Guest Services I - 2nd Shift (Full-time)

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  "location": {
    "raw": "Milwaukee, Wisconsin, 53205, United States",
    "city": "Milwaukee",
    "region": null,
    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:19:52.759Z",
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{
  "list_job": {
    "id": "170",
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    "location": {
      "city": "Milwaukee",
      "state": "Wisconsin"
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    "departmentId": "18470",
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    "jobOpeningName": "Guest Services I - 2nd Shift (Full-time)",
    "departmentLabel": "Residential Services",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Milwaukee",
      "state": "Wisconsin",
      "postalCode": "53205",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-13",
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    "description": "<p><span style=\"font-size: 15px\"><span style=\"font-weight: bold\">Scheduled Shift:</span><span> 2nd</span> shift [2pm-10pm] (Requires Weekday and Weekend availability: 40 hours/week)</span></p>\n<p><br></p>\n<p><span style=\"color: #800080; font-size: 18px; font-weight: bold\">WHAT WE OFFER:</span><br></p>\n<ul>\n<li><span style=\"font-size: 15px; font-weight: bold\">11 paid holidays + your birthday paid!</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">3 weeks of vacation!</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">4 weeks of vacation after 1 year</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">Paid mental health days</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">Paid sick time</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">FREE disability insurance</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">FREE life insurance</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">Health, Dental &amp; Vision Insurance</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">We are an eligible employer for public student loan forgiveness</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">Many advancement opportunities!</span><br></li>\n<li><span style=\"font-size: 15px; font-weight: bold\">And more!</span></li>\n</ul>\n<p><br></p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer\"></a><span><span style=\"font-weight: bold\">Job Title:</span> Guest Services I</span><span><br></span><span style=\"font-weight: bold\">Reports To:</span> Director of Guest Services<br><span style=\"font-weight: bold\">FLSA Status:</span> Non-exempt</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Summary</span></p>\n<p>Guest Services I team members provide core shelter service delivery by maintaining a safe, supportive, and responsive environment for guests. Responsibilities include adhering to shelter protocols, ensuring safety and security, documenting accurately, and delivering high standards of customer service and communication.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Responsible for:</span> Self</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Leadership Expectation: “Model”</span><br>To demonstrate exemplary behavior, performance, and work ethic that others can emulate. A “Model” sets the tone through consistent conduct and professionalism, particularly because Guest Services staff may often be the primary or only staff member interacting directly with guests. This does not imply supervisory responsibility.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Essential Duties and Responsibilities:</span></span></p>\n<p><span style=\"font-weight: bold\">Customer Service &amp; Guest Experience</span></p>\n<ul>\n<li>Model respectful, responsive, trauma-informed interactions with guests and visitors.</li>\n<li>Observe and accurately report guest activities, concerns, and instances of non-compliance.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Mission, Values &amp; Conduct</span></p>\n<ul>\n<li>Model adherence to residence rules, agency policies, and mandated guidelines through consistent personal compliance.</li>\n<li>Model values-aligned conduct by responding promptly to guest and staff needs and completing admissions and intake procedures accurately and on time.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Safety &amp; Emergency Response</span></p>\n<ul>\n<li>Conduct required safety and security checks consistently and according to protocol.</li>\n<li>Respond swiftly and calmly during emergency situations, following procedures and leading evacuations when required.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Administrative</span></p>\n<ul>\n<li>Participate actively in required meetings and trainings.</li>\n<li>Complete administrative tasks and documentation thoroughly, accurately, and within required timeframes.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Areas of Responsibility</span></p>\n<ul>\n<li>Conduct dorm sweeps, document findings, and complete required follow-up actions promptly.</li>\n<li>Maintain cleanliness and organization of shared spaces (dining room, kitchen, office) according to agency standards.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Specialized Services Support</span></p>\n<ul>\n<li>Elder Justice: Provide trauma-informed support to elderly clients with complex emotional or physical needs, maintaining respectful and consistent engagement.</li>\n</ul>\n<p>Other duties as assigned.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Qualifications: </span></span></p>\n<p><span style=\"font-weight: bold\">Minimum Qualifications (Required)</span></p>\n<ul>\n<li>High school diploma or GED.