Front Desk Clerk

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    "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Front Desk Clerk is responsible for:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides information regarding hotel facilities and guest accommodations.</span></span></li>\r\n</ul>\r\n\r\n<p>&#160;</p>\r\n\r\n<div>\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">JOB RESPONSIBILITIES</span></span></p>\r\n</div>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Front Desk Clerk&#8217;s primary responsibilities will include:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complete the registration process by obtaining data from the guest and/or reservations print out. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Input information via computer or through a manual process. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm pertinent information, including number of guests and dates of stay.&#160; </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide folders containing room keys, non-verbally confirming the room number. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complete reservation requests utilizing similar format as check in process.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Verify and imprint credit cards for authorization using electronic acceptance methods. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Handle cash, make change and balance an assigned house bank. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Accept and record vouchers, travelers&#8217; checks, and other forms of payment. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Convert foreign currency at current posted rates. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Perform accurate, moderately complex arithmetic functions using a calculator. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Post charges to guest rooms and house accounts using the computer or manual system.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promptly answer the telephone, within three rings.&#160; Use your name when answering; speak clearly and in a pleasant tone of voice. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Take and deliver accurate and timely guest messages, either manually or via the computer system. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Deliver mail, small packages and facsimiles for customers as requested.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Investigate guest complaints thoroughly.&#160; Listen carefully, apologize for the problem and offer assistance to resolve it.&#160; If after offering alternatives, the problem has not been resolved to the guest's satisfaction, obtain assistance from a supervisor or manager.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Summon front service/bell assistance to escort guests to their rooms as appropriate.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Report suspicious persons or activity to a supervisor immediately.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. </span></span></li>\r\n</ul>\r\n\r\n<p>&#160;</p>\r\n\r\n<div>\r\n<h2><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">REQUIRED SKILLS AND ABILITY</span></span></h2>\r\n</div>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Handle guest registration and room assignments, accommodating special requests whenever possible.&#160; </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to stand for long periods of time.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to read, listen and communicate effectively in English, both verbally and in writing.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to access and accurately input information using a moderately complex computer system.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Hearing and visual ability to observe and detect signs of emergency situations.</span></span></li>\r\n</ul>\r\n\r\n<h1>&#160;</h1>\r\n\r\n<div>\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">REQUIRED EDUCATION AND EXPERIENCE</span></span></p>\r\n</div>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Education &#8211; High school diploma required.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience &#8211; No prior experience required. </span></span>\r\n\t<ul>\r\n\t\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prior hospitality experience preferred.</span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p>&#160;</p>\r\n\r\n<div>\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.</span></span></p>\r\n</div>",
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