Latin America Servicing Center Director

{
  "content_hash": "845275a76c1e2509463bc838f0770fc7548860de87d90282625c8f6b0c6483fb",
  "source_hash": "fb2527fe564fa3638f574fcc7ff6da72609a569eaf42f3b96a788c74c9c7d8bd",
  "last_changed_at": "2026-05-31T18:14:30.992Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Mexico-Monterrey, Monterrey, NL, MX",
    "city": "Monterrey",
    "region": "NL",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T11:01:26.352Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Mexico-Monterrey, Monterrey, NL, MX",
      "city": "Monterrey",
      "region": "NL",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "day",
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "1970",
    "Title": "Latin America Servicing Center Director",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Contact Center",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": "Bachelor's Degree",
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 100000025108796,
    "JobFamilyId": 300000008745172,
    "JobFunction": "Strategic Leader",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "MX",
        "Region1": "San Pedro Garza Garcia",
        "Region2": "NL",
        "Region3": null,
        "Building": null,
        "Latitude": "25.63925",
        "Longitude": "-100.33026",
        "LocationId": 300000008728437,
        "PostalCode": "66278",
        "TownOrCity": "Monterrey",
        "AddressLine1": "Ave. Fundadores N° 933",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Mexico-Monterrey"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300000235720919,
    "WorkplaceType": "Hybrid",
    "BusinessUnitId": 300000008619150,
    "OrganizationId": 300000008746720,
    "GeographyNodeId": 100000221362217,
    "JobFunctionCode": "STR_LEAD",
    "LegalEmployerId": 300000008527157,
    "PrimaryLocation": "Monterrey, NLE, Mexico",
    "RequisitionType": "Employee",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": "ORA_HYBRID",
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [
      {
        "Country": "CO",
        "Region1": null,
        "Region2": "Cundinamarca",
        "Region3": null,
        "Building": null,
        "Latitude": "5.20711",
        "Longitude": "-74.73121",
        "LocationId": 300000008728431,
        "PostalCode": null,
        "TownOrCity": "Bogota",
        "AddressLine1": "Calle 98 - No. 22-64",
        "AddressLine2": "Piso 9",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Colombia-Bogota",
        "RequisitionWorkLocationId": 300000249509954
      },
      {
        "Country": "BR",
        "Region1": null,
        "Region2": "SP",
        "Region3": null,
        "Building": null,
        "Latitude": "-23.6045",
        "Longitude": "-46.69589",
        "LocationId": 300000008728389,
        "PostalCode": "04578-000",
        "TownOrCity": "Sao Paulo",
        "AddressLine1": "Avenida das Nações Unidas, nº 12.495, Torre A, 6º, 10º e 11º andares, Brooklin Paulista",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Brazil - Sao Paulo",
        "RequisitionWorkLocationId": 300000249509955
      },
      {
        "Country": "CL",
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "",
        "Longitude": "",
        "LocationId": 300000008728395,
        "PostalCode": null,
        "TownOrCity": "Santiago",
        "AddressLine1": "Av Costanera Sur 2730 of 1101, Las Condes, Parque Titanium, Torre b, Rio Mapocho",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Chile-Santiago",
        "RequisitionWorkLocationId": 300000249509956
      }
    ],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "The Director, Latin America Servicing Center (LAO SC) leads a multi‑country portfolio of operations spanning Collections, Consumer Servicing, Acquisitions, Back Office, Training & Quality, and MIS/Reporting. In this role you will oversee service delivery performed through 500+ vendor‑based personnel and GMF employees, ensuring customer experience, operational performance, digital enablement, and cost‑to‑serve improvements.",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p>GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.&nbsp;</p>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "MX",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-03-31T22:15:59+00:00",
    "ExternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Aptos, sans-serif;\">5+ years in servicing operations, or related activities, preferably within financial services</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Leading multi country, multi tower servicing or shared services operations is a plus.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Proven leadership experience</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Proven success leading large vendor-based structures (300–500+ FTEs) and internal operations teams.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Deep experience in Collections, Customer Service, Back Office, and customer experience improvement.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Strong decision making, stakeholder influencing, and enterprise navigation skills.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">English (required), Spanish (required), Portuguese (preferred).</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Experience with regulatory compliance, audits, and risk control environments.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Data driven approach—analytics, dashboards, KPI steering.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Desirable: Experience with platform modernization, digital servicing, Lean/CI, AI assisted operations, or advanced analytics.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Desirable: Master's degree in business, Finance, Operations, or related field.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Aptos, sans-serif;\">At GM Financial we want you to be the most authentic version of yourself.&nbsp; We take care of your work-life balance by programming <strong>wellness</strong> and <strong>integration activities</strong>, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your <strong>community</strong>, while providing you with a competitive <strong>salary and benefits</strong>.&nbsp;</span></p><p><span style=\"font-family: Aptos, sans-serif;\">Some of our global benefits include Extended Maternity &amp; Paternity Leaves, Personal Days &amp; Community Investment hours.&nbsp;</span></p><p><span style=\"font-family: Aptos, sans-serif;\">Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund &amp; Pension Plan and others.</span></p><p>&nbsp;</p><p>GM Financial is an Equal Opportunity Employer we do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms</p><p>#Hybrid #LI-IE1<br>&nbsp;</p>",
