Home › Companies › EBizCharge › Technical Writer I
Technical Writer I
EBizCharge · Irvine, CA, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | EBizCharge |
| Title | Technical Writer I |
| Normalized title | - |
| Department / team | Technical Publications |
| Location | Irvine, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-21 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from EBizCharge. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Irvine. | Open |
| Department jobs | Active postings in Technical Publications. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | EBizCharge |
| Source | c5830de2-342c-4b64-9f2d-581ba941101b |
| ATS provider | Rippling ATS |
Description
company
Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.
role
We're looking for a Technical Writer to join our Technical Publications team. In this role, you will create, maintain, and improve customer-facing and internal documentation that helps users understand, configure, and use our products successfully.
The ideal candidate is a strong writer who can turn complex product information into clear, accurate, user-focused content. Exposure to software, integrations, payments, APIs, or technical documentation is highly preferred, but not required. We are also open to candidates who are curious, detail-oriented, and able to learn complex products quickly.
This role will support product documentation, release documentation, Knowledge Base content, and validation of our AI chatbot feature.
Responsibilities
Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation. Work closely with multiple teams and subject matter experts to gather and validate information. Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation. Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes. Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant responses based on available Knowledge Base content. Identify documentation gaps and recommend improvements to content structure, usability, and discoverability. Follow established style guides, templates, terminology, and content standards. Manage multiple documentation assignments across product releases and ongoing updates.
Qualifications
1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred. Excellent writing, editing, proofreading, and communication skills. Ability to explain complex information clearly and concisely. Strong attention to detail and commitment to accuracy. Strong organizational and time-management skills. Ability to work independently and collaboratively in a fast-paced environment. Positive attitude and willingness to learn new products, tools, and workflows. Bachelor's degree in a relevant field preferred but not required. Experience writing technical, product, software, support, training, or process documentation. Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments. Experience maintaining Knowledge Base content. Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses. Familiarity with software release cycles or Agile/Scrum environments. Working fully onsite is required.
Benefits
100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee. Retirement 401(k) plan with company match. Gym access, dry cleaners, car wash conveniently located within building. Generous PTO plan with an additional 9 Days Company Paid Holidays per year. Job Type: Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.
Full job record
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| Board ID | c5830de2-342c-4b64-9f2d-581ba941101b |
| Provider | rippling |
| Provider Job Key | d57657f3-cde5-4545-872e-abc5c8dfc9f2 |
| Title | Technical Writer I |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Irvine, CA, United States |
| Department | Technical Publications |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Irvine |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/ebizcharge/jobs/d57657f3-cde5-4545-872e-abc5c8dfc9f2 |
| Apply URL | https://ats.rippling.com/ebizcharge/jobs/d57657f3-cde5-4545-872e-abc5c8dfc9f2 |
| First Seen At | 2026-05-29 07:16:02Z |
| Last Seen At | 2026-06-06 08:45:33Z |
| Last Checked At | 2026-06-06 08:45:33Z |
| Last Changed At | 2026-06-06 08:45:33Z |
| Inactive At | — |
| Source Posted At | 2026-05-21 19:20:11Z |
| Source Updated At | — |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">We're looking for a Technical Writer to join our Technical Publications team. 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style=\"background-color:rgba(0,0,0,0);font-size:11pt;white-space:pre-wrap;\">Responsibilities</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Work closely with multiple teams and subject matter experts to gather and validate information.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant responses based on available Knowledge Base content.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Identify documentation gaps and recommend improvements to content structure, usability, and discoverability.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Follow established style guides, templates, terminology, and content standards.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Manage multiple documentation assignments across product releases and ongoing updates.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"background-color:rgba(0,0,0,0);font-size:11pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Excellent writing, editing, proofreading, and communication skills.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Ability to explain complex information clearly and concisely.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Strong attention to detail and commitment to accuracy.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Strong organizational and time-management skills.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Ability to work independently and collaboratively in a fast-paced environment.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Positive attitude and willingness to learn new products, tools, and workflows.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Bachelor's degree in a relevant field preferred but not required.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Experience writing technical, product, software, support, training, or process documentation.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Experience maintaining Knowledge Base content.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses.</span></li><li style=\"color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:11pt;white-space:pre-wrap;\">Familiarity with software release cycles or Agile/Scrum environments.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"background-color:rgba(0,0,0,0);font-size:11pt;white-space:pre-wrap;\">Working fully onsite is required.</strong></b></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"background-color:rgba(0,0,0,0);font-size:11pt;white-space:pre-wrap;\">Benefits</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgba(0,0,0,0.9);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgba(0,0,0,0.9);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Retirement 401(k) plan with company match.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgba(0,0,0,0.9);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Gym access, dry cleaners, car wash conveniently located within building.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgba(0,0,0,0.9);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Generous PTO plan with an additional 9 Days Company Paid Holidays per year.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgba(0,0,0,0.9);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">Job Type: Full-time</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgba(0,0,0,0.9);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.</span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.</span></p>"
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/f4fdb9a572bf981bb82a2ca9b51157269caf5b9f?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/76c8d8ec-945e-4bb3-959e-6a8c0a46397aJSONGET https://api.bluedoor.sh/job-postings/v1/sources/c5830de2-342c-4b64-9f2d-581ba941101bJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/f4fdb9a572bf981bb82a2ca9b51157269caf5b9f/eventsJSON