical Mindset:</span> Strong ability to translate business requirements into technical workflows and data visualizations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Project Management:</span> Proven ability to manage requests from multiple stakeholders (Sales vs. Marketing) and prioritize based on business impact.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Communication:</span> Ability to explain technical CRM concepts to non-technical users.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What you'll find working at ExoClick:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We offer a position in a young, dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona's world-renowned landmarks, located right on the city's seafront.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Additionally, we offer the opportunity for permanent training, personal development, ambitious career growth, and a competitive salary.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you!</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Our company benefits:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Flexitime and summer schedule;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Private health insurance;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your Birthday off as a paid holiday;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Flexible compensation plan: travel, meals &amp; childcare;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Additional internal and external training through our EXOGROUP University program;</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">English, Portuguese &amp; Spanish classes;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">training budget &amp; study leave;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Employee referral program bonus - You can earn 2500Eur by referring someone!</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Exciting team buildings in locations such as Ibiza;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Office games room/chill-out zone;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Organic fruit;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monday team breakfast;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Yoga classes;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Subsidised Well-Being activities;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Calm App;</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Massages;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Subsidized catering;</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Flexible remote work;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Home office set up budget of 500 Eur;</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Is this not the right role for you? Then make sure to check out all other roles we have open for you on our <a href=\"https://www.exogroup.com/careers\" target=\"_blank\" rel=\"noopener noreferrer\">careers website</a>.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em>The companies that are part of </em><a href=\"https://www.exogroup.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>EXOGROUP</em></a> <em>are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the </em><a href=\"https://www.exogroup.com/data-protection-informative-clause-for-candidates/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Protection Informative Clause Candidates.</em></a></span></p>",
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