    "InternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Aptos, sans-serif;\">5+ years in servicing operations, or related activities, preferably within financial services</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Leading multi country, multi tower servicing or shared services operations is a plus.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Proven leadership experience</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Proven success leading large vendor-based structures (300–500+ FTEs) and internal operations teams.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Deep experience in Collections, Customer Service, Back Office, and customer experience improvement.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Strong decision making, stakeholder influencing, and enterprise navigation skills.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">English (required), Spanish (required), Portuguese (preferred).</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Experience with regulatory compliance, audits, and risk control environments.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Data driven approach—analytics, dashboards, KPI steering.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Desirable: Experience with platform modernization, digital servicing, Lean/CI, AI assisted operations, or advanced analytics.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Desirable: Master's degree in business, Finance, Operations, or related field.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Aptos, sans-serif;\">At GM Financial we want you to be the most authentic version of yourself.&nbsp; We take care of your work-life balance by programming <strong>wellness</strong> and <strong>integration activities</strong>, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your <strong>community</strong>, while providing you with a competitive <strong>salary and benefits</strong>.&nbsp;</span></p><p><span style=\"font-family: Aptos, sans-serif;\">Some of our global benefits include Extended Maternity &amp; Paternity Leaves, Personal Days &amp; Community Investment hours.&nbsp;</span></p><p><span style=\"font-family: Aptos, sans-serif;\">Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund &amp; Pension Plan and others.</span></p><p>&nbsp;</p><p>GM Financial is an Equal Opportunity Employer we do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms</p><p>#Hybrid #LI-IE1<br>&nbsp;</p>",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "32.50489",
        "Longitude": "-117.02475",
        "CountryCode": "MX",
        "GeographyId": 100000025108796,
        "GeographyNodeId": 100000221362217
      }
    ],
    "ExternalResponsibilitiesStr": "<p><span style=\"font-family: Aptos, sans-serif;\">The Director, Latin America Servicing Center (LAO SC) leads a multi‑country portfolio of operations spanning Collections, Consumer Servicing, Acquisitions, Back Office, Training &amp; Quality, and MIS/Reporting. In this role you will oversee service delivery performed through 400+ vendor‑based personnel and GMF employees, ensuring customer experience, operational performance, digital enablement, and cost‑to‑serve improvements.</span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">This influences cross‑functional strategy in partnership with Technology, Risk &amp; Compliance, Finance, Consumer Risk, Fraud Risk, Legal, Process Excellence, and Country leadership.</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Set and execute</strong> the multi‑country servicing strategy (12–24 months), aligning with LATAM growth, customer expectations, and cost‑efficiency targets.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Own</strong> service performance across Collections (0–90 days), Customer Service, Acquisitions, and Back Office, delivering SLA, NPS/CSAT, delinquency, cure rate, productivity, and digital‑containment goals.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Govern and optimize</strong> vendor performance for 400+ outsourced FTEs, ensuring capacity planning, staffing models, quality, risk controls, and contract adherence.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Standardize</strong> policies, processes, and KPI frameworks across markets.&nbsp;</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Steer </strong>cross‑functional integration with Technology (platform modernization), Risk/Compliance (controls &amp; exam readiness), Finance (budget &amp; ROI), and Country GMs (market nuances).</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Optimize </strong>cost‑to‑serve through process redesign, automation, analytics, and digital customer‑service strategies.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>De‑risk</strong> operations by strengthening audit readiness, control testing, regulatory alignment, and vendor business‑continuity plans.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Scale </strong>nearshore shared‑services capabilities by identifying opportunities to migrate country processes into the Center with robust cost/quality analysis.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Transform</strong> daily operational reporting into insights that drive proactive performance improvement and early detection of risk (“red‑flag trends”).</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Lead and develop</strong> a leadership team of Manager and establish a succession pipeline across.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Champion </strong>cultural alignment, employee engagement, and cross‑country collaboration.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Present </strong>performance dashboards, business plans, monthly capacity forecasts, and strategic recommendations directly to LATAM leadership.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Shape and sustain</strong> a customer‑centric culture aligned with GMF values of integrity, excellence, and teamwork.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Ensure</strong> vendor Business Recovery Plans are robust, tested, and aligned with enterprise continuity standards.</span></li></ul>",