</li>\n<li>1 year experience working with individuals experiencing homelessness.</li>\n<li>Ability to pass required background check and drug screen.</li>\n<li>Ability to perform essential job functions with or without reasonable accommodation.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li>Experience working in a human services environment.</li>\n<li>Experience working with adults with severe and persistent mental illness or substance use disorders.</li>\n<li>Experience supporting individuals in crisis and using de-escalation techniques.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Skills &amp; Abilities (Required)</span></p>\n<p>Guest Services I staff must demonstrate the following functional abilities to perform the essential duties of the role:</p>\n<p><span style=\"font-weight: bold\">Communication &amp; Interpersonal Skills</span></p>\n<ul>\n<li>Ability to communicate clearly—verbally and in writing—with guests, staff, and external partners.</li>\n<li>Ability to maintain respectful, compassionate, and professional interactions, even in stressful situations.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Safety, Crisis Response &amp; Protocol Adherence</span></p>\n<ul>\n<li>Ability to remain calm, focused, and grounded in fast-paced, unpredictable, or crisis situations.</li>\n<li>Ability to follow established safety protocols, documentation requirements, de-escalation practices, and emergency procedures.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Time Management &amp; Organization</span></p>\n<ul>\n<li>Ability to manage multiple tasks and competing priorities effectively.</li>\n<li>Ability to maintain organization in a dynamic environment while completing tasks within expected timeframes.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Technology &amp; Documentation</span></p>\n<ul>\n<li>Basic proficiency with Microsoft Office and ability to learn shelter-specific systems.</li>\n<li>Ability to complete accurate, timely, and thorough documentation to support safety and continuity of care.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Professionalism &amp; Emotional Regulation</span></p>\n<ul>\n<li>Ability to maintain appropriate boundaries, emotional regulation, and professional conduct at all times.</li>\n<li>Ability to demonstrate dependability through consistent attendance, punctuality, and reliable follow-through.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Core Competencies (Behavior Expectations)</span></p>\n<p>Guest Services I staff are expected to model the following behavioral competencies, which influence the quality of guest interactions and overall shelter environment:</p>\n<ul>\n<li><span style=\"font-weight: bold\">Respect:</span> Models dignity, compassion, and professionalism in all interactions.</li>\n<li><span style=\"font-weight: bold\">Communication:</span> Models clear, calm, and timely communication during routine and high-stress situations.</li>\n<li><span style=\"font-weight: bold\">Documentation:</span> Models accurate, thorough, and timely documentation practices that support safety and continuity of care.</li>\n<li><span style=\"font-weight: bold\">Emotional Intelligence:</span> Models self-awareness, emotional regulation, and steady presence during challenging interactions.</li>\n<li><span style=\"font-weight: bold\">Crisis Response:</span> Models calm, immediate, protocol-aligned responses to crises, prioritizing guest and staff safety.</li>\n<li><span style=\"font-weight: bold\">Dependability:</span> Models reliable attendance, punctuality, and consistent follow-through on assignments.</li>\n<li><span style=\"font-weight: bold\">Professional Conduct:</span> Models appropriate boundaries, appearance, and conduct aligned with agency expectations.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Work Environment</span></p>\n<p>This job description outlines the general nature and essential functions of the role and is not an exhaustive list of all responsibilities. Work is performed in a homeless shelter environment, which can be fast-paced and unpredictable. Staff may encounter:</p>\n<ul>\n<li>Individuals experiencing medical, behavioral, substance-use–related, or mental health crises</li>\n<li>Exposure to bodily fluids, infectious diseases, and other biohazards consistent with congregate care settings</li>\n<li>The presence of pests (such as bed bugs, lice, or rodents) due to the nature of emergency and transitional housing</li>\n<li>Fluctuating noise or activity levels and occasional disruptive behaviors</li>\n<li>Indoor and outdoor environments, including varying temperatures during support tasks</li>\n</ul>\n<p>Essential functions may require standing or walking for extended periods; moving throughout multiple buildings; assisting with client needs; and lifting, pushing, or pulling up to 25 pounds. Additional safety procedures and personal protective equipment (PPE) may be required based on situational risk.</p>\n<p> </p>\n<p>The physical and environmental demands described are representative of those necessary to perform the essential functions of the position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be considered for qualified individuals with disabilities, provided such accommodations do not remove essential job duties or impose an undue hardship on the organization.</p>\n<p><span style=\"font-size: 12.0pt\"> </span><br></p>\n<p><span style=\"font-size: 12.0pt\"><span style=\"font-weight: bold\">Number of Positions Open: </span>2</span></p>",
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    "jobOpeningShareUrl": "https://guesthouse.bamboohr.com/careers/170",
    "employmentStatusLabel": "Full-Time"
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