Member Service Representative

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      "country": "United States",
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  "salary_period": "hour",
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    "jobTitle": "Member Service Representative",
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    "description": "<p><strong>POSITION SUMMARY:</strong></p>\r\n\r\n<p>The Member Service Representative is responsible for providing membership enrollment, program registration and information/referral services to YMCA members. They will create an atmosphere that is friendly, courteous, accurate and highly efficient. The Member Services Representative is the initial and primary link between the public and the YMCA.</p>\r\n\r\n<p><strong>OUR CULTURE:</strong><strong> </strong><br />\r\nOur mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. <strong>We are welcoming:</strong> we are open to all. We are a place where you can belong and become. <strong>We are genuine: </strong>we value you and embrace your individuality. <strong>We are hopeful:</strong> we believe in you and your potential to become a catalyst in the world.<strong> We are nurturing: </strong>we support you in your journey to develop your full potential. <strong>We are determined:</strong> above all else, we are on a relentless quest to make our community stronger beginning with you.</p>\r\n\r\n<p><strong>ESSENTIAL FUNCTIONS:</strong></p>\r\n\r\n<ol>\r\n\t<li>All transactions must be performed under your own name and password.</li>\r\n\t<li>Register members for membership, branch programs and association programs and events using the online membership management system</li>\r\n\t<li>Sell merchandise to members as needed</li>\r\n\t<li>Account for till drawer money and notate funds on the Till Drawer Summary sheet at the beginning and end of each shift</li>\r\n\t<li>Maintain a till drawer, collect money, make change and reconcile till drawer at end of each shift</li>\r\n\t<li>Document all transactions, overages and shortages on the Daily Cash Summary form at the end of each shift</li>\r\n\t<li>Control admittance to facility by transacting day passes and family swim passes</li>\r\n\t<li>Enforce facility policies as stated in the program brochure, member handbook and other official program materials</li>\r\n\t<li>Maintain lobby and Main Pool Lounge area&rsquo;s cleanliness and orderliness</li>\r\n\t<li>Make coffee and replenish coffee supplies a needed</li>\r\n\t<li>Perform filing, typing or other projects as delegated by supervisor</li>\r\n\t<li>Exhibit the YMCA Four Core Values &ndash; Respect, Responsibility, Caring and Honesty and display them during work shift or while using the YMCA facility</li>\r\n\t<li>Provide accurate, thorough and timely information to the public regarding YMCA membership, programs and facilities</li>\r\n\t<li>Answer phones accurately, thoroughly, efficiently and courteously</li>\r\n\t<li>Perform other duties as the supervisor requests</li>\r\n</ol>\r\n\r\n<p><strong>POSITION REQUIREMENTS:</strong></p>\r\n\r\n<ul>\r\n\t<li>This position is part-time, with hours available days and evenings, weekdays and weekends</li>\r\n\t<li>Attendance at Member Service staff meetings and bi-annual All-Staff meetings required</li>\r\n</ul>\r\n\r\n<p><strong>LEADERSHIP COMPETENCIES:</strong></p>\r\n\r\n<ul>\r\n\t<li>Mission Advancement</li>\r\n\t<li>Inclusion</li>\r\n\t<li>Collaboration</li>\r\n\t<li>Personal Growth</li>\r\n</ul>\r\n",
    "jobCategory": "Member Services",
    "salaryRange": "$17.13 - $17.13 Hourly",
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They will create an atmosphere that is friendly, courteous, accurate and highly efficient. The Member Services Representative is the initial and primary link between the public and the YMCA.\\r\\n\\r\\nOUR CULTURE: \\r\\nOur mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\n\\r\\n\\tAll transactions must be performed under your own name and password.\\r\\n\\tRegister members for membership, branch programs and association programs and events using the online membership management system\\r\\n\\tSell merchandise to members as needed\\r\\n\\tAccount for till drawer money and notate funds on the Till Drawer Summary sheet at the beginning and end of each shift\\r\\n\\tMaintain a till drawer, collect money, make change and reconcile till drawer at end of each shift\\r\\n\\tDocument all transactions, overages and shortages on the Daily Cash Summary form at the end of each shift\\r\\n\\tControl admittance to facility by transacting day passes and family swim passes\\r\\n\\tEnforce facility policies as stated in the program brochure, member handbook and other official program materials\\r\\n\\tMaintain lobby and Main Pool