    "InternalResponsibilitiesStr": "<p><span style=\"font-family: Aptos, sans-serif;\">The Director, Latin America Servicing Center (LAO SC) leads a multi‑country portfolio of operations spanning Collections, Consumer Servicing, Acquisitions, Back Office, Training &amp; Quality, and MIS/Reporting. In this role you will oversee service delivery performed through 400+ vendor‑based personnel and GMF employees, ensuring customer experience, operational performance, digital enablement, and cost‑to‑serve improvements.</span></p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">This influences cross‑functional strategy in partnership with Technology, Risk &amp; Compliance, Finance, Consumer Risk, Fraud Risk, Legal, Process Excellence, and Country leadership.</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Set and execute</strong> the multi‑country servicing strategy (12–24 months), aligning with LATAM growth, customer expectations, and cost‑efficiency targets.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Own</strong> service performance across Collections (0–90 days), Customer Service, Acquisitions, and Back Office, delivering SLA, NPS/CSAT, delinquency, cure rate, productivity, and digital‑containment goals.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Govern and optimize</strong> vendor performance for 400+ outsourced FTEs, ensuring capacity planning, staffing models, quality, risk controls, and contract adherence.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Standardize</strong> policies, processes, and KPI frameworks across markets.&nbsp;</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Steer </strong>cross‑functional integration with Technology (platform modernization), Risk/Compliance (controls &amp; exam readiness), Finance (budget &amp; ROI), and Country GMs (market nuances).</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Optimize </strong>cost‑to‑serve through process redesign, automation, analytics, and digital customer‑service strategies.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>De‑risk</strong> operations by strengthening audit readiness, control testing, regulatory alignment, and vendor business‑continuity plans.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Scale </strong>nearshore shared‑services capabilities by identifying opportunities to migrate country processes into the Center with robust cost/quality analysis.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Transform</strong> daily operational reporting into insights that drive proactive performance improvement and early detection of risk (“red‑flag trends”).</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Lead and develop</strong> a leadership team of Manager and establish a succession pipeline across.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Champion </strong>cultural alignment, employee engagement, and cross‑country collaboration.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Present </strong>performance dashboards, business plans, monthly capacity forecasts, and strategic recommendations directly to LATAM leadership.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Shape and sustain</strong> a customer‑centric culture aligned with GMF values of integrity, excellence, and teamwork.</span></li><li><span style=\"font-family: Aptos, sans-serif;\"><strong>Ensure</strong> vendor Business Recovery Plans are robust, tested, and aligned with enterprise continuity standards.</span></li></ul>",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "1970",
    "Title": "Latin America Servicing Center Director",
    "JobType": null,
    "Distance": 1774915200000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 3,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-03-31",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 100000025108796,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "MX",
        "Region1": "San Pedro Garza Garcia",
        "Region2": "NL",
        "Region3": null,
        "Building": null,
        "Latitude": 25.63925,
        "Longitude": -100.33026,
        "LocationId": 300000008728437,
        "PostalCode": "66278",
        "TownOrCity": "Monterrey",
        "AddressLine1": "Ave. Fundadores N° 933",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Mexico-Monterrey"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "Hybrid",
    "BusinessUnitId": 300000008619150,
    "OrganizationId": 300000008746720,
    "PostingEndDate": null,
    "LegalEmployerId": 300000008527157,
    "PrimaryLocation": "Monterrey, NLE, Mexico",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": "ORA_HYBRID",
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [
      {
        "Country": "CO",
        "Region1": null,
        "Region2": "Cundinamarca",
        "Region3": null,
        "Building": null,
        "Latitude": 5.20711,
        "Longitude": -74.73121,
        "LocationId": 300000008728431,
        "PostalCode": null,
        "TownOrCity": "Bogota",
        "AddressLine1": "Calle 98 - No. 22-64",
        "AddressLine2": "Piso 9",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Colombia-Bogota",
        "RequisitionWorkLocationId": 300000249509954
      },
      {
        "Country": "BR",
        "Region1": null,
        "Region2": "SP",
        "Region3": null,
        "Building": null,
        "Latitude": -23.6045,
        "Longitude": -46.69589,
        "LocationId": 300000008728389,
        "PostalCode": "04578-000",
        "TownOrCity": "Sao Paulo",
        "AddressLine1": "Avenida das Nações Unidas, nº 12.495, Torre A, 6º, 10º e 11º andares, Brooklin Paulista",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Brazil - Sao Paulo",
        "RequisitionWorkLocationId": 300000249509955
      },
      {
        "Country": "CL",
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": null,
        "Longitude": null,
        "LocationId": 300000008728395,
        "PostalCode": null,
        "TownOrCity": "Santiago",
        "AddressLine1": "Av Costanera Sur 2730 of 1101, Las Condes, Parque Titanium, Torre b, Rio Mapocho",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Chile-Santiago",
        "RequisitionWorkLocationId": 300000249509956
      }
    ],
    "secondaryLocations": [],
    "ShortDescriptionStr": "The Director, Latin America Servicing Center (LAO SC) leads a multi‑country portfolio of operations spanning Collections, Consumer Servicing, Acquisitions, Back Office, Training & Quality, and MIS/Reporting. In this role you will oversee service delivery performed through 500+ vendor‑based personnel and GMF employees, ensuring customer experience, operational performance, digital enablement, and cost‑to‑serve improvements.",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "MX",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-exvu-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%221970%22,siteNumber=CX_1003",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 19284
  },
  "detail_errors": []
}