Resident Liaison Officer

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    "id": "306",
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    "location": {
      "city": "Leeds",
      "state": "West Yorkshire"
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    "jobOpeningName": "Resident Liaison Officer",
    "departmentLabel": "Customer/Social",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Leeds",
      "state": "West Yorkshire",
      "postalCode": "LS2 9JT",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-05-16",
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    "description": "<p><span style=\"font-weight: bold\">A bit about the role …</span></p>\n<p> </p>\n<p>We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys!</p>\n<p> </p>\n<p>We are currently recruiting for a number of positions across North Yorkshire - Bradford/ Halifax/ Leeds/ Huddersfield etc</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">A bit about us … </span></p>\n<p> </p>\n<p>Connolly is a leading construction refurbishment company, with family values at our core. </p>\n<p><br></p>\n<p>We operate within the social housing sector, providing housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire.</p>\n<p><br></p>\n<p>The scope of works we have will be <span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">kitchen and bathroom refurbishments</span></span> and previous experience in this field would be desirable. </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">What you will be responsible for…</span></p>\n<p> </p>\n<ul>\n<li>Liaising with residents about the works being undertaken on their property</li>\n<li>Contacting neighbourhood housing associations and establishing working relations with them</li>\n<li>Attending and chairing tenant forum meetings to advise tenants of works being carried out</li>\n<li>Monitor customer complaints and resolve any potential issues</li>\n<li>Monitor customer satisfaction</li>\n</ul>\n<p> </p>\n<p>Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">What we’d like from you…</span></p>\n<p> </p>\n<ul>\n<li>Must be an excellent communicator and a natural problem solver with excellent interpersonal skills</li>\n<li>Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives</li>\n<li>Must be able to work independently as well as being a team player</li>\n<li>Excellent organisational skills and a strong work ethic</li>\n<li>Good IT skills with competency at Microsoft Word and Excel</li>\n<li>Must hold a full clean driving licence</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">What we’ll give you …</span></p>\n<p> </p>\n<p>This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. </p>\n<p><br></p>\n<p>At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves.</p>\n<p> </p>\n<p>In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Ready to join Team Connolly?</span></p>\n<p><br></p>\n<p>If you are interested in this role we would advise applying immediately to avoid disappointment.</p>\n<p><br></p>\n<p>We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.</p>",
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