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Order Management Specialist

D68e6c5b Ef1b 4cc6 A7d4 C002858e6158 19000101 000001 · New York, NY, US, New York, NY · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD68e6c5b Ef1b 4cc6 A7d4 C002858e6158 19000101 000001
TitleOrder Management Specialist
Normalized title-
Department / team-
LocationNew York, NY, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-18 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from D68e6c5b Ef1b 4cc6 A7d4 C002858e6158 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD68e6c5b Ef1b 4cc6 A7d4 C002858e6158 19000101 000001
Sourceabb24943-0a67-498d-8ff0-9390637a1a4f
ATS providerADP Workforce Now Recruiting

Description

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant and Alpina. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings. Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world. We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service. SUMMARY The Order Management Specialist is responsible for the end-to-end management of customer orders. This role ensures accurate order entry in SAP, timely fulfillment, and proactive communication with customers and internal teams to deliver a smooth, reliable order and delivery experience. ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned. Manage the full order lifecycle for assigned accounts and regions, from order receipt through shipment and invoicing. Enter, review, and maintain customer orders, order changes, and returns in SAP, ensuring accuracy of pricing, quantities, delivery dates, and customer data. Monitor open orders, backorders, and delivery schedules; proactively communicate order status, delays, and shipment information to customers and Sales. Collaborate with Logistics, Warehouse, Planning, Finance, and Sales to resolve order, shipment, and invoicing issues. Consistently provide responsive and personalized assistance to customers, resolving inquiries and complaints efficiently, ensuring customer satisfaction. Process returns and credits/debits in line with company policies and approvals. Identify recurring order or process issues and suggest improvements to enhance efficiency and customer satisfaction. Maintain accurate customer records and documentation related to orders, contracts, and pricing. Adhere to company policies, procedures, and internal controls related to order processing and billing. Serves as the main point of contact for Sales Teams for assigned Accounts and Regions Provides watch troubleshooting steps, product information, warranty coverage, and watch specifications QUALIFICATIONS High school diploma or equivalent required; associate or Bachelor’s degree in Business, Supply Chain, or related field preferred. A minimum of three years related experience. Strong customer focus and ability to work under pressure. Ability to manage multiple priorities and deadlines in a fast-paced environment. Excellent follow-through and attention to detail Proficiency with Microsoft Office; ability to work with reports and spreadsheets. ERP experience with SAP experience a plus. Willingness to learn new systems and processes as tools and business needs evolve. EEOE Pay: $30.00 - $32.00 per hour

Full job record

Job IDf4ecfa898f69e7cb2e8419a8679edc98a7ba13ad
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Source IDabb24943-0a67-498d-8ff0-9390637a1a4f
Board IDabb24943-0a67-498d-8ff0-9390637a1a4f
Provideradp_workforcenow
Provider Job Key542583
TitleOrder Management Specialist
Normalized Title—
Statusactive
Activeyes
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Department—
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Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityNew York
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d68e6c5b-ef1b-4cc6-a7d4-c002858e6158&ccId=19000101_000001&lang=en_US&type=JS&jobId=542583&jwId=9201260571081_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d68e6c5b-ef1b-4cc6-a7d4-c002858e6158&ccId=19000101_000001&lang=en_US&type=JS&jobId=542583&jwId=9201260571081_1
First Seen At2026-05-31 18:49:42Z
Last Seen At2026-06-06 13:11:52Z
Last Checked At2026-06-06 13:11:52Z
Last Changed At2026-06-06 13:11:52Z
Inactive At—
Source Posted At2026-03-18 15:29:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d68e6c5b-ef1b-4cc6-a7d4-c002858e6158|19000101_000001/date=2026-06-06/2026-06-06T13-11-51-383Z-56b3115433a568e7a0599ea8a954ae34717b99d3cbd24a3343e1262b79d82f5f.json
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    "requisitionDescription": "<div><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: inherit; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><br></p><div style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit;\"><div style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit;\"><div style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit;\"><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\"><strong>Citizen Watch America</strong>&nbsp;</b>represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant and Alpina. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.</p><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.</p><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.</p><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\"><strong>SUMMARY</strong></b></p><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">The Order Management Specialist is responsible for the end-to-end management of customer orders. This role ensures accurate order entry in SAP, timely fulfillment, and proactive communication with customers and internal teams to deliver a smooth, reliable order and delivery experience.</p><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\"><strong>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</strong>&nbsp;</b><i style=\"box-sizing: inherit;\">include the following. Other duties may be assigned.</i></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Manage the full order lifecycle for assigned accounts and regions, from order receipt through shipment and invoicing.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Enter, review, and maintain customer orders, order changes, and returns in SAP, ensuring accuracy of pricing, quantities, delivery dates, and customer data.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Monitor open orders, backorders, and delivery schedules; proactively communicate order status, delays, and shipment information to customers and Sales.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Collaborate with Logistics, Warehouse, Planning, Finance, and Sales to resolve order, shipment, and invoicing issues.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Consistently provide responsive and personalized assistance to customers, resolving inquiries and complaints efficiently, ensuring customer satisfaction.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Process returns and credits/debits in line with company policies and approvals.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Identify recurring order or process issues and suggest improvements to enhance efficiency and customer satisfaction.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Maintain accurate customer records and documentation related to orders, contracts, and pricing.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Adhere to company policies, procedures, and internal controls related to order processing and billing.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Serves as the main point of contact for Sales Teams for assigned Accounts and Regions</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Provides watch troubleshooting steps, product information, warranty coverage, and watch specifications</li></ul><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\"><strong>QUALIFICATIONS</strong></b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">High school diploma or equivalent required; associate or Bachelor&rsquo;s degree in Business, Supply Chain, or related field preferred.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">A minimum of three years related experience.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Strong customer focus and ability to work under pressure.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to manage multiple priorities and deadlines in a fast-paced environment.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Excellent follow-through and attention to detail</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Proficiency with Microsoft Office; ability to work with reports and spreadsheets.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">ERP experience with SAP experience a plus.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Willingness to learn new systems and processes as tools and business needs evolve.</li></ul><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><i style=\"box-sizing: inherit;\"><strong>EEOE</strong></i></p></div></div><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: inherit; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><strong style='box-sizing: inherit; font-weight: 700; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; color: rgb(89, 89, 89); font-size: inherit; line-height: inherit;'>Pay:</strong>&nbsp;$30.00 - $32.00 per hour</p></div><p><br></p></div>\n",
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