Factory Technical Representative - Americas

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    "id": "615",
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    "departmentId": "18908",
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    "jobOpeningName": "Factory Technical Representative - Americas",
    "departmentLabel": "Sales & Service (Seakeeper)",
    "employmentStatusLabel": "Full Time"
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    "datePosted": "2026-06-03",
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      "city": "Philadelphia",
      "state": "Pennsylvania",
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    "description": "<p><span style=\"color: rgb(0, 204, 255); font-family: Inter, sans-serif; font-size: 18pt\">WHAT YOU’LL DO</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Seakeeper changes the way people spend their time on the water. And if they’re forced</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">to go back to their old (and sad) ways of boating because their Seakeeper isn’t working,</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">you’ll be there to save the day! As our Aftermarket Factory Technical Representative for the Americas, you’ll help to ensure our dealer network is equipped to provide unmatched installation and service support along with being our customers initial Seakeeper contact to help them troubleshoot common problems and provide answers and basic information to get them back up and running. You’ll receive direct outreach from our Dealers and provide front line support for their installation, commissioning, training, troubleshooting and technical needs. You’ll help us continue to build a best-in-class aftermarket network and assist our Dealers by:</span><br></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Answering customer and dealer inquiries (and sometimes complaints) by phone, email, and live chat in a timely and professional manner</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Opening service cases, entering pertinent information, and providing timely follow-up</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Assisting Seakeeper Dealers in generating quotes and service orders for spare parts</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Providing troubleshooting information around Seakeeper operation, maintenance, and repair</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Verifying and update current warranty information for Seakeeper owners</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Editing and distributing service documents internally and externally</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Providing technical product and systems assistance to Seakeeper Dealers</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Providing elevated troubleshooting and dedicated technical support to Seakeeper Dealers</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Supporting dealers with application and configuration, leveraging Seakeeper technical documentation to advise on electrical and plumbing arrangements</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Occasionally addressing end-user field issues and visiting vessels in the field that require factory-level support for diagnosis, troubleshooting, documentation, or data collection</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Leading on-site, hands-on, technical training to new and existing dealers on service, installation, new products and new product features that impact the installation requirements or serviceability of Seakeeper products to build competence and expertise throughout the dealer network</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Coordinating dealer participation of dedicated service coverage at major regional fishing tournaments</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Staying current and knowledgeable on new and existing product changes and attending internal on-site training in our Pennsylvania and Tampa facilities</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Providing feedback to the Field Engineering team on reoccurring quality issues or processes that can drive continuous improvement in reliability, serviceability or ease of installation of Seakeeper products</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Documenting key activities including warranty cases, commissioning cases, installation audits and sea trials</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Scheduling regional Dealer visits, trainings and service calls and proactively communicate schedule to the Product Support Manager</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 204, 255); font-size: 18pt\">WHAT YOU NEED TO SUCCEED</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other specifics you’ll need to have to succeed.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">MUST-HAVES</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Degree from a college or technical institute</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">2-3 years of related experience in the marine industry</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">A constant positive, professional, and customer-centric attitude</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Proficiency with training and presentation tools, such as Microsoft Office</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Self-motivated, professional, responsive, resourceful, and flexible</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Strong verbal and written communication skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Superior time management, multitasking, organizational and prioritization skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Possess and maintain a valid driver’s license</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ability to obtain a passport, lift 70+ pounds, drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours) and work on extended business trips including some nights and weekends</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ability to work in confined areas (such as engine rooms, equipment spaces, bilges on board various types of marine vessels) including climbing up/down ladders, stooping, bending, lying down and working in challenging conditions</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">NICE-TO-HAVES</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience working with OEMs in a factory support role</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience working with Seakeepers or other gyrostabilizers</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">NMEA and ABYC certifications</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Customer and product support experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 204, 255); font-family: Inter, sans-serif; font-size: 18pt\">MORE DETAILS YOU'LL WANT TO KNOW</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">On-the-job training will be provided (we will help you become the Seakeeper expert!)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Travel can be expected up to 50% of the time, including some nights and weekends</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Your territory will include the United States, Puerto Rico, Costa Rica, and Mexico</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">The ideal candidate will reside in the Northeast (New Jersey to South Carolina)</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">It isn’t common, but you could be called on to travel internationally to support global service team needs</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Telecommuting is expected of this position, with periodic visits to the corporate offices</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">You’ll report to the Product Support Manager-Americas</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"color: rgb(0, 204, 255); font-family: Inter, sans-serif; font-size: 18pt\">WHY YOU'LL LOVE IT HERE</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We love the culture we have built and are aggressively protective of our team atmosphere. This is why we value your cultural fit as equally as we value your technical contributions. With a palpable passion for what we do, we work hard, move fast and are constantly pushing (or should we say crushing) boundaries. That means there is no room for jerks!</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">We operate with the nimbleness and growth mindset of a scrappy startup. Throughout the organization, we take ownership and accountability for our ultimate team success by openly and actively seeking out constructive feedback on how we can improve. We believe great ideas can strike at any moment, and when you have one, you’re empowered to speak up!</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Fast-paced and hands-on don’t even begin to describe what you’ll experience here. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. The only constant at Seakeeper is change, and we thrive on it!</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 204, 255); font-family: Inter, sans-serif; font-size: 18pt\">WHO WE ARE</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are on a mission to create products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Founded in 2008, we have grown from a start-up operation to the worldwide leader in marine motion control. The journey began with our gyrostabilization technology, which eliminates up to 90% of boat roll and creates a land-like experience on the water. This technology went from an unknown commodity to a must-have boating requirement in the first decade. In 2022, we added another jaw-dropping technology to our portfolio with the launch of Seakeeper Ride, a first-of-its-kind Vessel Attitude Control System which eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone onboard. In summary, we are in the business of creating gravity-defying products that completely change the way people spend their time on the water…and we are just getting started!</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">We have long runways with both of our technologies with new addressable markets on the horizon and drive to push the boundaries of what our technologies can do. With dedicated focus to each segment, in addition to shared leadership of each vertical, we can balance the different demands of each segment while providing a consist overall vision and direction of the company.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Sign-up to receive email updates about Seakeeper’s current open job opportunities: <a href=\"http://www.seakeeper.com/job-sign-up\" target=\"_blank\" rel=\"noopener noreferrer\">www.seakeeper.com/job-sign-up</a>  </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.</span></p>",
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