Lounge area&rsquo;s cleanliness and orderliness\\r\\n\\tMake coffee and replenish coffee supplies a needed\\r\\n\\tPerform filing, typing or other projects as delegated by supervisor\\r\\n\\tExhibit the YMCA Four Core Values &ndash; Respect, Responsibility, Caring and Honesty and display them during work shift or while using the YMCA facility\\r\\n\\tProvide accurate, thorough and timely information to the public regarding YMCA membership, programs and facilities\\r\\n\\tAnswer phones accurately, thoroughly, efficiently and courteously\\r\\n\\tPerform other duties as the supervisor requests\\r\\n\\r\\n\\r\\nPOSITION REQUIREMENTS:\\r\\n\\r\\n\\r\\n\\tThis position is part-time, with hours available days and evenings, weekdays and weekends\\r\\n\\tAttendance at Member Service staff meetings and bi-annual All-Staff meetings required\\r\\n\\r\\n\\r\\nLEADERSHIP COMPETENCIES:\\r\\n\\r\\n\\r\\n\\tMission Advancement\\r\\n\\tInclusion\\r\\n\\tCollaboration\\r\\n\\tPersonal Growth\\r\\n\\r\\nQualificationsQUALIFICATIONS:\\r\\n\\r\\n\\r\\n\\tMinimum 21&nbsp;years of age or older.\\r\\n\\tPositive, friendly and enthusiastic attitude that enjoys working with people of all backgrounds.\\r\\n\\tAbility to quickly analyze the member&rsquo;s need and meet those needs by answering questions or directing questions/calls to the appropriate person.\\r\\n\\tWorking knowledge of the YMCA organizational structure.\\r\\n\\tAbility to function on one&rsquo;s own in the multi-tasking and highly kinetic environment.\\r\\n\\tBasic clerical knowledge\\r\\n\\tInitiative to take on tasks or responsibilities to meet the needs of members or staff.\\r\\n\\tFlexibility with one&rsquo;s work schedule, order of assigned tasks and work environment.\\r\\n\\tAbility to present oneself professionally to members and staff.\\r\\n\\tAbility to speak and write clearly, concisely and thoroughly.\\r\\n\\tLegible hand writing.\\r\\n\\tAbility to maintain accurate membership records and a till drawer 99.9% of assigned work shifts.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nUpon hire:\\r\\n\\r\\n\\r\\n\\tCurrent Child &amp; Infant and Adult CPR, AED and First Aid must be obtained within 30-days of hire and be current throughout length of employment.\\r\\n\\tSouth Sound YMCA&rsquo;s - New Employee Orientation must be obtained within 45-days of hire.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPART-TIME BENEFITS: \\r\\n\\r\\n\\r\\n\\tFlexible work schedules\\r\\n\\tPaid sick time (one hour accrued for every 40 hours worked)\\r\\n\\tOne paid floating holiday per calendar year\\r\\n\\tComplimentary Individual Membership to the South Sound YMCA which includes access to our facilities and online resources as well as discounts on registrations for fee-based programs within the South Sound YMCA.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORK ENVIRONMENT &amp; PHYSICAL DEMANDS:\\r\\n\\r\\n\\r\\n\\tThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\tWhile performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.\\r\\n\\tThe employee frequently is required to stand&nbsp;and reach and must be able to move around the work environment.\\r\\n\\tThe employee must occasionally lift and/or move up to 45 pounds.\\r\\n\\tSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjust.\\r\\n\\tThe noise level in the work environment is usually moderate.\\r\\n\\r\\n\",\"responsibilities\":\"POSITION SUMMARY:\\r\\n\\r\\nThe Member Service Representative is responsible for providing membership enrollment, program registration and information/referral services to YMCA members. They will create an atmosphere that is friendly, courteous, accurate and highly efficient. The Member Services Representative is the initial and primary link between the public and the YMCA.\\r\\n\\r\\nOUR CULTURE: \\r\\nOur mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. 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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\tWhile performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.\\r\\n\\tThe employee frequently is required to stand&nbsp;and reach and must be able to move around the work environment.\\r\\n\\tThe employee must occasionally lift and/or move up to 45 pounds.\\r\\n\\tSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjust.\\r\\n\\tThe noise level in the work environment is usually moderate.\\r\\n\\r\\n\",\"experienceRequirements\":\"QUALIFICATIONS:\\r\\n\\r\\n\\r\\n\\tMinimum 21&nbsp;years of age or older.\\r\\n\\tPositive, friendly and enthusiastic attitude that enjoys working with people of all backgrounds.\\r\\n\\tAbility to quickly analyze the member&rsquo;s need and meet those needs by answering questions or directing questions/calls to the appropriate person.