Support Technician

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          "text": "<p>Job Title\t: Support Technician</p><p>Location\t: West Henrietta, NY</p><p>Working Hours\t: FT</p><p>Contract Length\t: 6-month contract</p><p><br /></p><p>Job Description\t:</p><p>Under general supervision, the IT Specialist, Desktop Support provides and maintains high level technical support on operating systems, network protocols and specific application packages in response to end-user requests. Position is of a fully competent level and must have strong interpersonal skills to analyze user problems and requirements and make recommendations to satisfy the identified issues. Must complete assignments/projects as assigned by the End User Support Services Site Manager. </p><p><br /></p><p>Within the scope of the Organizational Unit:</p><p>- Support the mission objectives of the organizational unit</p><p>- Work according to operational procedures and Alstom IT security policies</p><p>- Ensure that the services meet their Service Level Agreement/Operational Level Agreement targets</p><p>- Implement all operational changes in accordance with procedures utilizing appropriate tools and test equipment</p><p>- Investigate, diagnose, progress and action all operational events, alarms, incidents and requests to the agreed quality and targets, ensuring that issues are escalated and all records are updated in a timely fashion</p><p>- Undertake routine preventative measures and housekeeping tasks and implement, maintain and monitor security and functioning of IT infrastructure and assets as required</p><p>- Ensure that the physical environment is maintained and secure according to safety and security requirements</p><p>- Manage the installation and inventory of hardware and software as necessary</p><p>- Contribute to root cause analysis</p><p>- Develop and maintain operational documentation and procedures</p><p>- Enforce a strong commitment to standards and process within the team</p><p>- Assist the Team Leader and organizational unit manager as appropriate in any mission of his/her request</p><p>- Provide support to other organizational units as necessary to provide for, and improve delivery of, IT services</p><p>- Be flexible to adjust the working time to operational constraints (Standby, on duties, picket, travel)</p><p>- Propose appropriate actions for improving the delivery of his/her services from a quality and cost perspective</p><p><br /></p><p>Qualifications - External</p><p>- College Certificate or equivalent (Up to 18 months of job-related training beyond high school, e.g., vocational, business, or technical school, DEP).</p><p>- Knowledge on trouble shooting and Customer enquiries.</p><p>- 2 years experience in IT infrastructure preferably in an internal environment.</p><p>- Experience with ITIL Best practice would be an advantage.</p><p><br /></p>",
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          "text": "<p>Be prioritized, send your resumes to sgsantos @ psgglobalsolutions.com (please remove spaces in rhwiwas]]]]]]</p><p></p><p></p><p></p><p></p>",
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