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Dispute and Recovery Services Specialist

7ec4dd6d 8d16 4303 8c2b A76d9376f7aa 19000101 000001 · Des Moines, IA, US, Des Moines, IA · Hybrid · Active · $21–$26 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7ec4dd6d 8d16 4303 8c2b A76d9376f7aa 19000101 000001
TitleDispute and Recovery Services Specialist
Normalized title-
Department / team-
LocationDes Moines, IA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$21–$26 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7ec4dd6d 8d16 4303 8c2b A76d9376f7aa 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Des Moines.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7ec4dd6d 8d16 4303 8c2b A76d9376f7aa 19000101 000001
Sourcedf023fab-0f3f-42c5-863d-6cd399c29eea
ATS providerADP Workforce Now Recruiting

Description

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Des Moines, IA office. What we’re looking for: SHAZAM is looking for a Dispute and Recovery Services Specialist to join our team. In this role, you will r esearch, investigate, and resolve cardholder disputes and recovery exception items in accordance with established procedures to safeguard client accounts and minimize financial risk. Additionally, you will review disputed transactions, supporting documentation, and client feedback, and collaborate with team members to identify issues and determine appropriate resolutions. What you'll do: Manage the end‑to‑end processing of consumer disputes, including signature‑based and ATM/PIN‑based exception items, in accordance with network rules, federal regulations, and established timelines Research, analyze, and resolve disputed transactions using multiple systems and databases Accurately document dispute activity and ensure case information and procedures are properly recorded and maintained Communicate professionally with financial institutions, merchants, associations, and internal partners to determine transaction validity and resolution Reconcile and balance debit adjustments and retrieve transaction details as needed Analyze moderately complex and unique dispute scenarios, escalating to senior staff when appropriate to ensure accurate handling Recommend and support process improvements to enhance efficiency, quality, and risk mitigation Assist with training, research, and problem resolution for less experienced team members Participate in projects and initiatives to develop new tools and operational improvements Prepare routine reports on dispute volume and performance metrics What you need: Minimum of 3 years of experience in customer service or call center operations, banking back‑office functions, fraud detection, chargebacks, or dispute investigations strongly preferred Knowledge of banking regulations, including Regulation E, and debit card dispute processes Experience with Mastercard and Visa operating rules Proficiency in Microsoft Office Suite, including Teams, and general PC applications Strong verbal and written communication skills Strong organizational, time‑management, and problem‑solving skills Customer‑focused mindset with experience in service‑driven environments What’s in it for you: A mission-driven company with a strong sense of purpose A hybrid work environment that values flexibility and collaboration Opportunities for professional development and career growth A culture that values innovation, integrity, and community impact Excellent benefits: Health, dental, and vision insurance 401(k) retirement plan with company match Flexible spending and health savings accounts Life insurance and short- and long-term disability provided at no cost Time away from work – PTO, VTO, paid parental leave, and company holidays Educational assistance Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer. SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.

Full job record

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Source IDdf023fab-0f3f-42c5-863d-6cd399c29eea
Board IDdf023fab-0f3f-42c5-863d-6cd399c29eea
Provideradp_workforcenow
Provider Job Key543820
TitleDispute and Recovery Services Specialist
Normalized Title—
Statusactive
Activeyes
Location TextDes Moines, IA, US, Des Moines, IA
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionIA
CityDes Moines
Salary Raw20.50 To 25.50 (USD) Hourly
Salary Min20.5
Salary Max25.5
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7ec4dd6d-8d16-4303-8c2b-a76d9376f7aa&ccId=19000101_000001&lang=en_US&type=JS&jobId=543820&jwId=9201210351833_1
First Seen At2026-05-31 18:58:25Z
Last Seen At2026-06-06 12:51:54Z
Last Checked At2026-06-06 12:51:54Z
Last Changed At2026-06-06 12:51:54Z
Inactive At—
Source Posted At2026-04-22 20:20:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service &ndash; a level unmatched in the industry.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">And here&rsquo;s the best part - we&rsquo;re a national company that offers a small-company feel, a cultural balance that&rsquo;s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you&rsquo;ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you&rsquo;ll be an essential part of our mission as we work together strengthening financial institutions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><em><strong>This is a hybrid position based out of our Des Moines, IA office.</strong></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: rgb(0, 83, 149);\">What we&rsquo;re looking for:</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: rgb(0, 83, 149);\">&nbsp;</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">SHAZAM is looking for a</span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: black;\">&nbsp;</span><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: rgb(0, 83, 149);\">Dispute and Recovery Services Specialist</span></strong><strong><span style=\"color: black;\"> </span></strong></span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">to join our team. In this role, you will r</span><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">esearch, investigate, and resolve cardholder disputes and recovery exception items in accordance with established procedures to safeguard client accounts and minimize financial risk. Additionally, you will review disputed transactions, supporting documentation, and client feedback, and collaborate with team members to identify issues and determine appropriate resolutions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: rgb(0, 83, 149);\">What you&#39;ll do:&nbsp;</span></strong></span></p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><ul><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Manage the end‑to‑end processing of consumer disputes, including signature‑based and ATM/PIN‑based exception items, in accordance with network rules, federal regulations, and established timelines</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Research, analyze, and resolve disputed transactions using multiple systems and databases</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Accurately document dispute activity and ensure case information and procedures are properly recorded and maintained</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Communicate professionally with financial institutions, merchants, associations, and internal partners to determine transaction validity and resolution</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Reconcile and balance debit adjustments and retrieve transaction details as needed</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Analyze moderately complex and unique dispute scenarios, escalating to senior staff when appropriate to ensure accurate handling</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Recommend and support process improvements to enhance efficiency, quality, and risk mitigation</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Assist with training, research, and problem resolution for less experienced team members</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Participate in projects and initiatives to develop new tools and operational improvements</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Prepare routine reports on dispute volume and performance metrics</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: rgb(0, 83, 149);\">What you need:</span></strong></span></p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><ul><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Minimum of 3 years of experience in customer service or call center operations, banking back‑office functions, fraud detection, chargebacks, or dispute investigations strongly preferred</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Knowledge of banking regulations, including Regulation E, and debit card dispute processes</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Experience with Mastercard and Visa operating rules</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Proficiency in Microsoft Office Suite, including Teams, and general PC applications</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Strong verbal and written communication skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Strong organizational, time‑management, and problem‑solving skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Customer‑focused mindset with experience in service‑driven environments</li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><span style=\"color:#005395;\">What&rsquo;s in it for you:</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">A mission-driven company with a strong sense of purpose</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">A hybrid work environment that values flexibility and collaboration</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Opportunities for professional development and career growth</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">A culture that values innovation, integrity, and community impact</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Excellent benefits:<ul style=\"margin-bottom: 0in; margin-top: 0in; font-family: initial; font-size: initial; color: initial;\" type=\"disc\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Health, dental, and vision insurance</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">401(k) retirement plan with company match</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Flexible spending and health savings accounts</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Life insurance and short- and long-term disability provided at no cost</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Time away from work &ndash; PTO, VTO, paid parental leave, and company holidays</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Educational assistance</li></ul></li></ul><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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