\\r\\n\\tWorking knowledge of the YMCA organizational structure.\\r\\n\\tAbility to function on one&rsquo;s own in the multi-tasking and highly kinetic environment.\\r\\n\\tBasic clerical knowledge\\r\\n\\tInitiative to take on tasks or responsibilities to meet the needs of members or staff.\\r\\n\\tFlexibility with one&rsquo;s work schedule, order of assigned tasks and work environment.\\r\\n\\tAbility to present oneself professionally to members and staff.\\r\\n\\tAbility to speak and write clearly, concisely and thoroughly.\\r\\n\\tLegible hand writing.\\r\\n\\tAbility to maintain accurate membership records and a till drawer 99.9% of assigned work shifts.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nUpon hire:\\r\\n\\r\\n\\r\\n\\tCurrent Child &amp; Infant and Adult CPR, AED and First Aid must be obtained within 30-days of hire and be current throughout length of employment.\\r\\n\\tSouth Sound YMCA&rsquo;s - New Employee Orientation must be obtained within 45-days of hire.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPART-TIME BENEFITS: \\r\\n\\r\\n\\r\\n\\tFlexible work schedules\\r\\n\\tPaid sick time (one hour accrued for every 40 hours worked)\\r\\n\\tOne paid floating holiday per calendar year\\r\\n\\tComplimentary Individual Membership to the South Sound YMCA which includes access to our facilities and online resources as well as discounts on registrations for fee-based programs within the South Sound YMCA.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORK ENVIRONMENT &amp; PHYSICAL DEMANDS:\\r\\n\\r\\n\\r\\n\\tThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\tWhile performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.\\r\\n\\tThe employee frequently is required to stand&nbsp;and reach and must be able to move around the work environment.\\r\\n\\tThe employee must occasionally lift and/or move up to 45 pounds.\\r\\n\\tSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjust.\\r\\n\\tThe noise level in the work environment is usually moderate.\\r\\n\\r\\n\",\"industry\":\"Member Services\",\"validThrough\":\"2026-06-02\"}",
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    "qualifications": "<p><strong>QUALIFICATIONS:</strong></p>\r\n\r\n<ol>\r\n\t<li>Minimum 21&nbsp;years of age or older.</li>\r\n\t<li>Positive, friendly and enthusiastic attitude that enjoys working with people of all backgrounds.</li>\r\n\t<li>Ability to quickly analyze the member&rsquo;s need and meet those needs by answering questions or directing questions/calls to the appropriate person.</li>\r\n\t<li>Working knowledge of the YMCA organizational structure.</li>\r\n\t<li>Ability to function on one&rsquo;s own in the multi-tasking and highly kinetic environment.</li>\r\n\t<li>Basic clerical knowledge</li>\r\n\t<li>Initiative to take on tasks or responsibilities to meet the needs of members or staff.</li>\r\n\t<li>Flexibility with one&rsquo;s work schedule, order of assigned tasks and work environment.</li>\r\n\t<li>Ability to present oneself professionally to members and staff.</li>\r\n\t<li>Ability to speak and write clearly, concisely and thoroughly.</li>\r\n\t<li>Legible hand writing.</li>\r\n\t<li>Ability to maintain accurate membership records and a till drawer 99.9% of assigned work shifts.</li>\r\n</ol>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Upon hire:</p>\r\n\r\n<ul>\r\n\t<li>Current Child &amp; Infant and Adult CPR, AED and First Aid must be obtained within 30-days of hire and be current throughout length of employment.</li>\r\n\t<li>South Sound YMCA&rsquo;s - New Employee Orientation must be obtained within 45-days of hire.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>PART-TIME BENEFITS: </strong></p>\r\n\r\n<ul>\r\n\t<li>Flexible work schedules</li>\r\n\t<li>Paid sick time (one hour accrued for every 40 hours worked)</li>\r\n\t<li>One paid floating holiday per calendar year</li>\r\n\t<li>Complimentary Individual Membership to the South Sound YMCA which includes access to our facilities and online resources as well as discounts on registrations for fee-based programs within the South Sound YMCA.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><strong>WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:</strong></p>\r\n\r\n<ul>\r\n\t<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>\r\n\t<li>While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.</li>\r\n\t<li>The employee frequently is required to stand&nbsp;and reach and must be able to move around the work environment.</li>\r\n\t<li>The employee must occasionally lift and/or move up to 45 pounds.</li>\r\n\t<li>Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.</li>\r\n\t<li>The noise level in the work environment is usually moderate.</li>\r\n</ul>\r\n",
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