Account Manager I

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    "description": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#000000;\">Div 53 Austin, TX</span></b></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#000000;\">Summary</span></b></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#000000;\">Essential Duties and Responsibilities</span></b><span style=\"color:#000000;\"> include the following. Other duties may be assigned.</span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#000000;\">Education and/or Experience</span></b> </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Associate or Bachelor&rsquo;s degree in Business, Communications, or a related field preferred; 1&ndash;3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.</span></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#000000;\">Computer Skills</span></b>&nbsp; </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Microsoft Office, Word and Excel.</span></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#000000;\">Physical Demands</span></b> </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds.&nbsp; Specific vision abilities required by this job include close vision. </span></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>***AGENCY NOTICE***</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Agency Submissions:</strong>&nbsp;Century Fire Protection does not accept unsolicited resumes from external Headhunters, staffing agencies or search firms. Any resume submitted without a signed agreement will be considered property of the company, and no fees will be paid.</span></span></p>\r\n",
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    "qualifications": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Benefits</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Medical</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Dental</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Vision</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Flexible Spending Accounts</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Voluntary Life Insurance</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Short-term &amp; Long-term Disability</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Paid Time Off</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Paid Holidays</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">401(K) with Company Match</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Employee Assistance Program</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Employee Relief Fund</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Supplemental Insurance including Critical Illness, Hospitalization &amp; Accident</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Century Fire Protection is a GREAT place to work! Come and GROW WITH US!</strong></span></span></p>\r\n",
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